by James Austin - Publications - Faculty & Research - Harvard Business School

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Courses by Faculty - Course Catalog

Elective Curriculum: Course Descriptions Last Updated: 04 Jun 2025 By Faculty View by Unit | View by Course Title | View by Faculty | Print View... View Details

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

that lead to damaged trust may well be "plans and intentions (that are) overtaken by circumstances beyond control." There were even more suggestions about what to do about the trust deficit, other than just making sure that all... View Details

Keywords: by James Heskett

07 Jan 2002
What Do You Think?

Did Consumer Behavior Tracking Come of Age on September 11?

age and with it comes a price: privacy. If monitoring is a good way to provide security, so be it." Have we become so accustomed, however gradually, to the idea of oversight that surveillance in the name of transparency is a mere increment in a long-established... View Details

Keywords: by James Heskett

03 Dec 2001
What Do You Think?

What Happens When the Sumo Master Learns Judo?

the greater the likelihood that it will not be a major player in future competitions in rapidly changing environments. —Professor James Heskett Both Dennis Crane and Richard Eckel suggested that a broader view of the competitive spectrum... View Details

Keywords: by James Heskett

02 Sep 2019
What Do You Think?

Are Overlooked Forces Shielding the US from Severe Economic Downturns?

witnessed, but NO VIRGINIA, the business cycle is not dead.” Others cited forces that, by implication, appeared to weight more heavily as influences on expansion. They included continued reasonable increases in business earnings in... View Details

Keywords: by James Heskett; Service

17 Sep 2001
What Do You Think?

What Is “Business as Usual” After September 11?

be subtle, but real. —Professor James Hesket Changes in organizations, according to respondents, will be subtle, but real. Perhaps the most interesting opinions on this topic were set forth by Niklas... View Details

Keywords: by James Heskett

05 Aug 2015
What Do You Think?

What Happened to the ‘Innovation, Disruption, Technology’ Dividend?

characterized those urging patience. As he put it, “The computer was created by Babbage in the 18th century We only started seeing the pervasive benefits from computing in the last 10-15 years. Today’s innovations will bring real... View Details

Keywords: by James Heskett; Computer; Technology

05 Jul 2006
What Do You Think?

How Important Is “Executive Intelligence” for Leaders?

Summing Up Judging from the number of responses to the July column, Justin Menkes, author of the book Executive Intelligence, appears to have tapped into a hot issue with his concern that what he terms "executive intelligence" is underrated, under-measured,... View Details

Keywords: by James Heskett

04 Oct 2004
What Do You Think?

Does Speed Trump Intellectual Property?

represents a capability which is difficult to replicate." Several did suggest potential problems, however, in using speed to preempt the fruits of intellectual property. John Rudd comments, "The practice mentioned by Fox... View Details

Keywords: by James Heskett

01 Aug 2018
What Do You Think?

Are Free Trade and Free Markets Quaint Ideas From the Past?

consumers and workers, and the political realities of modern governments. That appears to be a central message conveyed by responses to this month’s column. Ian Brinkley raised the issue of shifting needs of trading partners as a problem... View Details

Keywords: by James Heskett

01 Sep 2003
What Do You Think?

To Whom Should Boards be Accountable?

fill."—Allan Page "There is no definitive answer to the question of how any given board balances the needs of various classes of shareholders, employees, vendors, etc."—Amy Savin "The board should be guided by the... View Details

Keywords: by James Heskett

03 Dec 2014
What Do You Think?

Can the Brilliant Jerk Be Managed Effectively?

Maxweles, who asked, "Was Steve Jobs possibly a 'brilliant jerk'? Could innovation be stifled by simply eliminating the uncomfortable individuals?" Lawrence Nwaru added, "We are all brilliant jerks in one form or the... View Details

Keywords: by James Heskett

01 May 2000
What Do You Think?

Can You Hard-Wire Performance?

viable alternative. Original Article Several months ago, the General Electric Company announced that it had closed a deal with Boeing that specified that only GE aircraft engines would be installed on the newest version of 777 aircraft built and sold View Details

Keywords: by James Heskett

07 Sep 2016
What Do You Think?

How Can the Threat of Networks Be Reduced?

SUMMING UP Are Computers and Tech-Driven Networks In Their Twilight Years? Issues raised by the ascendancy of network technology are many and varied, judging from responses to this month’s column based on Joshua Cooper Ramo’s book, The... View Details

Keywords: by James Heskett

04 Apr 2005
What Do You Think?

Can an Organization’s “Deep Smarts” Be Preserved?

Summing Up This month's column appears to have struck a chord with those who lament the continuing loss of implicit knowledge buried inside the heads of experienced leaders (termed "deep smarts" by Dorothy Leonard and Walter... View Details

Keywords: by James Heskett

05 Nov 2014
What Do You Think?

Are We Entering an Era of Neuromanagement?

Summing Up: Where Do We Draw the Line on the Use of Technology in Hiring Practices? The idea of using brain scans in hiring, while it generated limited enthusiasm among respondents to this month's column, nevertheless was rejected by only... View Details

Keywords: by James Heskett

05 Dec 2013
What Do You Think?

Is Walmart Defying Economic Gravity?

federal and state governments, and negative publicity driven by special interest groups." Shadreck Saili added, "Is a company this large manageable? 'Yes' for as long as its policies align with policies of the environments it... View Details

Keywords: by James Heskett; Retail

07 Jan 2015
What Do You Think?

SUMMING UP: What Are the Limits On Workplace Transparency?

demand which is deemed as justified by a panel ." What isn't off limits when it comes to transparency? What do you think? Original Article When Sony was hacked recently, most observers concentrated on issues of criminality as well as... View Details

Keywords: by James Heskett

05 Dec 2005
What Do You Think?

Is Growth Good?

Summing Up by Jim Heskett A small but thoughtful set of responses to the question "Is Growth Good?" posed this month conveys the sense that the wrong questions were asked. According to the responses, growth is not only good—it... View Details

Keywords: by James Heskett

03 Jun 2002
What Do You Think?

Are We Entering an Era of European Management Leadership?

temporary." Dr. B. V. Krishnamurthy picks up this theme by commenting "to argue that Europe might be snatching the lead in management is a little far-fetched. When one looks at the very successful organizations anywhere in the... View Details

Keywords: by James Heskett

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