by Ai Hisano - Publications - Faculty & Research

23 May 2023
Research & Ideas

Face Value: Do Certain Physical Features Help People Get Ahead?

empirically predicted with a machine learning model, suggests work by Shunyuan Zhang, an assistant professor at Harvard Business School, and collaborators. “Our research represents the first empirical attempt to characterize the... View Details

Keywords: by Kara Baskin

15 May 2024
Research & Ideas

A Major Roadblock for Autonomous Cars: Motorists Believe They Drive Better

AI in Adapting to Change Can Autonomous Vehicles Drive with Common Sense? Can we automate our way to better decision making? Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created View Details

Keywords: by Rachel Layne; Transportation; Auto

November 2024 (Revised January 2025)
Case

MiDAS: Automating Unemployment Benefits

By: Shikhar Ghosh and Shweta Bagai

In 2015, the state of Michigan considered whether to nominate its Michigan Integrated Data Automated System (MiDAS) for a prestigious state technology award. Launched in 2013 amid severe budget pressures, the $47 million automated fraud detection system was designed to... View Details

Citation

Educators

Purchase

19 Jan 2023
Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

choices, resulting in more efficient organizations. “It’s about how we think about talent and resource allocation,” Paik says. You Might Also Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions Delivering a... View Details

Keywords: by Rachel Layne

21 Apr 2023
Research & Ideas

The $15 Billion Question: Have Loot Boxes Turned Video Gaming into Gambling?

players use to compete. "People are thinking about ways to design policies and products so you can actually engage with the product in more responsible ways without getting people too overinvolved in playing and spending." A new paper by... View Details

Keywords: by Scott Van Voorhis; Video Game; Media & Broadcasting

22 Mar 2024
Research & Ideas

Open Source Software: The $9 Trillion Resource Companies Take for Granted

Like: The Network Effect: Why Companies Should Care About Employees’ LinkedIn Connections How to Get Companies to Make Investments That Benefit Everyone How to Make AI 'Forget' All the Private Data It Shouldn't Have Feedback or ideas to... View Details

Keywords: by Rachel Layne; Computer; Information Technology; Technology

09 Apr 2024
Research & Ideas

When Climate Goals, Housing Policy, and Corporate R&D Collide, Social Good Can Emerge

For almost four years, Omar Asensio and his colleagues have been studying the impact of federal energy programs on low-income neighborhoods. The intersection of technology—artificial intelligence, in particular—and public policy has long been an area of focus for... View Details

Keywords: by Glen Justice

26 Oct 2022
Research & Ideas

How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)

YouTube influencers amass followers by filming everything from popping pimples to reviewing lipstick, with businesses watching closely for marketing opportunities. But audience loyalty only goes so far. When YouTubers post too many paid... View Details

Keywords: by Kara Baskin; Technology; Media & Broadcasting

16 Dec 2022
Research & Ideas

Why Technology Alone Can't Solve AI's Bias Problem

other strategies to achieve a better solution in the end.” You Might Also Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions White Airbnb Hosts Earn More. Can AI Shrink the... View Details

Keywords: by Michael Blanding; Technology

17 Jul 2023
Research & Ideas

Money Isn’t Everything: The Dos and Don’ts of Motivating Employees

that the process is transparent and understood, even if everyone’s individual pay isn’t transparent. Don’t replace all your people with robots In the age of AI and robotics, it’s tempting to slash costs by... View Details

Keywords: by Avery Forman

13 May 2024
Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

things like, 'When can I find a coat that I like by simply snapping a picture of somebody wearing that coat on the subway?” A new study of a Chinese e-commerce site’s image-powered search tool offers lessons for companies trying to... View Details

Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail

31 Oct 2023
HBS Case

Checking Your Ethics: Would You Speak Up in These 3 Sticky Situations?

analysis for a client and take a shortcut by relying on an artificial intelligence language model to develop some key insights. The client loves your report and praises the quality of your suggestions. Afterwards, however, you have a... View Details

Keywords: by Michael Blanding; Consulting

03 Oct 2017
First Look

First Look at Research and Ideas, October 3, 2017

2017 Emerald Group Publishing Extreme Teaming: Lessons in Complex, Cross-Sector Leadership By: Edmondson, Amy C., and Jean-François Harvey Abstract—Today's global enterprises increasingly involve collaborative work by teams of experts... View Details

Keywords: by Sean Silverthorne

26 Feb 2018
Working Paper Summaries

Different Strokes for Different Folks: Experimental Evidence on Complementarities Between Human Capital and Machine Learning

Keywords: by Prithwiraj Choudhury, Evan Starr, and Rajshree Agarwal; Information Technology

12 Oct 2022
Research & Ideas

When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb

Airbnb hosts of Asian descent had significantly fewer stays early in the COVID-19 pandemic—and the design of the travel site may have inadvertently enabled discrimination that shut Asians out, says new research by Harvard Business... View Details

Keywords: by Pamela Reynolds; Technology; Travel

11 Jun 2024
In Practice

The Harvard Business School Faculty Summer Reader 2024

As the vacation season looms, Harvard Business School faculty members share recommendations for a little light reading. Spoiler alert: Lessons in Chemistry tops two of their beach-read lists. For those whose brains can’t—or won’t—turn off, HBS faculty also suggest some... View Details

Keywords: by Avery Forman

12 Mar 2024
HBS Case

How Used Products Can Unlock New Markets: Lessons from Apple's Refurbished iPhones

Some of Apple’s most loyal customers think nothing of upgrading to the latest iPhone every time one comes out. But what about consumers who can’t splurge on a $1,000 iPhone 15 Pro? And what about the electronic waste that would accrue if people threw away functional... View Details

Keywords: by Rachel Layne; Electronics; Information Technology

19 Dec 2023
Research & Ideas

The 10 Most Popular Articles of 2023

Soon after ChatGPT debuted in late 2022, business leaders began taking their first steps into generative artificial intelligence, approaching this powerful technology with a mix of awe and trepidation. It’s no surprise that one of the most-read articles in HBS Working... View Details

Keywords: by Danielle Kost

02 Jan 2024
Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details