by Working Knowledge editors - Publications - Faculty & Research

16 Dec 2011
Research & Ideas

Reintroducing Intellectual Ambition to the Study of Business History

The 85-year-old Business History Review, published quarterly by Harvard Business School, is the acknowledged leading peer-reviewed journal in the field. (BHR has recently been made available online through Cambridge University Press.) So... View Details

Keywords: by Geoffrey Jones & Walter Friedman

28 Aug 2023
Research & Ideas

The Clock Is Ticking: 3 Ways to Manage Your Time Better

significantly influenced by where their colleagues worked at a given point in time, rather than just by where they themselves worked. Our results suggest how important it is to... View Details

Keywords: by Kristen Senz

04 Apr 2005
What Do You Think?

Can an Organization’s “Deep Smarts” Be Preserved?

Summing Up This month's column appears to have struck a chord with those who lament the continuing loss of implicit knowledge buried inside the heads of experienced leaders (termed "deep smarts" by... View Details

Keywords: by James Heskett

17 Dec 2012
Research & Ideas

Teaming in the Twenty-First Century

challenge is to set a climate where psychological safety, accountability, and pressure to do the best possible work exist together. "We're in a new world, and our old management models don't fit as well as we would like," she says. "Those... View Details

Keywords: by Maggie Starvish

26 Apr 2023
In Practice

Is AI Coming for Your Job?

You Might Also Like: ChatGPT: Did Big Tech Set Up the World for an AI Bias Disaster? Swiping Right: How Data Helped This Online Dating Site Make More Matches When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions... View Details

Keywords: by Kristen Senz; Technology

20 Jul 2009
Research & Ideas

Markets or Communities? The Best Ways to Manage Outside Innovation

potential loss of secrecy. Many worry that core intellectual property (IP) might be compromised by working with outside innovators. While this is a theoretical possibility, the advantages gained in terms of... View Details

Keywords: by Sean Silverthorne; Technology

18 Jul 2018
Research & Ideas

No More General Tso's? A Threat to 'Knowledge Recombination'

this knowledge transfer that it moves from one geography to another.” Innovation transferred There are two reasons for that delay, he says. The first is uncertainty for all involved about whether knowledge... View Details

Keywords: by Michael Blanding; Health; Food & Beverage; Accounting

01 Dec 2006
What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

low-cost labor but rather fearing high-quality labor that comes at low cost." Regarding the migration of labor, Tayyab Rashid said, "High-paying work is knowledge work. That is not going... View Details

Keywords: by by Jim Heskett

02 Jan 2024
Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details

Keywords: by Rachel Layne

08 Feb 2022
Research & Ideas

Silos That Work: How the Pandemic Changed the Way We Collaborate

Employers were so impressed with how smoothly their employees handled remote work during the dramatic lockdowns in the first year of the COVID-19 pandemic that many are going permanently remote, ditching expensive office leases and... View Details

Keywords: by Jay Fitzgerald

10 Apr 2013
Research & Ideas

Learning Curve: Making the Most of Outsourcing

posed by greater decentralization not only in health care but in other settings as well. "Some services that we have thought of as commodities actually have subtle features that make them differentiated," he says. "Ultimately, the... View Details

Keywords: by Paul Guttry; Health

05 Sep 2023
Book

Thriving After Failing: How to Turn Your Setbacks Into Triumphs

responsibility, and offering to change or make amends, rather than making excuses or digging in your heels. Read another Working Knowledge story about Edmondson's book: Failing Well: How Your 'Intelligent... View Details

Keywords: by Michael Blanding

09 May 2011
Research & Ideas

Moving From Bean Counter to Game Changer

management level.” If only they could be heard. Often these individuals remain buried in hierarchy, impacting only their isolated areas of influence. In the working paper Organizational Toolmaking: Transformations in the Influence of... View Details

Keywords: by Kim Girard; Banking

25 Jan 2022
Research & Ideas

More Proof That Money Can Buy Happiness (or a Life with Less Stress)

organizations and institutions to empower everyone.” [Image: iStockphoto/mihtiander] Related reading from the Working Knowledge Archives Selling Out The American Dream View Details

Keywords: by Michael Blanding

24 Jan 2024
Op-Ed

Why Boeing’s Problems with the 737 MAX Began More Than 25 Years Ago

Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image note: Illustration was created with artwork from AdobeStock/John Vlahidis. View Details

Keywords: by Bill George; Air Transportation; Transportation; Aerospace

16 May 2000
Research & Ideas

The Simple Economics of Open Source

pay-off, no reward? Could it be driven, as some media reports have admiringly suggested, purely by intellectual fervor on the part of programmers, perhaps coupled with a noble desire to share and dispense View Details

Keywords: by Martha Lagace; Technology

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

and ultimately an excellent journey to learning effective leadership skills in The Adventures of an IT Leader (Harvard Business Press). According to the novel's creators, a fictional approach allowed them to blend real-life incidents they had encountered as managers,... View Details

Keywords: by Martha Lagace

14 Jun 2023
Research & Ideas

Four Steps to Building the Psychological Safety That High-Performing Teams Need

Don't Start by Trying to Change the Culture Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/Martin Barraud View Details

Keywords: by Kara Baskin

06 Aug 2014
Research & Ideas

Climbing Down from the Ivory Tower

Cars negated the ability to interact with people on the streets. As it turned out, cops did a better job fighting crime when they sought input from the public. That had happened organically when they walked their beats. And by sharing... View Details

Keywords: by Carmen Nobel; Education; Health

14 Nov 2023
Research & Ideas

The Network Effect: Why Companies Should Care About Employees’ LinkedIn Connections

most? Are these connections more important if you are somebody in sales versus someone in research?” You Might Also Like: How to Get Companies to Make Investments That Benefit Everyone Looking For a Job? Some LinkedIn Connections Matter More Than Others Why We Still... View Details

Keywords: by Ben Rand

Publications