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Show Results For
- All HBS Web
(236)
- News (114)
- Research (105)
- Multimedia (3)
- Faculty Publications (20)
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
services, Four Seasons Hotels & Resorts, J. W. Marriott, Nordstrom, Publix supermarkets, Quicken Loans, Southwest Airlines, Starbucks, USAA insurance, Wegmans, Whole Foods Markets, among others. These... View Details
- 29 Apr 2020
- Book
The Key to Powerful Social Change: Small Villages
Who will solve the great problems facing humanity, a list of critical issues that only begins with the current pandemic? In the interview below, Rosabeth Moss Kanter discusses her recent book, Think Outside the Building, and her view that solutions are most likely to... View Details
Keywords: by Dina Gerdeman
- 04 Apr 2019
- Cold Call Podcast
Can Mark Zuckerberg Rebuild Trust in Facebook?
Brian Kenny: Here's a hypothetical for you. Imagine you're sitting at your favorite coffee shop when a teenager pulls up a chair and asks you to share a bunch of personal information. He wants to know your birthday, what kind of food you... View Details
- 13 Sep 2019
- News
Hollywood Ending
also call it an audaciously big bet on an unproven format in an ever-crowded market of streaming content. With an April 6, 2020, launch, Whitman and Katzenberg have 20 months and $1 billion to build the whole thing from scratch—from a... View Details
- 16 Oct 2013
- Op-Ed
Response to Readers: Combating Climate Change with Nuclear Power and Fracking
venture-backed fusion reactor program today, Tri-Alpha Energy, of Rancho Santa Margarita, California. There is a whole crop of privately financed "new" Gen IV nuclear power technologies—like those at Martingale or Transatomic or... View Details
- 01 Oct 1996
- News
Lasting Impressions
attitude, and I think it was directly attributable to the presence of minorities and women in the class. They were really pioneers, and I think they made the whole school a more human place." One of those "pioneers," Eve Benton, currently... View Details
Keywords: Deborah E. Blagg
- 01 Mar 2010
- News
Eric Schiffer
try some Arizona Iced Tea: “Well, it looks safe. I’ll buy it.” Then they buy some bananas. Pretty soon, they’re open to trying everything. Our sales are about 50 percent food and beverage, with perishables making up close to 20 percent of... View Details
- 01 Mar 2009
- News
Damon Silvers
congressional bailout than Wall Street? No. The reason Congress voted in October to allot $700 billion for financial institutions was the risk that multiple bankruptcies would place the economy in jeopardy. Let’s apply that reasoning to the automakers. They are at the... View Details
- 03 Jul 2024
- News
Surviving the Iditarod
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Sunny Stroeer: Many folks have heard of the Iditarod Sled Dog race, which is the last great race on earth where mushers compete to cover the distance from Anchorage to Nome as quickly as possible. The... View Details
- 01 Jun 2019
- News
City on a Hill
school that would address the many problems afflicting the region—including lack of education, alcohol abuse, and moral decay. Pine Mountain owes its name to the late 19th-century settlement movement to improve the lives of poor, urban Americans; the movement would go... View Details
- 01 Sep 2016
- News
Code name: Miesiąc
massacre. Between December 14 and December 19, 1970, soldiers quelling protests in northern Poland had killed 42 people who had been demonstrating against the government’s decision to increase food prices. Maj, long-haired and lanky at... View Details
- 19 May 2022
- News
Leading to Salvation
arrangements for two of them to be kept at Estes, because they only want one in the building. With African Americans, they want music that they’re familiar with. People will have food brought in, they will deliver View Details
- 01 Jun 2009
- News
Dispatches from the Global Classroom
individual volunteers for a two- or three-year term to keep the whole community functioning smoothly. We also learn that the Zapotec sense of time comes from the sun, not a watch. It’s a difficult adjustment to make from our overscheduled... View Details
- 24 Jun 2014
- First Look
First Look: June 24
terms shape the impact of economic shocks on trade. Analysis of transaction-level data from a U.S.-based exporter of frozen and refrigerated food products, primarily poultry, reveals broad patterns about the use of alternative financing... View Details
Keywords: Sean Silverthorne
- 15 Dec 2015
- News
The Year in Ideas 2015
it resists bruising. For consumers, that means increased convenience—potatoes can be prepped in advance—and reduced food waste. The White Russet marketing campaign is unique, too. When the company introduced the potatoes into supermarkets... View Details
- Web
Past Issues - Alumni
draws on more than 40 years of teaching and managing to connect the classroom, the boardroom, and lessons in leadership Green Light How an unlikely farmer is plotting the future of food Complete Table of Contents December 2019 John... View Details
- 04 Jun 2007
- Research & Ideas
Is Health Care Making You Better—or Dead?
mother gave me a copy of The Jungle by Upton Sinclair. I was very struck by that book. I find the writing, in retrospect, really wretched, but the kind of passion that said, "Here is an awful system," was pivotal in getting food... View Details
- 12 Oct 1999
- Research & Ideas
Spirit at Work: The Search for Deeper Meaning in the Workplace
into the workplace means creating a place where it's all right for people to bring their whole selves, with all their talents and complex emotions; where there's enough safety so that people can speak the truth openly at meetings, rather... View Details
Keywords: by Marguerite Rigoglioso
- 21 Jun 2010
- Research & Ideas
Strategy and Execution for Emerging Markets
Jamshedpur. Metro Cash & Carry's primary business filled voids in the food supply chains in emerging markets, reducing waste and bringing more transactions into the tax net, although this argument could not overcome entrenched... View Details
Keywords: by Martha Lagace
- 30 Jun 2020
- Book
Capitalism Is More at Risk Than Ever
The book Capitalism at Risk first appeared in 2011. The problems it identified with social inequality, global trade strife, and environmental degradation have only accelerated by 2020. The new edition of Capitalism at Risk, subtitled How Business Can Lead, is expanded... View Details
Keywords: by Martha Lagace