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Show Results For
- All HBS Web
(760)
- News (222)
- Research (373)
- Events (12)
- Multimedia (8)
- Faculty Publications (294)
- November 2024 (Revised January 2025)
- Case
MiDAS: Automating Unemployment Benefits
By: Shikhar Ghosh and Shweta Bagai
In 2015, the state of Michigan considered whether to nominate its Michigan Integrated Data Automated System (MiDAS) for a prestigious state technology award. Launched in 2013 amid severe budget pressures, the $47 million automated fraud detection system was designed to... View Details
Keywords: Artificial Intelligence; AI; Machine Learning Models; Algorithmic Data; Automation; Benefits; Compensation; Cost Reduction; Government; Fraud; Government Technology; Public Sector; Systems; Systems Integration; Unemployment Insurance; Waste Heat Recovery; AI and Machine Learning; Government Administration; Insurance; Decision Making; Digital Transformation; Employment; Public Administration Industry; United States; Michigan
Ghosh, Shikhar, and Shweta Bagai. "MiDAS: Automating Unemployment Benefits." Harvard Business School Case 825-100, November 2024. (Revised January 2025.)
- 19 Jan 2023
- Research & Ideas
What Makes Employees Trust (vs. Second-Guess) AI?
choices, resulting in more efficient organizations. “It’s about how we think about talent and resource allocation,” Paik says. You Might Also Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions Delivering a... View Details
Keywords: by Rachel Layne
- 24 Jul 2023
- Research & Ideas
Part-Time Employees Want More Hours. Can Companies Tap This ‘Hidden’ Talent Pool?
many such workers are caregivers, excluded from full-time jobs because short-sighted employers don’t offer them the flexibility they need. Filtered out by hiring algorithms due to employment gaps or other hiring “red flags,” these willing... View Details
Keywords: by Kara Baskin
- 21 Apr 2023
- Research & Ideas
The $15 Billion Question: Have Loot Boxes Turned Video Gaming into Gambling?
players use to compete. "People are thinking about ways to design policies and products so you can actually engage with the product in more responsible ways without getting people too overinvolved in playing and spending." A new paper by... View Details
- 16 Dec 2022
- Research & Ideas
Why Technology Alone Can't Solve AI's Bias Problem
other strategies to achieve a better solution in the end.” You Might Also Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions White Airbnb Hosts Earn More. Can AI Shrink the... View Details
- 31 Oct 2023
- HBS Case
Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?
analysis for a client and take a shortcut by relying on an artificial intelligence language model to develop some key insights. The client loves your report and praises the quality of your suggestions. Afterwards, however, you have a... View Details
- 21 Aug 2023
- Book
You’re More Than Your Job: 3 Tips for a Healthier Work-Life Balance
framework for managers (and aspiring managers) to work in a more balanced, self-fulfilling way in this changing landscape, based on three core tenets. You’re more than your job This is the era of reinvention. Wallace warns against defining oneself View Details
Keywords: by Kara Baskin
- 12 Oct 2022
- Research & Ideas
When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb
Airbnb hosts of Asian descent had significantly fewer stays early in the COVID-19 pandemic—and the design of the travel site may have inadvertently enabled discrimination that shut Asians out, says new research by Harvard Business... View Details
- 19 Dec 2023
- Research & Ideas
The 10 Most Popular Articles of 2023
Soon after ChatGPT debuted in late 2022, business leaders began taking their first steps into generative artificial intelligence, approaching this powerful technology with a mix of awe and trepidation. It’s no surprise that one of the most-read articles in HBS Working... View Details
Keywords: by Danielle Kost
- 11 Jun 2024
- In Practice
The Harvard Business School Faculty Summer Reader 2024
As the vacation season looms, Harvard Business School faculty members share recommendations for a little light reading. Spoiler alert: Lessons in Chemistry tops two of their beach-read lists. For those whose brains can’t—or won’t—turn off, HBS faculty also suggest some... View Details
Keywords: by Avery Forman
- 29 Oct 2024
- HBS Seminar
Lynn Wu, Wharton
- 12 Mar 2024
- HBS Case
How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones
Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details
- 01 May 2024
- What Do You Think?
Have You Had Enough?
(Illustration created using image generated by Midjourney, an artificial intelligence tool.) Last month, I posted a column in HBS Working Knowledge titled, “What’s Enough to Make Us Happy?” Over the last few months, I’ve been asking... View Details
Keywords: by James Heskett
- 23 May 2023
- Research & Ideas
Face Value: Do Certain Physical Features Help People Get Ahead?
empirically predicted with a machine learning model, suggests work by Shunyuan Zhang, an assistant professor at Harvard Business School, and collaborators. “Our research represents the first empirical attempt to characterize the... View Details
Keywords: by Kara Baskin
- 22 Mar 2024
- Research & Ideas
Open Source Software: The $9 Trillion Resource Companies Take for Granted
Like: The Network Effect: Why Companies Should Care About Employees’ LinkedIn Connections How to Get Companies to Make Investments That Benefit Everyone How to Make AI 'Forget' All the Private Data It Shouldn't Have Feedback or ideas to... View Details
- 19 Dec 2023
- Research & Ideas
15 Podcast Episodes That Grabbed Listeners in 2023
bill got passed, what the law contains, how its provisions connect to other climate-related laws, and how it seeks to accelerate the country’s deployment of clean energy and other efforts to address climate change. Google’s AI Approach to... View Details
Keywords: by Danielle Kost
- 13 May 2024
- Research & Ideas
Picture This: Why Online Image Searches Drive Purchases
things like, 'When can I find a coat that I like by simply snapping a picture of somebody wearing that coat on the subway?” A new study of a Chinese e-commerce site’s image-powered search tool offers lessons for companies trying to... View Details
- 23 Mar 2023
- HBS Seminar
Tinglong Dai, Johns Hopkins
- 03 Oct 2017
- First Look
First Look at Research and Ideas, October 3, 2017
2017 Emerald Group Publishing Extreme Teaming: Lessons in Complex, Cross-Sector Leadership By: Edmondson, Amy C., and Jean-François Harvey Abstract—Today's global enterprises increasingly involve collaborative work by teams of experts... View Details
Keywords: by Sean Silverthorne