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Show Results For
- All HBS Web
(352)
- News (65)
- Research (246)
- Events (3)
- Multimedia (7)
- Faculty Publications (131)
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- 03 Jun 2015
- What Do You Think?
Is the Time Right for Self-Management?
hours. When the meal-time rush hit, each associate moved to a job at which he or she was most accomplished-something they called "Aces in Your Places." Within minutes productivity rose 60 percent to accommodate the rush. Sales targets were met at self-managed... View Details
- 17 Feb 2010
- First Look
First Look: Feb. 17
case. Star Power: Colleague Quality and Turnover Authors:Boris Groysberg and Linda Eling-Lee Publication:Industrial and Corporate Change (forthcoming) An abstract in unavailable at this time. What It Takes to Make 'Star' Hires Pay Off... View Details
Keywords: Martha Lagace
- 19 Jan 2022
- In Practice
7 Trends to Watch in 2022
also be necessary. Many companies assume that 50 percent, 100 percent, even 200 percent annual turnover in workers is “normal.” As a result, they fail to invest in programs such as upskilling that will dramatically improve their retention... View Details
Keywords: by HBS News
- 10 Jul 2000
- Research & Ideas
The State of the Markets
of old firms, and the creation of new and appealing jobs. "The larger and more liquid an equity market is," Seifert emphasized, "measured in terms of its turnover ratio [that is, the average number of times a share changes... View Details
Keywords: by James E. Aisner
- 04 Nov 2002
- What Do You Think?
What’s Best for the Corporate Brain?
organizations, like Southwest Airlines, seek to minimize employee turnover and go to great lengths to avoid downsizing, concentrating instead on very careful hiring and training. Others, like GE, in addition to providing an array of... View Details
Keywords: by James Heskett
- 23 Jan 2020
- Research & Ideas
Businesses Need a 'Catalyst' to Make CSR Practices Stick
Many companies follow a tried-and-true approach to pursuing corporate social responsibility practices. They set aside a certain amount per year to fund a CSR office, which then tries to help clean up the environment or improve the quality of life of people in the areas... View Details
Keywords: by Michael Blanding
- 27 Feb 2020
- Sharpening Your Skills
How Following Best Business Practices Can Improve Health Care
Either Heal Health Care?A public insurance option could use its scale to hold prices down, but only if the approach avoids the financing gimmicks that are undermining Medicare. Research Papers Cohort Turnover and Operational Performance:... View Details
- 19 Nov 2013
- First Look
First Look: November 19
the PC market was becoming less lucrative due to overseas competition, longer turnover rates on PCs, and the rise of tablets and smartphones. Michael Dell hoped to respond by shifting the company from its core to a "new Dell"... View Details
Keywords: Sean Silverthorne
- 28 May 2013
- Research & Ideas
Can LEGO Snap Together a Future in Asia?
stock turnovers that drive LEGO's business model. Senior distribution manager Asger Juncher Métais said the group should assume that all retailers want quick lead times and fast stock turnover, capabilities where LEGO is strong. The... View Details
- 21 Nov 2016
- Research & Ideas
It Matters That Your CEO Doesn't Know Much About Sales
links you are always going to be fighting the last war.” As with many facets of business, establishing those links comes down to hiring the right people. Across industries, the average annual turnover in sales is 25–30 percent. “This... View Details
Keywords: by Michael Blanding
- 17 Nov 2015
- First Look
November 17, 2015
Case 615-044 Trouble at Tessei In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee View Details
Keywords: Sean Silverthorne
- 27 Jan 2003
- Research & Ideas
New Cluster Mapping Project Helps Companies Locate Facilities
(www.icic.org), has shown that inner cities have advantages in terms of proximity to transportation infrastructure, unmet market needs, lower employee turnover and much more. Have you seen a growing awareness of the potential of urban... View Details
Keywords: by Sean Silverthorne
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
sees 65 percent turnover, Turkasset became choosy about its employees, hiring less than one in 100 applicants. Once hired, it paid them higher salaries and performed more in-depth training. The investment paid off, dropping the turnover... View Details
- 08 Jun 2009
- Research & Ideas
The Return of the Salesman
A: I think good salespeople are able to read faces and size up prospects well. They are able to empathize with their customers and to see their point of view. They also have to be able to handle rejection well. I recall that the turnover... View Details
- 10 Jan 2005
- Research & Ideas
Professors Introduce Valuation Software
key performance variables (sales growth, profit margins, working capital turnover and long-term asset turnover) as well as financial leverage and cost of capital. Users can judge whether their forecasts are reasonable by comparing them... View Details
Keywords: by Sean Silverthorne
- 08 Dec 2008
- Research & Ideas
Thinking Twice About Supply-Chain Layoffs
high levels of turnover and absenteeism, store managers never really know exactly how much labor they'll have." Ton has more on her mind than operational excellence. She has interviewed dozens of retail workers and store managers and... View Details
- 18 Jul 2024
- Research & Ideas
New Hires Lose Psychological Safety After Year One. How to Fix It.
knowing the high-stakes industry suffers from significant levels of turnover and spends an inordinate amount of time and money onboarding new staff. In fact, one industry source estimated nurse turnover at... View Details
- 25 Apr 2012
- What Do You Think?
How Will the “Age of Big Data” Affect Management?
of perfect information." Among the suggestions for managers were these: Help "data analyzers consume and translate the data" (Scott Kemme, who also suggested an alternative title for the column, which I instead used above), Know "what not to look at." (Phillip Clark)... View Details
Keywords: Re: James L. Heskett
- 16 Feb 2016
- First Look
February 16, 2016
less likely to be aligned with company goals. However, the plan was associated with lower sales and gross profits and higher incidence of bad audits, absenteeism, and turnover in some situations where employees could have perceived the... View Details
Keywords: Sean Silverthorne
- 31 Jan 2017
- First Look
First Look at New Research: January 31, 2017
profitability, small size, safety, and total volatility—also perform well during good times. Stocks with characteristics signifying high liquidity, such as high turnover and low bid-ask spreads, perform well during bad times but otherwise... View Details
Keywords: Carmen Nobel