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  • 07 Jun 2016
  • First Look

June 7, 2016

by performing automated evaluation of the quality of writing, sentiment estimation, and topic extraction. By analyzing 5,830 reviews from 57 hotels in Moscow, Russia, we find that (i) negative reviews tend to focus on a small number of... View Details
Keywords: Sean Silverthorne
  • 31 Aug 2011
  • Research & Ideas

Improving Fairness in Flight Delays

help demystify the frustrating experience and could, if adopted, result in improvements to the US air traffic control system. Fearing's interest in improving performance extends to how a large governmental organization like the Federal... View Details
Keywords: by Julia Hanna; Entertainment & Recreation; Air Transportation
  • 01 Mar 2003
  • News

All in a Day's Work

applicable are skills learned at HBS for recent graduates facing real-world challenges? What are the differences and similarities for alumni who work in the private and nonprofit sectors, in large corporations View Details
Keywords: Julia Hanna; Boston Community Capital; Samsung; Management of Companies and Enterprises; Management; Real Estate
  • 27 Feb 2007
  • First Look

First Look: February 27, 2007

small changes in financial imperfections can give rise to large changes in price. We develop tests of this alternative against the null that the supply of intermediary capital is perfectly elastic. We take... View Details
Keywords: Martha Lagace
  • 11 Oct 2004
  • Research & Ideas

Four Ways to Create Lasting Change

generations of a customer-satisfaction program at a large American retailer, dubbed "Alpha Corporation" for the sake of confidentiality. The first of Alpha's customer satisfaction programs, launched in the early 1990s, fell... View Details
Keywords: by Martha Lagace
  • 01 Mar 2010
  • News

Money Matters

funds, and insurance companies — in two key ways. Rather than open a high-cost retail branch network and wait for customers to walk in, iTrust has forged partnerships with 130 large and midsized companies... View Details
Keywords: Roger Thompson; Finance
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

variation in the use of in-house rather than independent advertising agencies by U.S. advertisers. While the vast majority of large advertisers employ outside agencies, it comes as a surprise to find that when advertisers of all sizes are... View Details
Keywords: Martha Lagace
  • 10 Apr 2007
  • First Look

First Look: April 10, 2007

several important issues likely to be encountered in the analysis of deferred taxes (e.g., deferred tax assets vs. liabilities, balance sheet classification, permanent differences, statutory vs. effective... View Details
Keywords: Martha Lagace
  • 16 Dec 2014
  • First Look

First Look: December 16

growth, and the estate tax. The treatment has large effects on views about inequality but only slightly moves tax and transfer policy preferences. An exception is the estate tax-informing respondents of the View Details
Keywords: Sean Silverthorne
  • 01 Jun 2018
  • News

Up by the Roots

other, similar programs, like the Barclays Accelerator and Startupbootcamp FinTech New York. The model has an annual cycle, beginning with a selection panel (made up of leading financial institutions) that chooses a small cohort of... View Details
Keywords: Alexander Gelfand; illustrations by Dan Page
  • 08 Nov 2016
  • First Look

November 8, 2016

gun policy. First, mass shootings evoke large policy responses. A single mass shooting leads to a 15% increase in the number of firearm bills introduced in a state in the year after a mass shooting. Second, mass shootings account for a... View Details
Keywords: Sean Silverthorne
  • