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Publications

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    • All HBS Web  (1,007)
      • Faculty Publications  (339)

      by Michael W. ToffelRemove by Michael W. Toffel →

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      • August 2013
      • Article

      Customer-Driven Misconduct: How Competition Corrupts Business Practices

      By: Victor Manuel Bennett, Lamar Pierce, Jason A. Snyder and Michael W. Toffel
      Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but that violate government regulations, especially when... View Details
      Keywords: Competition; Crime and Corruption; Management Practices and Processes; Ethics; Consumer Behavior; Customer Satisfaction; Auto Industry; Service Industry
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      Bennett, Victor Manuel, Lamar Pierce, Jason A. Snyder, and Michael W. Toffel. "Customer-Driven Misconduct: How Competition Corrupts Business Practices." Management Science 59, no. 8 (August 2013): 1725–1742. (Online Appendix.  Lead article. Nominated for "Best Conference Paper Award" and "SMS Best Conference Paper Prize for Practice Implications" at 2012 Strategic Management Society International Conference.)
      • August 2013
      • Article

      Customer-Driven Misconduct: How Competition Corrupts Business Practices - Appendix

      By: Victor Manuel Bennett, Lamar Pierce, Jason A. Snyder and Michael W. Toffel
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      Bennett, Victor Manuel, Lamar Pierce, Jason A. Snyder, and Michael W. Toffel. "Customer-Driven Misconduct: How Competition Corrupts Business Practices - Appendix." Management Science 59, no. 8 (August 2013).
      • July 2013 (Revised October 2013)
      • Supplement

      United Rentals (B)

      By: Jay W. Lorsch and Kathleen Durante
      In April 2012, Jenne Britell, the Chairman of the board of directors of United Rentals, Inc. (NYSE: URI) was preparing her notes for an upcoming stockholders' meeting. It was a meeting unlike most other meetings she had chaired. Stockholders were about to vote on a... View Details
      Keywords: Boards Of Directors; Board Committees; Chairman; Governing and Advisory Boards; Corporate Governance; Construction Industry; North America
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      Lorsch, Jay W., and Kathleen Durante. "United Rentals (B)." Harvard Business School Supplement 414-031, July 2013. (Revised October 2013.)
      • July 8, 2013
      • Column

      Greening Is Not Enough: 4 Steps to Corporate Leadership on Climate Change

      By: Michael W. Toffel and Auden Schendler
      Environmental sustainability usually means greening operations and products, but that's not nearly enough to stop climate change. Corporate leadership on climate change also requires urging action by governments, trade associations, and suppliers — and marketing these... View Details
      Keywords: Leadership; Climate Change; Environmental Sustainability
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      Toffel, Michael W., and Auden Schendler. "Greening Is Not Enough: 4 Steps to Corporate Leadership on Climate Change." Network for Business Sustainability, Thought Leaders (blog) (July 8, 2013). (Reprinted in Greenbiz.com July 9, 2013.)
      • June 2, 2013
      • Article

      Corporate Sustainability Is Not Sustainable

      By: Auden Schendler and Michael W. Toffel
      Despite perceptions that sustainable business efforts are progressing, the environment reminds us we're failing to deal with the problem sufficiently. Here's what business leaders must do next. View Details
      Keywords: Leadership; Environmental Sustainability; Failure
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      Schendler, Auden, and Michael W. Toffel. "Corporate Sustainability Is Not Sustainable." Grist (June 2, 2013). (Republished by Climate Progress and as "Corporate Leaders Need to Step Up on Climate Change" in HBS Working Knowledge.)
      • Summer 2013
      • Response

      How Caesars Entertainment Is Betting on Sustainability: Response

      By: Michael W. Toffel
      One of the largest gaming companies in the world expanded its sustainability efforts using a scorecard to guide and goad managers. This response assesses Caesars Entertainment's CodeGreen scorecard, advocates a more comprehensive environmental assessment to target... View Details
      Keywords: Games, Gaming, and Gambling; Entertainment; Energy; Energy Conservation; Buildings and Facilities; Goals and Objectives; Corporate Social Responsibility and Impact; Performance Evaluation; Entertainment and Recreation Industry
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      Toffel, Michael W. "How Caesars Entertainment Is Betting on Sustainability: Response." MIT Sloan Management Review 54, no. 4 (Summer 2013): 72–73.
      • May–June 2013
      • Article

      Can Global Brands Create Just Supply Chains? Response: Promoting Political Mobilization

      By: Jodi L. Short and Michael W. Toffel
      Codes of conduct indicate that working conditions are improving overall at the factories being monitored by multinational corporations, and that these codes of conduct also create possibilities for political mobilization that can improve labor conditions more broadly. View Details
      Keywords: Regulation; Auditing; Labor Relations; Occupational Safety; Environmental Operations; Environmental Regulation; Employees; Labor; Labor and Management Relations; Governing Rules, Regulations, and Reforms; Manufacturing Industry; China; Bangladesh; India; Honduras; Nicaragua; Pakistan; Guatemala; Malaysia; Viet Nam
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      Short, Jodi L., and Michael W. Toffel. "Can Global Brands Create Just Supply Chains? Response: Promoting Political Mobilization." Boston Review 38, no. 3 (May–June 2013).
      • May 2013
      • Conference Presentation

      Which Suppliers Better Adhere to International Labor Standards? Evidence from Codes of Conduct Audits

      By: Michael W. Toffel
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      Toffel, Michael W. "Which Suppliers Better Adhere to International Labor Standards? Evidence from Codes of Conduct Audits." Paper presented at the Alliance for Research on Corporate Sustainability Annual Research Conference, Berkeley, CA, May 2013.
      • 10 Apr 2013
      • Talk

      Which Suppliers Adhere to Global Labor Standards? Evidence from Codes of Conduct Audits

      By: Michael W. Toffel
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      Toffel, Michael W. "Which Suppliers Adhere to Global Labor Standards? Evidence from Codes of Conduct Audits." Operations Seminar Series (Kellogg School of Management), April 10, 2013.
      • 4 Apr 2013
      • Conference Presentation

      Greening Supply Chains

      By: Michael W. Toffel
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      Toffel, Michael W. "Greening Supply Chains." Paper presented at the Green Growth Knowledge Platform Annual Conference, Global Green Growth Institute, Paris, France, April 4, 2013.
      • 25 Feb 2013
      • Talk

      OSHA Inspections: Saving Workers or Killing Jobs? Evidence from Randomized Inspections in California

      By: Michael W. Toffel
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      Toffel, Michael W. "OSHA Inspections: Saving Workers or Killing Jobs? Evidence from Randomized Inspections in California." Harvard-NIOSH Education and Research Center Seminar, National Institute for Occupational Safety and Health (NIOSH) and Harvard School of Public Health, Boston, MA, February 25, 2013.
      • 14 Feb 2013
      • Talk

      Reinforcing Regulatory Regimes: How States, Civil Society, and Codes of Conduct Promote Adherence to Global Labor Standards

      By: Michael W. Toffel
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      Toffel, Michael W. "Reinforcing Regulatory Regimes: How States, Civil Society, and Codes of Conduct Promote Adherence to Global Labor Standards." New Directions in Regulation Seminar Series, Harvard Kennedy School Regulatory Policy Program, Cambridge, MA, United States, February 14, 2013.
      • Dec 2012
      • Conference Presentation

      The Regulator's Role in Encouraging Self-policing: Evidence from the EPA's Audit Policy

      By: Michael W. Toffel
      Citation
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      Toffel, Michael W. "The Regulator's Role in Encouraging Self-policing: Evidence from the EPA's Audit Policy." Paper presented at the Next Generation Environmental Compliance Workshop, U.S. Environmental Protection Agency, Office of Enforcement and Compliance, Washington, DC, December 2012.
      • October 24, 2012
      • Blog Post

      The Big Flaw in Corporate Sustainability Rankings

      By: Aaron K Chatterji and Michael W. Toffel
      Citation
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      Chatterji, Aaron K., and Michael W. Toffel. "The Big Flaw in Corporate Sustainability Rankings." Harvard Business Review Blogs (October 24, 2012). http://blogs.hbr.org/cs/2012/10/the_big_flaw_in_corporate_sustainability_rankings.html.
      • October 22, 2012
      • Article

      What Green Rankings Don't Tell You

      By: Aaron K. Chatterji and Michael W. Toffel
      Citation
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      Chatterji, Aaron K., and Michael W. Toffel. "What Green Rankings Don't Tell You." Daily Beast (October 22, 2012).
      • October 2012
      • Supplement

      Olympus (B)

      By: Jay W. Lorsch, Suraj Srinivasan and Kathleen Durante
      This case outlines Michael Woodford's awards and honors, after having been fired from Olympus in October 2011. It discusses the repercussions following an investigation into the fraud and the report that was released thereafter. It also discusses the lawsuit that... View Details
      Keywords: Accounting; Corporate Governance; Health Industry; Electronics Industry; Japan
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      Lorsch, Jay W., Suraj Srinivasan, and Kathleen Durante. "Olympus (B) ." Harvard Business School Supplement 413-075, October 2012.
      • October 22, 2012
      • Column

      Toxics Release Inventory: A Case Study in Information Disclosure Regulation

      By: Glen W. S. Dowell and Michael W. Toffel
      Citation
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      Dowell, Glen W. S., and Michael W. Toffel. "Toxics Release Inventory: A Case Study in Information Disclosure Regulation." Regulatory Review (October 22, 2012).
      • 2012
      • White Paper

      Robust Enforcement Should Complement Voluntary Regulation

      By: Jodi L. Short and Michael W. Toffel
      Spurred by the anti-regulation movement that started in the 1970s, voluntary self-regulation programs have emerged in many regulatory agencies, seeking to increase cooperation between government and industry to achieve greater and more cost-effective compliance.... View Details
      Keywords: Governance Compliance; Business and Government Relations
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      Short, Jodi L., and Michael W. Toffel. "Robust Enforcement Should Complement Voluntary Regulation." Georgetown University Economic Policy Vignette, September 2012.
      • Aug 2012
      • Talk

      Evaluating OSHA Inspections for Intended and Unintended Outcomes

      By: Michael W. Toffel
      Citation
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      Toffel, Michael W. "Evaluating OSHA Inspections for Intended and Unintended Outcomes." Liberty Mutual Research Institute for Safety Seminar, Liberty Mutual Research Institute for Safety, Hopkinton, MA, United States, August 2012.
      • August 2012
      • Article

      ISO Standards Stamp Approval

      By: Michael James and Michael W. Toffel
      Citation
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      James, Michael, and Michael W. Toffel. "ISO Standards Stamp Approval." European CEO (August 2012).
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