Filter Results:
(237)
Show Results For
- All HBS Web
(237)
- People (2)
- News (48)
- Research (168)
- Events (1)
- Multimedia (1)
- Faculty Publications (48)
Show Results For
- All HBS Web
(237)
- People (2)
- News (48)
- Research (168)
- Events (1)
- Multimedia (1)
- Faculty Publications (48)
- 27 Jul 2011
- Research & Ideas
Customer Loyalty Programs That Work
Loyalty In Retail Self-service retail, which started with customers selecting their own merchandise in the 1930s and evolved to modern conveniences including self-checkout lanes, has saved businesses labor costs and customers time. But... View Details
- 17 Apr 2007
- First Look
First Look: April 17, 2007
system with periodic review, constant leadtimes, infinite supply, full backlogging, linear holding and penalty costs and no ordering costs. Forecasting ARIMA time series requires tracking forecast errors (interpolations) and using these... View Details
Keywords: Martha Lagace
- 13 Jul 2010
- First Look
First Look: July 13
foreign market share therefore increased five-fold between 1997 and 2007. We construct and analyze a panel of Mexican bank financial data covering this period and find no evidence that foreign entry increases the availability of credit. We also find that View Details
Keywords: Martha Lagace
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
surprising that many retailers have adopted loyalty programs as a convenient mechanism of meaningful differentiation. Ultimately, loyalty programs should offer incentives for shoppers to reduce their store switching by offering them... View Details
- 24 Jul 2019
- Lessons from the Classroom
Can These Business Students Motivate Londoners to Do the Right Thing?
For years, the United Kingdom sent out letters to delinquent taxpayers urging them to pay their overdue tax bills. The letters cost the government tens of millions of pounds per year, but, unfortunately, most citizens ignored these pleas... View Details
Keywords: by Dina Gerdeman
- 19 Jul 2010
- Research & Ideas
How Mercadona Fixes Retail’s ’Last 10 Yards’ Problem
the workers—something that can be taken away if things get rough. It's part of what's making the company profitable. Too often, retail managers keep their employees dangling and switch their schedules around on short notice because they... View Details
- 13 Sep 2019
- News
Hollywood Ending
the dark of evening. “I got a package here; just need a signature,” he says, straining for a look inside the house. Whitman tilts her phone 90 degrees, switching from landscape to portrait mode, which triggers a shift in perspective: Now... View Details
- 01 Mar 2010
- News
Sole Mates
disgusted by corruption. They worry about school fees, the price of rice, the cost of fuel, and the crime rate. For me personally, Liberia is an enjoyable place. Health care is a little scary: The X-ray machine at the major hospital... View Details
- 14 Oct 2013
- Research & Ideas
Blockbuster! Why Star Power Works
in general is too risky a strategy, and entertainment businesses should vigorously try to save costs in an effort to increase profits. But in my research I have found that betting heavily on the most likely blockbusters and spending... View Details
- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- 24 Apr 2012
- First Look
First Look: April 24
minds of those responsible for governance. When a business is profitable and paying healthy dividends to its stockholders, fraudulent activities and accounting irregularities can go unnoticed. However, when revenue and cash flow decline, internal View Details
Keywords: Carmen Nobel
- 01 Oct 2013
- First Look
First Look: October 1
new debt, we interpret firm's switching from loans to bonds as a contraction in bank credit supply. We find strong evidence of substitution from loans to bonds at times characterized by tight lending standards, high levels of... View Details
Keywords: Sean Silverthorne
- 13 Jan 2021
- News
Silicon Valley’s “Detroit Moment”
time, and expensive because it used diesel, which costs a whole lot and was hard for him to get. Morrell: A visiting dignitary flipped a switch to turn on the local grid. Poindexter: So we get to the chief's... View Details
- 18 May 2010
- First Look
First Look: May 18
interviews at the January Allied Social Science Associations (ASSA) meetings. Second, the AEA now invites candidates who are still on the market, and employers whose positions are still vacant, to participate in a web-based "scramble" to reduce search View Details
Keywords: Martha Lagace
- 29 Apr 2014
- First Look
First Look: April 29
http://ssrn.com/abstract=1934217 Elevating Repositioning Costs: Strategy Dynamics and Competitive Interactions in Grand Strategy By: Menon, Anoop R., and Dennis A. Yao Abstract—This paper proposes an approach for modeling strategic interactions that incorporates the... View Details
Keywords: Sean Silverthorne
- 20 Apr 2016
- Research & Ideas
When CEOs Become Activists
that is, consumers find switching to a competing product a complicated, time-consuming chore. Hoping to spark more research Toffel acknowledges the need for follow-up research to gain a more comprehensive picture of the value of CEO... View Details
- 06 May 2014
- First Look
First Look: May 6
economy" industries. They can, but do not necessarily, lead to market tipping, unless they outweigh customers' benefits from differentiation and are accompanied by high switching and multi-homing costs. Network effects create the... View Details
Keywords: Sean Silverthorne
- 01 Mar 2012
- News
Putting Ghosts to Rest
machetes and constant fear, where friends and neighbors somehow switched off their humanity for four months. The hotel where I stayed—the Serena, Kigali’s main business hotel—was called the Hotel des Diplomates during this awful... View Details
- 23 Dec 2008
- First Look
First Look: December 23, 2008
etc.) to implement the new strategy. Purchase the case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=109015 BMW's Project Switch (B): Importers vs. National Sales Companies Harvard Business School... View Details
Keywords: Martha Lagace
- 20 May 2014
- First Look
First Look: May 20
driven by patents filed by distant collaborators rather than non-collaborative patents or patents by non-distant collaborators, suggesting low cost long-distance digital communication as a potential mechanism. Download working paper:... View Details
Keywords: Sean Silverthorne