Turnover - Publications - Faculty & Research

08 Sep 2014
Research & Ideas

The Strategic Way To Hire a Sales Team

has been consistent for years: involuntary turnover in sales organizations has remained at 13 percent, since peaking at 14.6 percent in 2009, and total turnover (involuntary and voluntary—i.e., retirements,... View Details

Keywords: by Carmen Nobel

28 Mar 2024
News

Rooms with a View

creating a talent pipeline and reducing turnover by as much as 40 percent. Rating an employee’s individual performance is a complicated question, Mirza explains, because of the variables inherent in the hospitality industry. A manager who... View Details

Keywords: April White; photos by Christina Gandolfo; Hospitality

29 Mar 2022
Book

5 Qualities That Help Companies Thrive for Decades—Even Centuries

This function of keeping and nurturing values can be more difficult in public companies, where turnover of top leaders is relatively frequent. “Philosophically-wise, families are the key agent for passing on these value sets from one... View Details

Keywords: by Sean Silverthorne

Web

Health Care - Faculty & Research

record rates. We find that bankruptcies increase healthcare staff turnover, worsen care, and harm patients. Using a difference-in-differences design, we estimate that a bankruptcy filing immediately increases staff turnover and worsens... View Details

09 May 2017
What Do You Think?

Should Management Be Primarily Responsible to Shareholders?

Summing Up How Do We Encourage CEOs to Manage for Sustainability? Important forces encourage short-term perspectives among managers as well as investors today. These include governance biases, tax policies, faster turnover among leaders,... View Details

Keywords: by James Heskett

08 Feb 2022
Research & Ideas

Silos That Work: How the Pandemic Changed the Way We Collaborate

organizations. The authors saw an increase in turnover within communities, meaning silos were less stable after employees began working more regularly from home. “The observed changes suggest that serendipitous, in-person interactions... View Details

Keywords: by Jay Fitzgerald

Web

Faculty & Researchers - Managing the Future of Work

organizational practices varies across organizations within and across countries, and how this affects productivity at the micro and macro level. Research Communication within Firms: Evidence from CEO Turnovers , Management Science... View Details

01 Oct 2021
Research & Ideas

Dying to Lead: How Reaching the Top Can Kill You Sooner

lifestyle, education, work environments, low employment turnover rates, and access to health care, I find higher-ranked employees at GE were more susceptible to a shorter lifespan,” Nicholas concludes in the paper. Job stress may vary by... View Details

Keywords: by Jay Fitzgerald

25 May 2011
HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

includes the line "to provide an opportunity for employees to grow and succeed." When so many workers view the company as their career-long home, what happens when the chain runs out of available manager-level positions? The case notes that full-time employee... View Details

Keywords: by Julia Hanna; Retail

01 Apr 2013
Research & Ideas

First Minutes are Critical in New-Employee Orientation

company. "Considering we just changed one hour on the first day of orientation, the results were amazing," Gino says. The turnover rate in the control group was 47.2 percent higher than that of the individual identity group, and 16.2... View Details

Keywords: by Carmen Nobel; Web Services; Service; Telecommunications

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

what he calls the negative outliers. The estimated cost—based on turnover triggered by the toxic worker and the cost associated with new hires and training—is likely on the low end, Minor says, because it doesn’t take into account... View Details

Keywords: by Roberta Holland

05 Feb 2018
What Do You Think?

Should Companies Disclose Employee Compensation?

experience, autonomy. These are naturally definers of where an individual should be placed within a salary range. Those differences should be easily explained and verifiable upon request." Dan S. pointed out that disclosing pay ranges "can improve morale,... View Details

Keywords: by James Heskett; Financial Services

15 Jun 2021
News

Keeping Hourly Workers Focused on the Stock, Not the Clock

a partner and co-head of private equity in the Americas for KKR. “It also happens to be good business. If you share ownership, you make people feel like they are truly cared for. Employee turnover goes down, absenteeism goes down,... View Details

Keywords: April White; Management of Companies and Enterprises; Management

03 May 2022
Research & Ideas

Desperate for Talent? Consider Advancing Your Own Employees First

Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details

Keywords: by Rachel Layne

Web

Research - Behavioral Finance & Financial Stability

U.S. checks appear to have increased retail buying and share prices of retail-dominated portfolios. The Hong Kong payments increased overall market turnover and share prices in Hong Kong and mainland Chinese markets, especially in... View Details

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

careers at the Harvard Business School, we discovered that the turnover of CIOs ran at around 30 to 40 percent per year. As a result of our research, we described the driving cause as the rapid change of IT through the operation of... View Details

Keywords: by Martha Lagace

25 Sep 2019
Research & Ideas

The Economic Cost of Physician Burnout

the dollar losses were related to physician turnover and reduced clinical hours. The research adds to previous work showing how physician stress generates negative clinical and organizational outcomes. No studies have previously been... View Details

Keywords: by Michael Blanding; Health

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

organizational forgetfulness. Organizations have to plan for turnover and teach new members the organization’s norms and practices—and how they apply during a crisis. Organizational forgetting doesn’t only occur because organizations... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

21 Feb 2023
Research & Ideas

What's Missing from the Racial Equity Dialogue?

conversation: through employment and procurement. Let’s take employment first. Formerly incarcerated people—as returning citizens—have unique experiences they can bring to organizations. Studies also show that they have lower turnover and... View Details

Keywords: by Danielle Kost

18 Dec 2017
Op-Ed

Why Employers Must Stop Requiring College Degrees For Middle-Skill Jobs

Credit: Pixsooz American companies have a problem. Over the past decade, they have begun to demand a bachelor’s degree in hiring workers for jobs that traditionally haven’t required one. This uptick in credentialing, or “degree inflation,” rested on the belief that... View Details

Keywords: by Joseph Fuller

Publications