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Show Results For
- All HBS Web
(584)
- People (1)
- News (159)
- Research (340)
- Events (5)
- Multimedia (12)
- Faculty Publications (101)
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- 15 Oct 2020
- Research & Ideas
IT Job Wages Are No Longer 'Exceptional'
internet, especially in high-tech clusters—geographic regions where skilled worker wages increased faster than in the rest of the country. To chart the rise and fall of IT salaries, the researchers examined... View Details
- July – August 2011
- Article
Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units
By: I. M. Nembhard and A. L. Tucker
Dynamic service settings-characterized by workers who interact with customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)-play an important role in the economy. Organizational learning studies in these settings have... View Details
Keywords: Experience and Expertise; Customer Focus and Relationships; Learning; Health Care and Treatment; Service Delivery; Performance Improvement; Quality; Groups and Teams; Cooperation; Health Industry
Nembhard, I. M., and A. L. Tucker. "Deliberate Learning to Improve Performance in Dynamic Service Settings: Evidence from Hospital Intensive Care Units." Organization Science 22, no. 4 (July–August 2011): 907–922.
- 31 Jul 2019
- Research & Ideas
Distressed Employees? Try Resilience Training
have skills to cope. And it’s when workplaces need to make sure employees are getting the help they need.” Stressed-out workers seek online tools Whillans decided to explore whether an internet-based... View Details
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
provided political and religious groups with a way to compete against their rivals for followers. Moreover, with more fluid class boundaries than in European countries, the skills of salesmanship, especially beginning in the late... View Details
Keywords: by Laura Linard
- 21 Sep 2020
- Research & Ideas
Are You Sabotaging Your Own Company?
During World War II, the predecessor to the US Central Intelligence Agency produced a secret field manual detailing how “citizen-saboteurs” could disrupt the operations of enemy organizations. In addition to inflicting physical damage, the manual notes that View Details
Keywords: by Dina Gerdeman
- 09 Jan 2012
- Research & Ideas
Location, Location, Location: The Strategy of Place
skilled workers. Sometimes it's best to avoid following the herd and seek out an original niche. That was the road taken by animation studio Pixar, which established itself near the mudflats of Emeryville, across the bay from San... View Details
Keywords: by Dina Gerdeman
- 26 Jun 2020
- Research & Ideas
Why Japanese Businesses Are So Good at Surviving Crises
action.” Yakult delivers water and instant noodles to survivors They are called the “Yakult Ladies,” a team that delivers probiotic drinks manufactured by Yakult to customers’ homes. Shortly after the earthquake and tsunami destroyed Fukushima, CEO Hiromi Watanabe... View Details
Keywords: by Dina Gerdeman
- 01 Feb 2011
- First Look
First Look: Feb. 1
crisis successfully, growing 8.7% annually in 2010. Most of the unemployed workers had returned to work, often demonstrating for higher wages or better working conditions. Wen, however, was really focused on his new development... View Details
- 01 Oct 2013
- First Look
First Look: October 1
ideas lie outside their organizations, in an ecosystem of potential innovators who possess wide-ranging skills and knowledge." Publisher's link: http://sloanreview.mit.edu/article/spurring-innovation-through-competitions/ August 2013... View Details
Keywords: Sean Silverthorne
- 13 Jun 2022
- Research & Ideas
Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen
150 MBA students about the listening skills of their classmates. After ranking themselves on a personality scale, students were asked to answer four questions, including: “If you were having a conversation with [classmate], to what extent... View Details
Keywords: by Pamela Reynolds
- 09 Apr 2007
- Research & Ideas
Industry Self-Regulation: What’s Working (and What’s Not)?
drafted to be widely applicable. It applies to factories, drycleaners, consultants, all types of organizations. Questions we're asking include: Does adopting ISO 9000 increase the skills of workers because... View Details
Keywords: by Martha Lagace
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
on intangible capabilities, such as the ability to assess the value of the knowledge and skills that are already present within the firm and in some instances within its broader ecosystem; to rapidly understand how to redeploy them in new... View Details
- 13 Mar 2023
- Research & Ideas
The Power of Personal Connections: How Shared Experiences Boost Performance
encompasses all workers on the task. In health care, this would mean extending team-based care to providers beyond physicians, including nurses, support staff, and other health care personnel. It could also mean team training across... View Details
- 16 Oct 2017
- Research & Ideas
The Most Successful Startups Have Hands-On Founders
Stanford’s Graduate School of Business. In studying 100 founders of Indian software companies, they found that those who exert more hands-on management—keeping close tabs on workers with regular evaluations, setting expectations, creating... View Details
Keywords: by Dina Gerdeman
- 31 Jan 2023
- Research & Ideas
It’s Not All About Pay: College Grads Want Jobs That ‘Change the World’
organizational purpose or social responsibility—reduce the overall bump paid to college-educated workers by about 5 percent, finds the study, which Zhang wrote with Nathan Wilmers, an associate professor at the Massachusetts Institute of... View Details
Keywords: by Rachel Layne
- 15 Nov 2011
- First Look
First Look: November 15
associated with entering the political process help explain all three facts. We then exploit a natural experiment in the expiration in legislation surrounding the H-1B visa cap for high-skilled immigrant workers to study how these costs... View Details
Keywords: Sean Silverthorne
- 30 Mar 2003
- Research & Ideas
The Future of IT Consulting
say, a product firm. Consequently, a product firm may not be attractive to various knowledge workers who prefer to work in the consulting environment. A fourth driver is the demand for process and behavior change that IT implementation... View Details
- 22 Oct 2007
- Research & Ideas
Bringing ‘Lean’ Principles to Service Industries
well-grounded research on how improvements can be brought to services through some of these lean concepts." Not all lean manufacturing ideas translate from factory floor to office cubicle. For example, tools such as the andon cord, a rope that manufacturing View Details
- 01 Feb 2021
- What Do You Think?
Has the New Economy Finally Arrived?
some of it on added training to fight so-called structural unemployment of workers with the wrong skills for our future economy? With that, could we reduce unemployment to less than 3 percent with little or... View Details
Keywords: by James Heskett
- 18 Mar 2019
- Research & Ideas
Stuck in Commuter Hell? You Can Still Be Productive
Workers commute an average 38 minutes each way between home and work—a trip that can feel like a dreadful chore before the workday even begins. In fact, long commutes lower job satisfaction and increase employee turnover. Now, recent... View Details
Keywords: by Dina Gerdeman