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  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

Reorganize for Resilience: Putting Customers at the Center of Your Business (Harvard Business Press). Gulati, whose research explores leadership and strategic challenges for building high growth organizations in turbulent markets, is the... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 14 Dec 2016
  • HBS Seminar

Siobhan O'Mahony and Rebecca Karp, Boston University

  • Web

Women at HBS - Alumni

and mobilizes professionals who deliver strategic and tactical advice to a wide range of clients. Chief , cofounded by Carolyn Childers (MBA 2008) , supports New York—based women in their journey to executive leadership. The private... View Details
  • 28 Jun 2016
  • First Look

June 28, 2016

Economics Oliver Hart's Contributions to the Understanding of Strategic Alliances and Technology Licensing By: Lerner, Josh Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50650 forthcoming... View Details
Keywords: Sean Silverthorne
  • 20 Dec 2010
  • Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

United States, what were the economic and political advantages of building and managing the canal? A: The Panama Canal provided massive cost savings to intercoastal commerce. Before the Second World War, the vast majority of the cargo View Details
Keywords: by Sarah Jane Gilbert; Transportation
  • Web

Online Entrepreneurship & Innovation Courses | HBS Online

New Credential of Digital Innovation and Strategy Build the skill set and strategic acumen to compete in the digital world through a combination of forward-looking coursework, unique team activities with a diverse global network, and a... View Details
  • Web

Globalization - Faculty & Research

2025. Boutiqaat: Influencing Retail in MENA By: Juan Alcacer and Noor Al Qadhi May 2025 | Case | Faculty Research Boutiqaat, a Kuwait-based e-commerce platform, scaled an influencer-driven beauty retail model across MENA and now faces critical View Details
  • Web

From C-Suite to CEO - Alumni

Careers From C-Suite to CEO Careers From C-Suite to CEO Interested in making the transition from C-suite executive to CEO? The path will be different for everyone, however, studies of successful CEOs, case studies of alumni, and feedback... View Details
  • 01 Jun 2023
  • News

Curb Appeal

historically used tonnage per truck, per route, as its principal metric of success, TrashDash gathers data on everything from the nature of customer complaints to the number of hours that garbage sits on the curb. Tisch modeled the system after CompStat, the police... View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
  • 26 Apr 2016
  • First Look

April 26

https://www.hbs.edu/faculty/Pages/item.aspx?num=49804 Economic Transition and Private-Sector Labor Demand: Evidence from Urban China By: Iyer, Lakshmi, Xin Meng, Nancy Qian, and Xiaoxue Zhao Abstract—This paper studies the policy... View Details
Keywords: Sean Silverthorne
  • 01 Oct 2001
  • Research & Ideas

Organizing the Family-Run Business

seat on the board. But draw a line so that the siblings do not appoint their heirs to assume their board seats when the ownership transitions to the Cousin Consortium stage. The board—not the shareholders, the family or the family... View Details
  • Web

Online Business Analytics Course | HBS Online

key business discussions and drive strategic decision-making with this free guide. Access your free e-book Upskill Your Team, Transform Your Organization Whether you represent a large multinational corporation or a small local business,... View Details
  • 24 Sep 2019
  • Blog Post

Launching a Career in Clean Energy

international development and microfinance. Today, as cofounder of pathZERO Energy, she’s leading an effort to help businesses transition to cheaper, cleaner, more reliable energy solutions through improved efficiency, better data, and... View Details
  • Web

HBS Alumni Conference: Accelerating Climate Solutions - Alumni

maintenance, and repair of electric vehicle charging equipment. Ellis’s previous experience with the US Department of Labor’s Job Corps, where she served as a career transition and outreach specialist, has given her both an internal and... View Details
  • Web

HBS - Financials | Supplemental Financial Information

University executes on this obligation in determining each year’s endowment payout rate—that is, the percentage of the endowment’s fair market value withdrawn and distributed annually for operations and for one-time or time-limited View Details
  • 2018
  • Dictionary Entry

Communicating about Climate Change with Corporate Leaders and Stakeholders

By: Andrew J. Hoffman
Within the corporate sector, climate change represents an unfolding market shift, one that is driven by policy but also by pressures from a variety of market constituents such as consumers, suppliers, buyers, insurance companies, banks, and others. The shift takes... View Details
Keywords: Adaptation; Climate Change; Transition; Innovation Strategy; Markets
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  • Web

Balancing Work & Life - Alumni

meal delivery, and more. Important note: Take care of your support team. Remember it may be cheaper – and more rewarding to all parties concerned – to offer attractive wages and benefits that to incur the switching costs of cycling through a revolving door of new... View Details
  • May 2017
  • Teaching Note

Hilti Fleet Management (A) and (B)

By: Ramon Casadesus-Masanell, Oliver Gassmann and Roman Sauer
These notes are meant to accompany Hilti Fleet Management (A): Turning a Successful Business Model on Its Head (717-427) and Hilti Fleet Management (B): Towards a New Business Model (717-465).
This case explores the introduction of fleet management in the... View Details
Keywords: Hilti; Business Model Innovation; BMI; Fleet Management; Decision-making; Implementation; Power Tools Industry; Europe; Switzerland; Liechtenstein; Business Model; Restructuring; Transformation; Transition; Customer Value and Value Chain; Customer Focus and Relationships; Construction; Innovation and Invention; Leasing; Strategy; Decision Making; Growth Management; Construction Industry; Switzerland; Liechtenstein; Germany; Austria; Europe; United States; Asia; Brazil; China; Latin America; Africa; Japan; Hong Kong; France; Italy; Spain
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  • 22 Feb 2022
  • News

New Urban Order

Currently an adjunct associate professor at NYU’s Stern School, where he teaches about commercializing carbon-reduction technologies in the course Disruption, Entrepreneurship, and Social Impact, Carty points to the significant potential of mass View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation; Transit and Ground Passenger Transportation
  • 23 Mar 2023
  • Blog Post

Arla Foods: How Sustainable Can A Dairy Company Be?

In January 2023, Professors Willy Shih and Mike Toffel led more than 40 HBS MBA students on site visits to witness the energy transition and innovative sustainable production activities throughout Denmark and the Netherlands, in their new... View Details