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- All HBS Web
(1,007)
- Faculty Publications (339)
- August 2013
- Article
Customer-Driven Misconduct: How Competition Corrupts Business Practices
By: Victor Manuel Bennett, Lamar Pierce, Jason A. Snyder and Michael W. Toffel
Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but that violate government regulations, especially when... View Details
Keywords: Competition; Crime and Corruption; Management Practices and Processes; Ethics; Consumer Behavior; Customer Satisfaction; Auto Industry; Service Industry
Bennett, Victor Manuel, Lamar Pierce, Jason A. Snyder, and Michael W. Toffel. "Customer-Driven Misconduct: How Competition Corrupts Business Practices." Management Science 59, no. 8 (August 2013): 1725–1742. (Online Appendix. Lead article. Nominated for "Best Conference Paper Award" and "SMS Best Conference Paper Prize for Practice Implications" at 2012 Strategic Management Society International Conference.)
- August 2013
- Article
Customer-Driven Misconduct: How Competition Corrupts Business Practices - Appendix
By: Victor Manuel Bennett, Lamar Pierce, Jason A. Snyder and Michael W. Toffel
Bennett, Victor Manuel, Lamar Pierce, Jason A. Snyder, and Michael W. Toffel. "Customer-Driven Misconduct: How Competition Corrupts Business Practices - Appendix." Management Science 59, no. 8 (August 2013).
- July 2013 (Revised October 2013)
- Supplement
United Rentals (B)
By: Jay W. Lorsch and Kathleen Durante
In April 2012, Jenne Britell, the Chairman of the board of directors of United Rentals, Inc. (NYSE: URI) was preparing her notes for an upcoming stockholders' meeting. It was a meeting unlike most other meetings she had chaired. Stockholders were about to vote on a... View Details
Keywords: Boards Of Directors; Board Committees; Chairman; Governing and Advisory Boards; Corporate Governance; Construction Industry; North America
Lorsch, Jay W., and Kathleen Durante. "United Rentals (B)." Harvard Business School Supplement 414-031, July 2013. (Revised October 2013.)
- July 8, 2013
- Column
Greening Is Not Enough: 4 Steps to Corporate Leadership on Climate Change
By: Michael W. Toffel and Auden Schendler
Environmental sustainability usually means greening operations and products, but that's not nearly enough to stop climate change. Corporate leadership on climate change also requires urging action by governments, trade associations, and suppliers — and marketing these... View Details
Toffel, Michael W., and Auden Schendler. "Greening Is Not Enough: 4 Steps to Corporate Leadership on Climate Change." Network for Business Sustainability, Thought Leaders (blog) (July 8, 2013). (Reprinted in Greenbiz.com July 9, 2013.)
- June 2, 2013
- Article
Corporate Sustainability Is Not Sustainable
By: Auden Schendler and Michael W. Toffel
Despite perceptions that sustainable business efforts are progressing, the environment reminds us we're failing to deal with the problem sufficiently. Here's what business leaders must do next. View Details
Schendler, Auden, and Michael W. Toffel. "Corporate Sustainability Is Not Sustainable." Grist (June 2, 2013). (Republished by Climate Progress and as "Corporate Leaders Need to Step Up on Climate Change" in HBS Working Knowledge.)
- Summer 2013
- Response
How Caesars Entertainment Is Betting on Sustainability: Response
One of the largest gaming companies in the world expanded its sustainability efforts using a scorecard to guide and goad managers. This response assesses Caesars Entertainment's CodeGreen scorecard, advocates a more comprehensive environmental assessment to target... View Details
Keywords: Games, Gaming, and Gambling; Entertainment; Energy; Energy Conservation; Buildings and Facilities; Goals and Objectives; Corporate Social Responsibility and Impact; Performance Evaluation; Entertainment and Recreation Industry
Toffel, Michael W. "How Caesars Entertainment Is Betting on Sustainability: Response." MIT Sloan Management Review 54, no. 4 (Summer 2013): 72–73.
- May–June 2013
- Article
Can Global Brands Create Just Supply Chains? Response: Promoting Political Mobilization
By: Jodi L. Short and Michael W. Toffel
Codes of conduct indicate that working conditions are improving overall at the factories being monitored by multinational corporations, and that these codes of conduct also create possibilities for political mobilization that can improve labor conditions more broadly. View Details
Keywords: Regulation; Auditing; Labor Relations; Occupational Safety; Environmental Operations; Environmental Regulation; Employees; Labor; Labor and Management Relations; Governing Rules, Regulations, and Reforms; Manufacturing Industry; China; Bangladesh; India; Honduras; Nicaragua; Pakistan; Guatemala; Malaysia; Viet Nam
Short, Jodi L., and Michael W. Toffel. "Can Global Brands Create Just Supply Chains? Response: Promoting Political Mobilization." Boston Review 38, no. 3 (May–June 2013).
