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Show Results For
- All HBS Web
(616)
- People (2)
- News (195)
- Research (303)
- Multimedia (2)
- Faculty Publications (74)
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- 29 Jun 2007
- First Look
First Look: June 29, 2007
Spain, was expanding and wanted to exploit customer information to increase commercial effectiveness. At the same time, it was pushing for innovation in the nascent Spanish credit card market. To avoid the considerable investments of time and money that a large-scale... View Details
Keywords: Martha Lagace
- 05 Sep 2019
- Sharpening Your Skills
Making the Right Technical Hire
having to let someone go, or having them quit, and finding a replacement not only stresses out the manager and team, but there is a productivity hit to all while you go through the process. Even though it... View Details
- 10 Sep 2012
- HBS Case
HBS Cases: Branding Yoga
Owner/President Management Program, with plenty of lessons about branding and competitive strategy. Two Paths In Branding Yoga, cowritten with HBS Global Research Group associate director Kerry Herman and research associate Annelena Lobb,... View Details
- 29 Aug 2005
- Research & Ideas
How Organizations Create Social Value
organizations wanting to create social value. The researchers stressed the importance of synergies between Economic Value (EV) and Social Value (SV), calling them "two sides of the same coin." By aligning EV and SV, both... View Details
Keywords: by Manda Salls
- 10 Feb 2003
- Research & Ideas
Commodity Busters: Be a Price Maker, Not a Price Taker
Business is about making money, not measuring macho. The scrap heap of business disasters is littered with managers whose ego drive overwhelmed good business sense. Founder and former chief executive Ray Noorda had a wonderful business in... View Details
Keywords: by Benson P. Shapiro
- 05 Aug 2014
- First Look
First Look: August 5
important and previously unidentified metric for assessing the health of the human emotional ecosystem. Publisher's link: http://www.hbs.edu/faculty/Publication%20Files/quoidbach%20et%20al_372259e1-d8a0-4488-b09a-b4978f06f406.pdf August 2014 Academy of View Details
Keywords: Sean Silverthorne
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
service lines, market segments, and competitive positioning. Marketing did the thinking, managed the brand and consumer franchise in consumer goods companies, and provided support to the sales force. In this simpler world, sales did the... View Details
Keywords: by Benson Shapiro
- 19 Sep 2016
- Research & Ideas
Why Isn't Business Research More Relevant to Business Practitioners?
Like many business leaders, Donovan Neale-May routinely seeks out information on business innovation and management trends. He reads reports from market analysis firms, white papers from companies in his field, and articles in online... View Details
- 27 Sep 2010
- Research & Ideas
Customer Experts Lose Influence When Teams are Pressured
puzzling and frustrating when I had the sense that our team failed to make the most of everyone's input. As a project manager I had made sure we held a kickoff meeting in the beginning of each new assignment to acknowledge all members'... View Details
Keywords: by Sarah Jane Gilbert
- 20 Oct 2003
- Research & Ideas
Gaps in the Historical Record: Development of the Electronics Industry
that moment of the microprocessor, and with it the personal computer. Here again IBM played the critical role. The personal computer had been initially commercialized by young hobbyists in the late 1970s. In 1980 IBM's managers set up a... View Details
- 22 Dec 2009
- First Look
First Look: Dec. 22
to popular expectations, corporate headquarters in the U.S. are about twice the size of European counterparts. Headquarters there exert a higher level of functional influence and have larger staffs in certain key areas, such as IT and R&D. U.S. View Details
Keywords: Martha Lagace
- 10 Oct 2017
- First Look
First Look at New Research and Ideas, October 10, 2017
relevant leading indicators and coach/develop selling behaviors. Thus managing sales performance and not only reviewing quotas and after-the-fact outcomes. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53314 October... View Details
Keywords: Sean Silverthorne
- 26 Apr 2011
- First Look
First Look: April 26
PublicationsManagement Accounting: Information for Decision Making and Strategy Execution Authors:Anthony A. Atkinson, Robert S. Kaplan, Ella Mae Matsumura, and S. Mark Young Publication:. Pearson Education, Inc., 2011 Abstract An approach to View Details
Keywords: Sean Silverthorne
- 30 Jan 2018
- First Look
January 30, 2018
Cassie, A.V. Whillans, and Michael I. Norton Abstract—Time and money are scarce and precious resources: people experience stress about having insufficient time and worry about having insufficient money. This chapter reviews research... View Details
Keywords: Sean Silverthorne
- 17 Jul 2012
- First Look
First Look: July 17
origins of the social psychology of creativity, trace its arc, and suggest directions for its future. Demand and Capacity Management in Air Transportation Authors:Cynthia Barnhart, Douglas S. Fearing, Amedeo Odoni, and Vikrant Vaze... View Details
Keywords: Sean Silverthorne
- 15 Jan 2013
- First Look
First Look: January 15
promoted services ranging from data-driven technologies that helped manage stress to mobile tools that attempted to diagnosis medical conditions as diverse as Alzheimer's disease and foot ulcers. The case is... View Details
Keywords: Sean Silverthorne
- 04 Nov 2002
- What Do You Think?
What’s Best for the Corporate Brain?
orderly introduction of new talent into an organization, perhaps by periodically identifying and letting the lowest performers go, was applauded. One of the comments reflects this view: "What is really important is that companies continue to invest in knowledge... View Details
Keywords: by James Heskett
- 14 May 2020
- Research & Ideas
What Leaders Can Do to Fight the COVID Fog
included virtual onboarding, sales-pipeline restructuring, performance management, M&A acquisition, managing layoffs and furloughs, rethinking the customer experience, and creating financial projections with an unprecedented number of... View Details
Keywords: by Boris Groysberg and Robin Abrahams
- 04 Feb 2021
- Research & Ideas
Inside CEOs' Pandemic Worries: Uncertainty, Employees, and Kids
How will my children learn via Zoom? We interviewed 10 CEOs in July about how they are managing the unprecedented stressors of the COVID-19 pandemic, and then checked in with them again at the end of 2020. The interviewees hail from... View Details
- 07 Dec 2011
- Research & Ideas
Are Creative People More Dishonest?
importance of being creative and innovative, it's important to make sure that you're stressing the presence of ethics, too," Gino says. "Dan and I are of the hope that managers will start thinking... View Details