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  • February 1996 (Revised May 2002)
  • Teaching Note

Xerox: Outsourcing Global Information Technology Resources TN

By: F. Warren McFarlan
Teaching Note for (9-195-158). View Details
Keywords: Job Cuts and Outsourcing; Information Technology; Global Range; Resource Allocation; Manufacturing Industry; Consumer Products Industry
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  • January 1996 (Revised September 2001)
  • Teaching Note

General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function Series TN

By: F. Warren McFarlan
Teaching Note for (9-193-144), (9-193-145), and (9-193-178). View Details
Keywords: Job Cuts and Outsourcing; Information Technology; Technology Industry
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  • December 1995
  • Teaching Note

Avalon Information Services, Inc. TN

By: F. Warren McFarlan
Teaching Note for (9-395-036). View Details
Keywords: Information Industry
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  • December 1995 (Revised September 2001)
  • Teaching Note

Tale of Two Airlines in the Information Age: Or Why the Spirit of King George III Is Alive and Well! TN

By: F. Warren McFarlan
Teaching Note for (9-195-240). View Details
Keywords: Air Transportation; Information Technology
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  • December 1995 (Revised April 1997)
  • Teaching Note

Air Products and Chemicals, Inc.: Project ICON (D) TN

By: F. Warren McFarlan
Keywords: Projects; Chemical Industry
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  • October 1995
  • Teaching Note

H.E. Butt Grocery Company: A Leader in ECR Implementation (Abridged) TN

By: F. Warren McFarlan
Teaching Note for (9-196-061). View Details
Keywords: Retail Industry
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  • October 1995
  • Teaching Note

Procter & Gamble: Improving Consumer Value Through Process Design TN

By: F. Warren McFarlan
Teaching Note for (9-195-126). View Details
Keywords: Customer Value and Value Chain; Customer Focus and Relationships; Distribution Channels; Information Technology; Value Creation; Logistics; Management Practices and Processes; Consumer Products Industry
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  • September 1995 (Revised March 1999)
  • Teaching Note

Canadian Airlines: Reservations About Its Future (A) and (B) TN

By: F. Warren McFarlan
Keywords: Air Transportation; Risk and Uncertainty; Air Transportation Industry; Canada
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  • September 1995
  • Teaching Note

FMC Corporation: Ground Systems Division TN

By: Donna B. Stoddard and F. Warren McFarlan
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  • September 1995
  • Teaching Note

VeriFone: The Transaction Automation Company (A) TN

By: Donna B. Stoddard and F. Warren McFarlan
Teaching Note for (9-195-088). View Details
Keywords: Information Technology Industry
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  • August 1995 (Revised July 1997)
  • Case

H.E. Butt Grocery Company: A Leader in ECR Implementation (A) (Abridged)

By: F. Warren McFarlan
Describes the industry context that has resulted in the development of efficient consumer response (ECR) within the grocery industry and its adoption by H.E. Butt Grocery Co. View Details
Keywords: Demand and Consumers; Customer Focus and Relationships; Adoption; Retail Industry; Food and Beverage Industry
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  • July 1995
  • Teaching Note

Air Products and Chemicals, Inc.: MIS Reorganization (A) and Project ICON (A), (Abridged) TN

By: F. Warren McFarlan
Teaching Note for (9-193-008). View Details
Keywords: Restructuring; Management Teams; Transformation; Decisions; Management Succession; Chemical Industry; London
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  • September 1994
  • Case

American Airlines: Object Oriented Flight Dispatching Systems

By: F. Warren McFarlan and Espen Andersen
American Airlines Describes has organized and developed their Systems Operation Control (SOC) center in Dallas, from which the day-to-day running of the airline takes place. This case details the decision support system used by the flight dispatchers, and the... View Details
Keywords: Technological Innovation; Product Development; Programs; Complexity; Technology Adoption; Air Transportation; Air Transportation Industry; United States
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  • July 1994 (Revised August 1994)
  • Case

Air Products and Chemicals, Inc.: Project ICON (D)

By: F. Warren McFarlan and C.J. Meadows
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  • June 1994
  • Case

Harvey Cohen

By: F. Warren McFarlan
An introductory case in the construction of financial statements from basic financial transactions where inflation accounting is an issue. A rewritten version of an earlier case. View Details
Keywords: Accounting; Financial Statements; Inflation and Deflation
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  • December 1993
  • Case

Severn Trent Water (A): A Change of IMAGE

By: F. Warren McFarlan and Chris L Marshall
Keywords: Change; Information Technology
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  • December 1993
  • Case

Severn Trent Water (B): Reaping the Technology Dividend

By: F. Warren McFarlan and Chris L Marshall
Keywords: Information Technology
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  • July 1993
  • Case

Future of Distributed Systems at Aetna, The

By: F. Warren McFarlan and Chris L Marshall
Keywords: Information Technology; Strategy; Insurance Industry
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  • June 1993
  • Case

General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (A) and (B) (Abridged)

By: F. Warren McFarlan and Katherine N. Seger
Describes the largest information systems outsourcing agreement in the industry from the perspectives of both companies involved in the deal. View Details
Keywords: Restructuring; Transition; Job Cuts and Outsourcing; Contracts; Agreements and Arrangements; Business Strategy; Information Technology
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  • April 1993 (Revised May 1994)
  • Case

General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function (A)

By: F. Warren McFarlan and Katherine Seger
Designed to generate discussion on the issues of outsourcing from the perspective of a firm thinking about turning over its IS activities to a third-party vendor. View Details
Keywords: Management Systems; Management Style; Information Technology; Job Cuts and Outsourcing; Business Strategy; Economic Systems; Business or Company Management; Organizational Change and Adaptation; Business Processes; Employment; Emerging Markets; Activity Based Costing and Management; Information Technology Industry; Consulting Industry
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