Voice - Publications - Faculty & Research

25 May 2011
HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

QT has resource groups where employees regularly get together and discuss problems and improvement opportunities. Many of these opportunities end up being implemented across the chain. "It's amazing how clearly the employees' voices... View Details

Keywords: by Julia Hanna; Retail

25 Mar 2015
HBS Case

Tate’s Digital Makeover Transforms the Traditional Museum

mission is built on the idea of curating artwork in a way that leads visitors through an intentional, physical experience. "Web 2.0 is scary to some museums, and some companies in general, because it involves giving audiences a voice... View Details

Keywords: by Michael Blanding; Education

21 Aug 2019
Research & Ideas

What Machine Learning Teaches Us about CEO Leadership Style

such as the mobile phone and Internet of Things explosions across many fast-growing Asian economies. Beyond academic questions, business analysts could use these machine-learning techniques, which the researchers say are relatively simple and easy-to-use, to analyze... View Details

Keywords: by Michael Blanding

10 May 2010
Research & Ideas

What Top Scholars Say About Leadership

they are studying, documenting their voices and their visions—their authority, knowledge and wisdom. The drawing of the portrait is placed in social and cultural context and shaped through dialogue between the portraitist and the subject,... View Details

Keywords: by Martha Lagace; Education

13 Feb 2006
Research & Ideas

When Gender Changes the Negotiation

get the job done well. You and your organization will be better off in the long run. When negotiating her own salary, Park failed to do this basic investigative work. Her subordinates, by contrast, compared their salaries with company and industry standards, and View Details

Keywords: by Dina W. Pradel, Hannah Riley Bowles & Kathleen L. McGinn

16 May 2005
Research & Ideas

Nonprofit Networking: The New Way to Grow

organization with a unified agenda and creating a single voice on certain issues where it was critical. But organizations still had their own brands, did their own fundraising, and were run independently. "The network approach let... View Details

Keywords: by Martha Lagace

25 Jun 2007
Research & Ideas

HBS Cases: Beauty Entrepreneur Madam Walker

to include social and political goals. Since her early days, the case details, "Walker had been active in political, social, and charitable organizations. As a young, single mother, she had been the beneficiary of their aid. As Walker grew older, she lent her... View Details

Keywords: by Martha Lagace; Beauty & Cosmetics

01 Jun 2007
What Do You Think?

How Should Pay Be Linked to Performance?

required." Whether this is the case or not, several voiced the need to link pay to both financial and non-financial performance measures. As Ellis Baxter put it, " sanity is paying for what you want to have done ." Karla... View Details

Keywords: by Jim Heskett

04 Feb 2014
What Do You Think?

Has Listening Become a Lost Art?

recorded voice thanked me for cooperating and assured me that the poll would take only two minutes. The first question was, "On a scale of 1 (low) and 5 (high) how would you rate your overall experience?" I pressed the "1" on my phone.... View Details

Keywords: by James Heskett

23 Oct 2013
Research & Ideas

Overcoming Nervous Nelly

others said, "I am anxious" or "I am calm." That simple reframing device dramatically changed the outcome of their performances. Measured by voice recognition software that rated pitch, volume, and rhythm, the "I... View Details

Keywords: by Michael Blanding

10 Mar 2021
Research & Ideas

Key to Doing Your Best at Work? Be Yourself

used it in the course title is to say it requires courage. But that doesn’t mean that we shouldn’t be respectful of other people’s views. And we should bring our ideas forward in a way that they are part of the conversation, but not necessarily stated as ours is the... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

03 Oct 2007
Research & Ideas

Dealing with the ‘Irrational’ Negotiator

were in dire need of such assistance. There was much support among politicians and activists for this initiative. Not surprisingly, however, there were also certain special-interest groups that opposed this legislation. Here's what was surprising: One of the groups... View Details

Keywords: by Deepak Malhotra & Max H. Bazerman

03 Jan 2011
Research & Ideas

Most Popular Articles of 2010

goods can activate the concept of self-interest and affect subsequent cognition. Managerial Practices That Promote Voice and Taking Charge among Frontline Workers How can front-line workers be encouraged to speak up when they know how to... View Details

Keywords: by Staff

06 Oct 2010
Research & Ideas

John Kotter: Four Ways to Kill a Good Idea

tipped not only toward opposing a proposal, but also toward using attack tactics that tip still more people. Anxiety then builds like an infection. People use fear-mongering strategies with voices that are beastly or, more often, ones... View Details

Keywords: by John Kotter & Lorne A. Whitehead

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

their work fits into the organization’s larger mission—and to their personal missions." Korn Ferry’s leadership guide notes that giving employees a voice is “good for the organization” because “leaders don’t need to have all the answers.... View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

laid-off employees? Maintain employee engagement in the midst of a challenging work environment. One way to boost engagement: Utilize two-way communication tools such as virtual forums to allow employees to voice their concerns. While we... View Details

Keywords: by Boris Groysberg and Sarah Abbott

20 Oct 2010
Op-Ed

Export Competitiveness: Reversing the Logic

voiced about the term competitiveness more broadly already more than 15 years ago (Krugman, 1994). As an alternative, the note outlines a growth approach in which exports are a diagnostic instrument and the associated policies focused on... View Details

Keywords: by Christian Ketels

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

Barton." "Jim, we've got to reduce our legal exposure here." Wells's voice was an octave higher than usual. "What do you mean, Graham?" "We have to take dramatic action, signal that we've done everything we... View Details