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- All HBS Web (828)
- Faculty Publications (72)
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- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
competing in current or new markets (i.e., new customers and/or new geographies). [div class=infogram-embed data-id=_/ugHI2ETiABnZVxAuNYu9][/div] First Quadrant: Firms stay in the status quo or pre-COVID situation. As discussed earlier, View Details
- 10 Apr 2012
- First Look
First Look: April 10
revealing but also because it came at a time of intense personal reflection: Christensen had just overcome the same type of cancer that had taken his father's life. As Christensen struggled with the disease, the question "How do you... View Details
Keywords: Carmen Nobel
- 27 Sep 2021
- Research & Ideas
Managers, Your Employees Don’t Want to Be Facebook ‘Friends’
factors—gender, rank, and openness—played into people’s decisions about which colleagues they preferred to see online. In a final study, participants were asked to recall whether they connected with former and current colleagues in real... View Details
Keywords: by Rachel Kim Raczka
- 12 Jan 2010
- First Look
First Look: Jan. 12
feature advertisements, and aisle displays) at the fiscal quarter end when they have greater incentive to boost earnings. Our results confirm managers' stated willingness to sacrifice long-term value in order to smooth earnings (Graham, Harvey, and Rajgopal, 2005) and... View Details
Keywords: Martha Lagace
- 14 Oct 2021
- In Practice
Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return
widespread and the timing and nature of the end of the virus as we know it so uncertain that it is impossible to know what the parameters of such an end state. Business leaders should, instead, think in terms of a “next normal.” Their... View Details
Keywords: by Kristen Senz
- 14 Aug 2006
- HBS Case
On Managing with Bobby Knight and “Coach K”
practices as can be imagined—Snook asks students to confront their basic assumptions about human nature, motivation, and preferred styles of leading. Bobby Knight, also known as "The General," is the head coach at Texas Tech... View Details
- 01 Oct 2001
- Research & Ideas
How To Make Restructuring Work for Your Company
break up the airline and lay off thousands of employees if a consensual agreement could not be reached. Management made the threat real by developing an actual restructuring plan, containing detailed financial projections and valuations. Moreover, United's CEO at the... View Details
Keywords: by Stuart C. Gilson
- 06 Mar 2006
- Research & Ideas
Four Strategies for Making Concessions
on an unsurprising outcome. In this case, a deal at 2.5 percent, the midpoint of the two parties' opening positions, seemed likely to be agreeable to both sides. This time things would be different, he resolved. He would save everyone... View Details
Keywords: by Deepak Malhotra
- 28 Feb 2018
- Sharpening Your Skills
Master the Team Meeting
have guests come at the start or end so as not to disrupt the meeting. My personal preference is guests at the start. Then we get into our regular routine. Most important, don’t set it and forget it. If you do change things up, be clear... View Details
Keywords: by Julia Austin
- 09 Feb 2015
- Research & Ideas
Professional Networking Makes People Feel Dirty
there is a deliberate attempt to create a link with another person, which is a very proactive behavior," Gino says. "But other times you and another person just happen to be at the same event, and you end up talking to each other and... View Details
Keywords: by Carmen Nobel
- 12 Mar 2006
- Research & Ideas
New Research Explores Multi-Sided Markets
dating clubs, game consoles, and so on. So the idea is to subsidize one side in order to attract it more or less irrespectively of the other side and then turn to the second side and charge it positive prices. Of course, depending on the market, the View Details
- 13 Jan 2009
- First Look
First Look: January 13, 2009
most productive sites prefer to pay CPC, while advertisers with lower quality sites prefer to pay CPA—a result that may be viewed as counterintuitive since low quality sites cannot proudly tout their... View Details
Keywords: Martha Lagace
- 07 May 2020
- Research & Ideas
The One Good Thing Caused by COVID-19: Innovation
Business School) How to Make Furloughs More Humane (Harvard Business Review) Coaching Your Team Through Uncertain Times (Harvard Business Review) Read COVID-19 coverage from Working Knowledge If risk of contagion persists substantially... View Details
Keywords: by Hong Luo and Alberto Galasso
- 09 Jun 2021
- Research & Ideas
How Tennis, Golf, and White Anxiety Block Racial Integration
going to change the world,” he says. “It’s about how people can make real changes to structures.” White people prefer to spend time with Whites The US is becoming more racially diverse, with some studies... View Details
Keywords: by Jay Fitzgerald
- 30 May 2023
- Research & Ideas
Can AI Predict Whether Shoppers Would Pick Crest or Colgate?
Companies have long poured time and money into surveying customers. Now, with new research showing artificial intelligence provides plenty of rich data about shopper preferences, could customer surveys become obsolete? Companies turn to... View Details
Keywords: by Kristen Senz
- 09 Jul 2007
- Research & Ideas
Five Steps to Better Family Negotiations
negotiate only considering the interests of those at the bargaining table when those who are not at the table will be affected by what is negotiated and can assert their rights or power in the future. A typical strength of family negotiations is that family members... View Details
Keywords: by John A. Davis and Deepak Malhotra
- 03 Mar 2003
- Research & Ideas
Top Ten Legal Mistakes Made by Entrepreneurs
that establishes an implicit value for the shares—also helps prevent potential tax problems for "cheap stock." Incorporating too late, and issuing inexpensive stock to the founders at the same time that much more expensive stock... View Details
Keywords: by Staff
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
mobilized to accomplish. Reassess available resources. The relaunch is a time to reexamine information, budgetary resources, and networks that will help the team advance its goals. Understand members’ constraints. A relaunch is an ideal... View Details
Keywords: by Sean Silverthorne
- 16 Jul 2007
- Research & Ideas
Understanding the ‘Want’ vs. ’Should’ Decision
with Milkman and Rogers, they discuss their working paper "I'll Have the Ice Cream Soon and the Vegetables Later: Decreasing Impatience over Time in Online Grocery Orders," which looks at our tendency as consumers to choose... View Details
- 31 Jan 2023
- Op-Ed
Can Insurance Technology Solve the Uninsured Driver Problem?
insurance at a time and only pay for coverage on the days they actually drive. The high cost of the uninsured While 13 percent of drivers nationwide are uninsured, the problem is even worse in some states like California (17 percent),... View Details