Publications
Publications
Show Results For
- All HBS Web
(642)
- Faculty Publications (250)
- 2006
- Working Paper
When Learning and Performance Are at Odds: Confronting the Tension
By: Sara J. Singer and Amy C. Edmondson
- June 2006 (Revised March 2013)
- Supplement
Phase Zero: Introducing New Services at IDEO (B)
By: Amy C. Edmondson and Kathryn S. Roloff
Keywords: Consulting Industry
- April 2006 (Revised October 2006)
- Case
Dansko, Inc.
By: Amy C. Edmondson and Victoria Winston
For the past 18 months, Mandy Cabot had worried that the shoe business she had built into a thriving operation with $90 million in annual revenue and over 110 employees might instead be a "house of cards." The management philosophy that had guided Dansko's growth,... View Details
- April 2006 (Revised April 2008)
- Teaching Note
YUM! Brands, Inc: A Corporate Do-Over (TN)
By: Frances X. Frei and Amy C. Edmondson
Keywords: Food and Beverage Industry
- March 2006
- Background Note
Influencing Customer Behavior in Service Operations
By: Frances X. Frei and Amy C. Edmondson
Explores ways in which service firms can influence the behavior of their customers. Drawing from research on employee motivation and applying it to customer motivation, the note describes two levels of managerial control: instrumental control, which shapes behavior... View Details
- 2006
- Working Paper
Too Hot to Handle? Engaging in Hot Conflict to Make Better Decisions and Build Resilient Management
By: Amy C. Edmondson and Diana M. Smith
- 2005
- Working Paper
Silent Saboteurs: How Implicit Theories of Voice Inhibit the Upward Flow of Knowledge in Organizations
By: James R. Detert and Amy C. Edmondson
This article examines, in a series of three studies, how people working in organizational hierarchies wrestle with the challenge of upward voice. We first undertook in-depth exploratory research in a knowledge-intensive multinational corporation in which employee input... View Details
- July 2005
- Class Lecture
Organizational Learning in the Face of Ambiguous Threats
By: Richard M.J. Bohmer, Amy C. Edmondson and Michael Roberto
Keywords: Organizational Change and Adaptation
- June 2005 (Revised May 2018)
- Teaching Note
Columbia's Final Mission: A Multimedia Case
By: Michael Roberto, Richard M.J. Bohmer, Amy C. Edmondson and Erika Ferlins
Teaching Note to 305-032. View Details
Keywords: Aerospace Industry
- March 2005
- Supplement
Ninth House: e-Learning Software (B)
By: Amy C. Edmondson and Hanna Rodriguez-Farrar
Supplements the (A) case. View Details
- February 2005 (Revised March 2013)
- Case
Phase Zero: Introducing New Services at IDEO (A)
By: Amy C. Edmondson and Laura Feldman
Focuses on whether world-renowned product design firm IDEO's new customer service fits with the firm's strategic position and organization capabilities. Over the course of IDEO's 13-year history, an increasing share of revenues are a result of "Phase 0"... View Details
- 2005
- Working Paper
No Exit, No Voice: The Bind of Risky Voice Opportunities in Organizations
By: James R. Detert and Amy C. Edmondson
- 2005
- Working Paper
Team Learning Trade-Offs: When Improving One Critical Dimension of Performance Inhibits Another
By: Richard M.J. Bohmer, Ann B. Winslow, Amy C. Edmondson and Gary P. Pisano
- 2004
- Working Paper
Methodological Fit in Organizational Field Research
By: Amy C. Edmondson and Stacy E. McManus
- 2004
- Chapter
Consumer-Driven Health Care: Management Matters
By: Richard M.J. Bohmer, Amy C. Edmondson and Gary P. Pisano
- January 2004
- Teaching Note
Large-scale Change at the WSSC (TN)
By: Amy C. Edmondson
Teaching Note to (9-603-056). View Details
Keywords: Washington (state, US)
- January 2004 (Revised February 2005)
- Background Note
A Note on Methodological Fit in Management Field Research
By: Amy C. Edmondson and Stacy McManus
To use in doctoral-level management courses on the design of field research methods. Advocates the importance of fit, or internal consistency, among the different elements of a field research project. Although the scientific method provides an essential framework for... View Details
- November 2003 (Revised February 2004)
- Case
Richmond Events
By: Amy C. Edmondson and Kristin Lieb
The managers of British business forum planner, Richmond Events, are struggling to expand their conference offerings into new territories. At the same time, they are trying to decide how product managers, who are critical to event success, should be hired, trained,... View Details
- October 2003 (Revised October 2003)
- Teaching Note
Electric Maze Exercise, The (TN)
By: Amy C. Edmondson and Hanna Rodriguez-Farrar
Teaching Note for (9-604-046). View Details
- October 2003 (Revised January 2004)
- Exercise
Electric Maze Exercise, The
By: Amy C. Edmondson and Hanna Rodriguez-Farrar
This team-based exercise uses an educational tool called "The Electric Maze," developed by Interel Corp., to teach insights about the social and psychological challenges facing employees who must engage in collaborative learning. The tool is a grid-patterned rug with... View Details