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Show Results For
- All HBS Web
(914)
- News (326)
- Research (447)
- Events (1)
- Multimedia (3)
- Faculty Publications (198)
- 05 Dec 2012
- What Do You Think?
Should Managers Bother Listening to Predictions?
should not however be slaves to the plan or the prediction they are following and must ask how firm-wide competencies can be developed to handle changes in predictions." And there are situations in which predictions can be very helpful. View Details
Keywords: by James Heskett
- 02 Jan 2008
- Research & Ideas
Most Popular Stories 2007
Here are the 20 most popular stories from 2007. How Much of Leadership Is About Control, Delegation, or Theater? Summing up the many responses, Jim Heskett says that the mix of control, delegation, and theater employed by successful... View Details
Keywords: by Sean Silverthorne
- 01 Mar 2022
- What Do You Think?
Is It Time for More Reverse Mentoring?
learn how to navigate a business world dominated by new technology. Thanks to even newer technologies that enable us to stream, store, and access everything digital, we now have at our disposal a new arsenal of techniques and... View Details
Keywords: by James Heskett
- 06 Aug 2014
- What Do You Think?
What Is Warren Bennis’s Legacy?
Summing Up Was Warren Bennis's Optimism Regarding the Future of Leadership Warranted? In a recent obituary for Warren Bennis in the New York Times, former executive and HBS Professor Bill George was quoted as writing that "I look at View Details
- 04 Mar 2015
- What Do You Think?
Can a Laissez-Faire Approach Fix Labor Market Inequality?
be found." This was tried by Henry Ford, Nanninga continued, "who reasoned that by paying higher wages there would be more people on the streets who could afford his products." Others would... View Details
- 03 Nov 2011
- What Do You Think?
The Ultimate Question in Management
this type was proposed by Pete DeLisi: "Do you make your people feel like they want to be a better man or woman?" Favorite "ultimate" questions that managers could ask of their reports included several adherents to... View Details
Keywords: by James Heskett
- 07 Feb 2005
- What Do You Think?
If You Blink, Will You Miss?
there were some dissenters. According to Peter Schaible, "A careful reading of Blink reveals that snap decisions can just as often be incorrect, even dangerous." August Specter expressed a clinical concern when he commented,... View Details
Keywords: by James Heskett
- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
how many customers are sold but by how many are served ” Doing so, he continued, requires business leaders to commit to operating within a set of principles that include honest, transparency, humility, and love. View Details
Keywords: by James Heskett
- 02 Dec 2009
- What Do You Think?
Should Immigration Policies Be More Welcoming to Low-Skilled Workers?
Summing Up Low-skilled immigrants: burden or opportunity? Immigration is apparently a topic that stirs passions globally, judging from the responses to this month's column. As Nauman Lodhi pointed out, "Tough times give rise more than ever to tough thoughts... View Details
Keywords: by Jim Heskett
- 06 Sep 2017
- What Do You Think?
Summing Up: What Are the Limits of CEO Activism?
with outspoken banking executives, argued that, “Silence may be both a more eloquent statement and a more intelligent one ” CEOs and other high-profile people “do a service by restraining their knee-jerks and shutting their mouths.” RCD... View Details
Keywords: by James Heskett
- 12 Oct 1999
- Research & Ideas
Spirit at Work: The Search for Deeper Meaning in the Workplace
"spiritual anchors for the new millennium." Clearly, something of a nonmaterial nature is stirring in the corporate temple. But questions abound. Just what does it mean to bring spirituality into the workplace? Is this an appropriate way to help people feel... View Details
Keywords: by Marguerite Rigoglioso
- August 2016 (Revised August 2017)
- Case
AnswerDash (Abridged)
By: Elie Ofek and Jeffrey D. Shulman
It is 2014 and AnswerDash, a startup backed by venture capital, has not seen the widespread adoption of their online self-service customer support solution that they were expecting based on early success in helping clients save and generate substantial amounts of... View Details
Keywords: Pricing; Economic Value Estimation; Price Metrics; Organizational Selling; Innovation Adoption; Business To Business; Marketing; Customer Lifetime Value; Venture Capital; Customer Relationship Management; Price; Marketing Strategy; Entrepreneurship; Technology Adoption; Business Startups; Sales; Innovation and Invention; Product Marketing; Financial Services Industry
Ofek, Elie, and Jeffrey D. Shulman. "AnswerDash (Abridged)." Harvard Business School Case 517-020, August 2016. (Revised August 2017.)
- June 2016 (Revised August 2017)
- Case
AnswerDash
By: Elie Ofek and Jeffrey D. Shulman
It is 2014, and AnswerDash, a startup backed by venture capital, has not seen the widespread adoption of their online self-service customer support solution that they were expecting based on early success in helping clients save and generate substantial amounts of... View Details
Keywords: Pricing; Economic Value Estimation; Price Metrics; Organizational Selling; Innovation Adoption; Business To Business; Marketing; Customer Lifetime Value; Venture Capital; Customer Relationship Management; Price; Marketing Strategy; Entrepreneurship; Technology Adoption; Business Startups; Sales; Innovation and Invention; Product Marketing; Financial Services Industry
Ofek, Elie, and Jeffrey D. Shulman. "AnswerDash." Harvard Business School Case 516-106, June 2016. (Revised August 2017.)
- 08 Jul 2015
- What Do You Think?
Do Americans Work Too Much and Think About Work Too Little?
Sheikh extended this idea when he proposed that, "the number of work hours should be dictated by productivity—i.e., very productive individuals in an organization should be rewarded with greater time off (within) upper and lower... View Details
- 02 Apr 2014
- What Do You Think?
Has the Post-Capitalist Economy Finally Arrived?
entrepreneurship " Peter McCann pointed out that things are déjà vu all over again. "There will be increased productivity but the day of zero marginal cost for more than a small set of goods and services is not even on the... View Details
- 30 Apr 2001
- Research & Ideas
Entering the Age of Alliances
ten thousand employees, and operations throughout the world, and it evolved into an. increasingly deep partnership. By 1998, Starbucks had boomed into a global company with sales of almost $1 billion and was CARE's largest corporate... View Details
Keywords: by James Austin
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, coauthors Frances Frei and Anne Morriss maintain that it is possible for organizations to reduce costs while dramatically enhancing... View Details
- 15 Sep 2011
- Research & Ideas
High Ambition Leadership
Fredberg, and Flemming Norrgren. "The world of business has been governed by an implicit leadership model," Beer explains. "With the exception of a minority of CEOs, however—those we interviewed and others like them—the purpose of the... View Details
Keywords: by Martha Lagace
- 08 Nov 2010
- Research & Ideas
How to Fix a Broken Marketplace
writes in "What Have We Learned from Market Design?" "Among the general tasks markets have to perform, difficulties in providing thickness, dealing with congestion, and making participation safe and simple are often at the root of market failures that... View Details
- 10 Sep 2007
- Research & Ideas
High Note: Managing the Medici String Quartet
several members of the quartet. Time spent rehearsing was time not spent performing and recording. They did eventually record the entire string quartet cycle on Nimbus. Folks who are able to play the way these guys play can get lots of gigs and are paid good rates... View Details