- May 2013
- Conference Presentation
Which Suppliers Better Adhere to International Labor Standards? Evidence from Codes of Conduct Audits
- 4 Apr 2013
- Conference Presentation
Greening Supply Chains
Toffel, Michael W. "Greening Supply Chains." Paper presented at the Green Growth Knowledge Platform Annual Conference, Global Green Growth Institute, Paris, France, April 4, 2013.
- 25 Feb 2013
- Talk
OSHA Inspections: Saving Workers or Killing Jobs? Evidence from Randomized Inspections in California
Toffel, Michael W. "OSHA Inspections: Saving Workers or Killing Jobs? Evidence from Randomized Inspections in California." Harvard-NIOSH Education and Research Center Seminar, National Institute for Occupational Safety and Health (NIOSH) and Harvard School of Public Health, Boston, MA, February 25, 2013.
- 14 Feb 2013
- Talk
Reinforcing Regulatory Regimes: How States, Civil Society, and Codes of Conduct Promote Adherence to Global Labor Standards
Toffel, Michael W. "Reinforcing Regulatory Regimes: How States, Civil Society, and Codes of Conduct Promote Adherence to Global Labor Standards." New Directions in Regulation Seminar Series, Harvard Kennedy School Regulatory Policy Program, Cambridge, MA, United States, February 14, 2013.
- Dec 2012
- Conference Presentation
The Regulator's Role in Encouraging Self-policing: Evidence from the EPA's Audit Policy
Toffel, Michael W. "The Regulator's Role in Encouraging Self-policing: Evidence from the EPA's Audit Policy." Paper presented at the Next Generation Environmental Compliance Workshop, U.S. Environmental Protection Agency, Office of Enforcement and Compliance, Washington, DC, December 2012.
- October 24, 2012
- Blog Post
The Big Flaw in Corporate Sustainability Rankings
By: Aaron K Chatterji and Michael W. Toffel
Chatterji, Aaron K., and Michael W. Toffel. "The Big Flaw in Corporate Sustainability Rankings." Harvard Business Review Blogs (October 24, 2012). http://blogs.hbr.org/cs/2012/10/the_big_flaw_in_corporate_sustainability_rankings.html.
- October 22, 2012
- Article
What Green Rankings Don't Tell You
By: Aaron K. Chatterji and Michael W. Toffel
Chatterji, Aaron K., and Michael W. Toffel. "What Green Rankings Don't Tell You." Daily Beast (October 22, 2012).
- October 2012
- Supplement
Olympus (B)
By: Jay W. Lorsch, Suraj Srinivasan and Kathleen Durante
This case outlines Michael Woodford's awards and honors, after having been fired from Olympus in October 2011. It discusses the repercussions following an investigation into the fraud and the report that was released thereafter. It also discusses the lawsuit that... View Details
Lorsch, Jay W., Suraj Srinivasan, and Kathleen Durante. "Olympus (B) ." Harvard Business School Supplement 413-075, October 2012.
- October 22, 2012
- Column
Toxics Release Inventory: A Case Study in Information Disclosure Regulation
By: Glen W. S. Dowell and Michael W. Toffel
Dowell, Glen W. S., and Michael W. Toffel. "Toxics Release Inventory: A Case Study in Information Disclosure Regulation." Regulatory Review (October 22, 2012).
- 2012
- White Paper
Robust Enforcement Should Complement Voluntary Regulation
By: Jodi L. Short and Michael W. Toffel
Spurred by the anti-regulation movement that started in the 1970s, voluntary self-regulation programs have emerged in many regulatory agencies, seeking to increase cooperation between government and industry to achieve greater and more cost-effective compliance.... View Details
Short, Jodi L., and Michael W. Toffel. "Robust Enforcement Should Complement Voluntary Regulation." Georgetown University Economic Policy Vignette, September 2012.
- Aug 2012
- Talk
Evaluating OSHA Inspections for Intended and Unintended Outcomes
Toffel, Michael W. "Evaluating OSHA Inspections for Intended and Unintended Outcomes." Liberty Mutual Research Institute for Safety Seminar, Liberty Mutual Research Institute for Safety, Hopkinton, MA, United States, August 2012.
- August 2012
- Article
ISO Standards Stamp Approval
By: Michael James and Michael W. Toffel
James, Michael, and Michael W. Toffel. "ISO Standards Stamp Approval." European CEO (August 2012).