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  • 21 Jul 2009
  • First Look

First Look: July 21

9001 Quality Management System standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and... View Details
Keywords: Martha Lagace
  • 01 Jun 2016
  • What Do You Think?

When Business Performance Falters, is Culture Change the Fix?

cannot change culture just by making speeches and waving a wand. You need concrete changes in rewards, job assignments, and other measurements.” A contrasting perspective is that culture—shared views of “how... View Details
Keywords: by James L. Heskett
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

insiders strategically sell shares prior to the disclosure of goodwill impairment losses. We provide evidence that insiders of goodwill impairment firms engage in abnormal selling of their shares quarters... View Details
Keywords: Martha Lagace
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

"It doesn't happen overnight. Based on my observation of companies for almost a decade, I map out four levels that exemplify distinct stages through which companies may evolve on this journey." In our e-mail Q&A, we asked... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 08 Jul 2014
  • First Look

First Look: July 8

http://hbr.org/2014/07/unlock-the-mysteries-of-your-customer-relationships/ar/1 July-August 2014 Harvard Business Review Becoming a First-Class Noticer: How to Spot and Prevent Ethical Failures in Your Organization By: Bazerman, Max... View Details
Keywords: Carmen Nobel
  • December 2006 (Revised February 2007)
  • Case

Opportunity International: Measurement and Mission

By: Herman B. Leonard, Marc J. Epstein and Melissa Tritter
After a "first career" in business, HBS graduate Christopher Crane becomes CEO of a worldwide microfinance network. The organization's twin challenges are: 1) developing metrics to give it an accurate picture of its situation and impacts, and 2) generating rapid... View Details
Keywords: Microfinance; Measurement and Metrics; Problems and Challenges; Growth and Development Strategy; Business and Stakeholder Relations; Business Model; Nonprofit Organizations; Philanthropy and Charitable Giving; Financial Services Industry
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  • 18 Feb 2009
  • First Look

First Look: February 18, 2009

Publication:Academy of Management Perspectives 23, no. 1 (February 2009) Abstract Goal setting is one of the most replicated and influential paradigms in the View Details
Keywords: Martha Lagace
  • 02 Oct 2018
  • First Look

New Research and Ideas, October 2, 2018

prior art that invalidates the patent being examined, and productivity in the machine learning process technology requires computer science and engineering (CS&E) skills. We discuss implications for artificial intelligence and View Details
Keywords: Dina Gerdeman
  • 09 May 2017
  • First Look

New Research and Ideas, May 9

organizational differences could account for about 16% of international differences in post-crisis GDP growth. Platforms, Open/User Innovation, and Ecosystems: A Strategic Leadership View Details
Keywords: Sean Silverthorne
  • 05 Feb 2008
  • First Look

First Look: February 5, 2008

partaking of many in strategy making. The paper contributes to theory by relating the current findings to the literature on the connection between commitment and performance and on the strategic View Details
Keywords: Martha Lagace
  • 14 Nov 2006
  • First Look

First Look: November 14, 2006

components—culture, systems and structures, resources, and mechanisms for managing stakeholders and the external environment—reinforce one another and support the implementation of the strategy across schools. When View Details
Keywords: Sean Silverthorne
  • 28 Nov 2005
  • Research & Ideas

Unilever: Transformation and Tradition

but in many other countries also. Its early "localization" policies opened up the most senior positions within operating companies to nationals, enabling Unilever to tap high-quality staff all over the world. Unilever View Details
Keywords: by Geoffrey Jones; Consumer Products
  • 16 Apr 2019
  • First Look

New Research and Ideas, April 16, 2019

all become consumers of the health care industry. Indeed, health care affects everyone and encompasses a diverse set of services from childbirth, to illness prevention, to the management of chronic disease and end-of-life care. Health... View Details
Keywords: Dina Gerdeman
  • 17 Mar 2008
  • Research & Ideas

The Lessons of Business History: A Handbook

globalization, and what can they contribute to our current understanding? A: It is seldom recognized how early business historians have been in identifying issues that later become highly fashionable among View Details
Keywords: by Sean Silverthorne
  • 03 Aug 2010
  • First Look

First Look: August 3

  PublicationsLords of the Harvest: Symbolic Signaling and Regulatory Approval of Genetically Modified Organisms Authors:Shon R. Hiatt and Sangchan Park Publication:Best Paper Proceedings of the Academy of Management (2010) Abstract Firms... View Details
Keywords: Martha Lagace
  • 07 Dec 2021
  • Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

Middle management used to be the place where careers stalled, but the COVID-19 pandemic has turned that notion on its head. In fact, mid-level leaders possess more agency now than at any other time View Details
Keywords: by Hise Gibson and Shawnette Rochelle
  • 24 Feb 2009
  • First Look

First Look: February 24, 2009

market-type dispersion by decentralizing operations from headquarters to their stores, and, to a weaker extent, by providing higher variable pay to their store managers. Placing the Normative Logics of Accountability in 'Thick' View Details
Keywords: Martha Lagace
  • 18 Oct 2011
  • First Look

First Look: October 18

traditional Afghani designs and using only locally grown cotton. Sherjan wants to grow Boumi so that it can be a substantial, if not major, funding source for Aid Afghanistan for Education. In order to grow Boumi, Sherjan must confront a... View Details
Keywords: Sean Silverthorne
  • 25 Feb 2014
  • First Look

First Look: February 25

purchase intent while the latter is not. Publisher's link: http://www.affdex.com/assets/Entertainment-effects-on-Purchase-Funnel.pdf August 2013 Columbia FDI Perspectives Government-held Equity in Foreign... View Details
Keywords: Sean Silverthorne
  • 15 Nov 2016
  • First Look

November 15, 2016

employee departure rates in stores where the manager is likely to be more informed than headquarters (e.g., in stores that are far from headquarters or that serve repeat... View Details
Keywords: Sean Silverthorne

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