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  • October 2009 (Revised June 2010)
  • Case

Hulu: An Evil Plot to Destroy the World?

By: Anita Elberse and Sunil Gupta
In July 2009, Jason Kilar, the chief executive officer of Hulu, is debating whether the online video aggregator should move away from a purely advertising-supported model, and whether it should participate in an industry-wide initiative to develop and test... View Details
Keywords: Advertising; Business Model; Television Entertainment; Distribution Channels; Service Operations; Internet and the Web; Media and Broadcasting Industry; Motion Pictures and Video Industry
Related
  • News

After Mass Shootings, It’s Often Easier to Buy a Gun

    Preventing Fairness Gerrymandering: Auditing and Learning for Subgroup Fairness

    We introduce a new family of fairness definitions that interpolate between statistical and individual notions of fairness, obtaining some of the best properties of each. We show that checking whether these notions are satisfied is computationally hard in the worst... View Details
    • Research Summary

    Technological Resources and Corporate Diversification

    To what degree do firms' technological resources influence diversification decisions? Silverman is examining how firms enter new markets to exploit existing technological strengths. Recent research includes 1) development of a framework to identify when a firm might... View Details
    • 2022
    • Article

    Data Poisoning Attacks on Off-Policy Evaluation Methods

    By: Elita Lobo, Harvineet Singh, Marek Petrik, Cynthia Rudin and Himabindu Lakkaraju
    Off-policy Evaluation (OPE) methods are a crucial tool for evaluating policies in high-stakes domains such as healthcare, where exploration is often infeasible, unethical, or expensive. However, the extent to which such methods can be trusted under adversarial threats... View Details
    Keywords: Analytics and Data Science; Cybersecurity; Mathematical Methods
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    • September 2017
    • Article

    Reexamining Staggered Boards and Shareholder Value

    By: Charles C.Y. Wang and Alma Cohen
    Cohen and Wang (2013) (CW2013) provide evidence consistent with market participants perceiving staggered boards to be value reducing. Amihud and Stoyanov (2016) (AS2016) contests these findings, reporting some specifications under which the results are not... View Details
    Keywords: Staggered Boards; Takeover Defense; Antitakeover Provision; Firm Value; Delaware; Airgas; Governing and Advisory Boards; Corporate Governance; Value
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    • 2023
    • Working Paper

    Design-Based Confidence Sequences: A General Approach to Risk Mitigation in Online Experimentation

    By: Dae Woong Ham, Michael Lindon, Martin Tingley and Iavor Bojinov
    Randomized experiments have become the standard method for companies to evaluate the performance of new products or services. In addition to augmenting managers’ decision-making, experimentation mitigates risk by limiting the proportion of customers exposed to... View Details
    Keywords: Performance Evaluation; Research and Development; Analytics and Data Science; Consumer Behavior
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    • October–December 2022
    • Article

    How Psychological Safety and Feeling Heard Relate to Burnout and Adaptation Amid Uncertainty

    By: Michaela J. Kerrissey, Tuna Cem Hayirli, Aditi Bhanja, Nicholas Stark, James Hardy and Christopher Peabody
    Background: Psychological safety—the belief that it is safe to speak up—is vital amid uncertainty, but its relationship to feeling heard is not well understood.
    Purpose: The aims of this study were (a) to measure feeling heard and (b) to assess... View Details
    Keywords: Burnout; Crisis; Psychological Safety; Feeling Heard; Process Adaptation; Interpersonal Communication; Well-being; Health Care and Treatment; Adaptation
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    • Fall 2016
    • Article

    The Impact of Supplier Inventory Service Level on Retailer Demand

    By: Nathan Craig, Nicole DeHoratius and Ananth Raman
    To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier’s service level on demand from... View Details
    Keywords: Demand and Consumers; Service Delivery; Supply Chain; Order Taking and Fulfillment; Retail Industry
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    • 17 May 2021
    • News

    Speaking with Katy Milkman about “How to Change”

    • 19 Sep 2018
    • News

    How To End Procrastination And Finish That Big Project

    • Winter 2014
    • Article

    Retail Inventory: Managing the Canary in the Coal Mine!

    By: Vishal Gaur, Saravanan Kesavan and Ananth Raman
    Retail inventory is a statistic that is closely watched by retailers as well as their investors, lenders, and suppliers. Retailers not only benefit from inventory, but also bear the cost of excess inventory. Investors, lenders, and suppliers interpret this statistic... View Details
    Keywords: Financial Condition; Retail Industry
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      Zhongming Jiang

      Zhongming Jiang is a first-year Ph.D. student in Marketing (Quantitative) at Harvard Business School. His research focuses on developing methodologies for Customer Relationship Management (CRM) that enable personalized interventions, dynamic customer... View Details

      • 2016
      • Working Paper

      The Impact of Supplier Inventory Service Level on Retailer Demand

      By: Nathan Craig, Nicole DeHoratius and Ananth Raman
      To set inventory service levels, suppliers must understand how changes in inventory service level affect demand. We build on prior research, which uses analytical models and laboratory experiments to study the impact of a supplier's service level on demand from... View Details
      Keywords: Customer Satisfaction; Forecasting and Prediction; Learning; Consumer Behavior; Service Delivery; Performance Expectations; Apparel and Accessories Industry; Service Industry
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      • August 2012
      • Case

      Jess Westerly at Kauflauf GmbH

      By: John J. Gabarro and Colleen Kaftan
      Jess Westerly is the assistant product owner of CRM applications for computer and office supply wholesalers and retailers at Kauflauf, a fast-growing provider of subscription enterprise software headquartered in Heidelberg, Germany. Only months into her job, outsider... View Details
      Keywords: Applications and Software; Organizational Culture; Organizational Change and Adaptation; Change Management; Leading Change; Behavior; Salesforce Management; Social and Collaborative Networks; Planning; Web Services Industry; Germany
      Related
      • 08 Sep 2010
      • News

      'Leaders can be created in classroom'

      • 13 May 2016
      • News

      A billion prices can't be wrong

      • 05 May 2016
      • Cold Call Podcast

      The Real Cost of Ignoring Mental Health in the Workplace

      Keywords: Re: John A. Quelch
      • 2007
      • Working Paper

      Facts and Fallacies about U.S. FDI in China

      By: Lee Branstetter and C. Fritz Foley
      Despite the rapid expansion of U.S.-China trade ties, the increase in U.S. FDI in China, and the expanding amount of economic research exploring these developments, a number of misconceptions distort the popular understanding of U.S. multinationals in China. In this... View Details
      Keywords: Macroeconomics; Trade; Foreign Direct Investment; Multinational Firms and Management; Expansion; China; United States
      Related
      • 05 May 2016
      • Video

      The Real Cost of Ignoring Mental Health in the Workplace