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  • 14 Nov 2017
  • First Look

New Research and Ideas: November 14, 2017

Bussgang, Jeffrey Abstract—Relative to established organizations, start-ups can be hard to figure out. What are the jobs to be done? The best entry points? How can you tell whether a company has potential for success and is the right fit... View Details
Keywords: Carmen Nobel

    Brian J. Hall

    Brian J. Hall is the Albert H. Gordon Professor of Business Administration at Harvard Business School. He served as the Unit Head for the Negotiation, Organizations and Markets (NOM) Unit for 14 years. Previously, he was an assistant professor of economics in the... View Details

    Keywords: accounting industry; consulting; consumer products; executive search; financial services; high technology; investment banking industry; management consulting; private equity (LBO funds); restaurant; sports; venture capital industry
    • October 2004 (Revised September 2005)
    • Case

    Sonoco Products Company (A): Building a World-Class HR Organization

    By: David A. Thomas, Boris Groysberg and Cate Reavis
    Describes the steps the vice-president of human resources takes in revamping an HR function that was noncooperative and, at times, competitive and introducing the company to the notion of HR as a strategic business partner. Explores changes made to the company's... View Details
    Keywords: Human Resources; Compensation and Benefits; Management Succession; Measurement and Metrics; Organizational Change and Adaptation; Performance; Partners and Partnerships; Business Strategy
    Related
    • Program

    Managing Turbulence

    all-out war for scarce talent. How do the best business leaders manage through these disruptions? What strategies have proven successful in unstable environments with few certainties? How do leaders continue to grow when faced with... View Details
    • January – February 2011
    • Article

    How to Design a Winning Business Model

    By: Ramon Casadesus-Masanell and Joan E. Ricart
    Most executives believe that competing through business models is critical for success, but few have come to grips with how best to do so. One common mistake is enterprises' unwavering focus on creating innovative models and evaluating their efficacy in standalone... View Details
    Keywords: Business Model; Design; Strength and Weakness; Competitive Strategy; Competitive Advantage
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    • 24 Jan 2017
    • First Look

    First Look at New Research: January 24, 2017

    including aging populations and medical technology. But an underlying and misunderstood source of health care’s escalating costs has been the inability of health care provider organizations (such as large academic medical centers) to properly View Details
    Keywords: Sean Silverthorne
    • 05 Jan 2009
    • Research & Ideas

    Most Popular Articles and Working Papers 2008

    are not entirely mysterious. In fact, marketers of successful brands regularly draw on a rich assortment of insights excavated from research into basic frames or orientations we have toward the world around us, according to HBS professor... View Details
    Keywords: by Staff
    • 14 Nov 2023
    • Research & Ideas

    The Network Effect: Why Companies Should Care About Employees’ LinkedIn Connections

    the value they produce. The researchers correlated the network data to measures of success in innovation, such as investments in research and development and the number of awarded patents and their impact.... View Details
    Keywords: by Ben Rand
    • 11 Oct 2006
    • Research & Ideas

    U.S. Tops Business Competitiveness Index 2006

    overall competitiveness, the report identifies national competitive strengths and weaknesses, highlights global economic trends, and signals the ingredients of successful economic development. The Index is part of the research... View Details
    Keywords: by Sean Silverthorne
    • February 2011 (Revised December 2012)
    • Case

    The Ford Fiesta

    By: John Deighton and Leora Kornfeld
    Executives at Ford wondered if social media could be the marketing solution for the launch of the youth-oriented 2010 Fiesta. But with social media came a ceding of control. Some at the company believed that if Ford was going to move beyond its conservative brand image... View Details
    Keywords: Advertising Campaigns; Digital Marketing; Leadership; Goals and Objectives; Brands and Branding; Marketing Strategy; Product Launch; Market Entry and Exit; Standards; Auto Industry
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    • 2018
    • Working Paper

    Detecting Anomalies: The Relevance and Power of Standard Asset Pricing Tests

    By: Malcolm Baker, Patrick Luo and Ryan Taliaferro
    The two standard approaches for identifying capital market anomalies are cross-sectional coefficient tests, in the spirit of Fama and MacBeth (1973), and time-series intercept tests, in the spirit of Jensen (1968). A new signal can pass the first test, which we label a... View Details
    Keywords: Investment Management; Anomalies; Portfolio Construction; Transaction Costs; Investment; Management; Asset Pricing; Market Transactions; Cost
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    • November 2015 (Revised February 2016)
    • Supplement

    Allianz Turkey: Focus on the Customer (B)

    By: W. Earl Sasser and Gamze Yucaoglu
    At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
    Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
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    • Web

    CSV Explained - Institute For Strategy And Competitiveness

    affordable housing and financial security, and other key measures of societal wellbeing. Only business can create economic prosperity by meeting needs and making a profit, creating infinitely scalable and self-sustaining solutions . Key... View Details
    • 16 Feb 2024
    • Research & Ideas

    Is Your Workplace Biased Against Introverts?

    they show passion through higher quality of work and in conveying positive emotions, and less frequently through body language and voice, immersion, social interactions, and quantity of work. The results of the study indicate that introverts are at a View Details
    Keywords: by Ben Rand
    • November 2015 (Revised February 2016)
    • Case

    Allianz Turkey: Focus on the Customer (A)

    By: W. Earl Sasser and Gamze Yucaoglu
    At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
    Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
    Related
    • 02 Apr 2024
    • What Do You Think?

    What's Enough to Make Us Happy?

    The result is measured in terms of outcomes that may be more or less than we expected, just as customer satisfaction is measured in terms of whether our expectations were met or exceeded. But how many of us... View Details
    Keywords: by James Heskett
    • 03 Oct 2022
    • Research & Ideas

    Why a Failed Startup Might Be Good for Your Career After All

    Measuring success from 5 million resumes The researchers focused on entrepreneurs backed by venture capitalists, but they faced a challenge right off the bat. How do you View Details
    Keywords: by Sean Silverthorne
    • 05 Feb 2013
    • First Look

    First Look: Feb. 5

    Authors:Chung, Doug J. Abstract I measure the spillover effect of intercollegiate athletics on the quantity and quality of applicants to institutions of higher education in the United States, popularly known as the "Flutie... View Details
    Keywords: Sean Silverthorne
    • January 2025
    • Article

    Communication Within Firms: Evidence from CEO Turnovers

    By: Stephen Michael Impink, Andrea Prat and Raffaella Sadun
    This paper uses novel, firm-level communication measures derived from communications metadata several months before and after a CEO transition for 102 firms to study whether and how this organizational event is reflected in employees’ communication flows. We find that... View Details
    Keywords: Information; Communication; Management Succession; Organizational Change and Adaptation; Alignment
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    • 09 Nov 2010
    • First Look

    First Look: November 9, 2010

    channels instead persist, with strong odds against upstream suppliers waging a successful defense of material interests. Download the paper: http://www.hbs.edu/research/pdf/11-042.pdf Growth through Heterogeneous Innovations Authors:Ufuk... View Details
    Keywords: Sean Silverthorne