Publications

Supplements the (B) case. View Details

Keywords: Banking Industry

March 1974 (Revised June 1995)
Case

First National City Bank Operating Group (B)

Growth in demands on the bank's "back office" required a totally new approach to management. New stress on systems orientation, objectives, measurement, process design and control has resulted in lower costs, fewer people, and higher quality. Also resulted in fear,... View Details

Keywords: Change Management; Transition; Banks and Banking; Management Practices and Processes; Managerial Roles; Production; Outcome or Result; Banking Industry

Educators

March 1974 (Revised June 1996)
Case

First National City Bank Operating Group (A)

Growth in the banking field has produced new demands on the "back office." Traditional management practices in check processing and paper handling operations have resulted in ten years of cost increases and quality loss. New manager of the operating group faces an... View Details

Keywords: Change Management; Transition; Banks and Banking; Management Practices and Processes; Managerial Roles; Production; Banking Industry

Educators

October 1969
Supplement

Tony Roderick (B)

October 1969
Case

Baines Electronics Corp. (A)

Keywords: Electronics Industry

October 1969
Case

Mayflower Paper Mills

Keywords: Pulp and Paper Industry

May 1969
Case

Seneca Steel Corp.

Keywords: Steel Industry

February 1963
Case

Markham Instrument Co. (A)

Keywords: Machinery and Machining; Industrial Products Industry

01 Apr 2002
News

Charting the Luminary Leadership in Professional Service Firms

Charting the Luminary Leadership in Professional Service Firms In their new book Aligning the Stars: How to Succeed When Professionals Drive Results (Harvard Business School Press), HBS professor Jay W.... View Details

Keywords: professional service firms; Publishing Industries (except Internet); Information

April 2021
Article

Utilizing Time-driven Activity-based Costing to Determine Open Radical Cystectomy and Ileal Conduit Surgical Episode Cost Drivers

By: Janet Baack Kukreja, Mohamed A. Seif, Marissa W. Merry, James R. Incalcaterra, Ashish M. Kamat, Colin P. Dinney, Jay B. Shah, Thomas W. Feeley and Neema Navai

Objectives
Patients undergoing radical cystectomy represent a particularly resource-intensive patient population. Time-driven activity based costing (TDABC) assigns time to events and then costs are based on the people involved in providing care for specific... View Details

Keywords: Time-Driven Activity-Based Costing; Value-based Healthcare; Health Care and Treatment; Cost; Cost vs Benefits; Analysis

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13 May 2014
First Look

First Look: May 13

purpose to create an impact on their organizations and the leader's own self-actualization. Publisher's link: http://hbr.org/2014/05/from-purpose-to-impact/ar/1 August 2013 Harvard Business Review How to Outsmart Activist Investors By: George, Bill, and View Details

Keywords: Sean Silverthorne

07 Sep 2011
First Look

First Look: Sept. 7

http://www.themontrealreview.com/2009/The-current-crisis-and-the-essence-of-capitalism.php Reversing the Null: Regulation, Deregulation, and the Power of Ideas Authors:David Moss Publication:Chap. 4 in Challenges to Business in the Twenty-First Century, edited View Details

Keywords: Sean Silverthorne

November 1990 (Revised June 1991)
Case

American Airlines (A): Strategy in the 1990s

By: Jay W. Lorsch and Gary W. Loveman

American Airlines is pursuing a growth strategy through international and domestic route expansion. At the same time, the airline is working hard to cut costs while trying to provide the best customer service possible. Is this strategy achievable given the recent surge... View Details

Keywords: Expansion; Air Transportation; Cost Management; Customer Focus and Relationships; Growth and Development Strategy; Air Transportation Industry; United States

06 Feb 2007
First Look

First Look: February 6, 2007

leadership is the only way to create long-term results. Making the Best of M&A Author:Jay W. Lorsch Periodical:Directors & Boards 3, no. 3 (fall 2006): 6 Download the paper:... View Details

Keywords: Martha Lagace

Article

Culture Is Not the Culprit: When Organizations Are in Crisis, It's Usually Because the Business Is Broken

By: Jay W. Lorsch and Emily McTague

When organizations get into big trouble, fixing the culture is usually the prescription. That's what most everyone said GM needed to do after its recall crisis in 2014—and ever since, CEO Mary Barra has been focusing on creating "the right environment" to promote... View Details

Keywords: Culture; Cultural Reform; Organizational Culture; Crisis Management; Business Processes

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March 2015
Supplement

McKinsey & Co. - Protecting its Reputation (A) and (B)

By: Jay W. Lorsch and Emily McTague

The presentation supplement is designed to be used in conjunction with the case "McKinsey & Co. - Protecting its Reputation (A) and (B)," HBS No. 414-021 and 414-022. View Details

Keywords: Corporate Accountability; Leadership; Leadership & Corporate Accountability; Leadership Development; Leadership Style; Organizational Culture; Construction Industry; North America

June 2013 (Revised October 2013)
Case

Tim Blanchard at Jones Mendel & Co. (Abridged)

By: Jay W. Lorsch and John Gabarro

Tim Blanchard struggles to balance all the demands facing him as a partner of a consulting firm. He must decide how to serve clients, mentor his people, provide strategy and direction to the high-tech group, and spend time with family. View Details

Keywords: Business or Company Management; Management Style; Partners and Partnerships; Work-Life Balance; Problems and Challenges; Management Teams; Consulting Industry

Educators

July 1999 (Revised October 2001)
Case

Quickturn Design Systems, Inc. (D)

By: Jay W. Lorsch and Katharina Pick

Supplements the (A) case. View Details

Keywords: Patents; Governing and Advisory Boards; Behavior; Lawsuits and Litigation; Organizations; Acquisition; Corporate Governance; Service Industry

August 2010 (Revised March 2012)
Supplement

The Dow Acquisition of Rohm and Haas (C)

By: Jay W. Lorsch and Melissa Barton

The global economy entered a crippling recession in the fourth quarter of 2008 and Dow lost its primary source of funding for its planned acquisition of Rohm and Haas. View Details

Keywords: Mergers and Acquisitions; Financial Crisis; Financing and Loans; Chemical Industry

June 2009
Supplement

Executive Remuneration at Royal Dutch Shell (B)

By: Jay W. Lorsch and Kaitlyn Simpson

At the 2009 Shell annual meeting, the majority of shareholders vote against the exclusive pay package. The B case compares the remuneration committee perspective (and their rationale for using discretion to award the bonuses) as well as the shareholder perspective (and... View Details

Keywords: Voting; Corporate Governance; Governance Controls; Executive Compensation; Business and Shareholder Relations; Perspective; Energy Industry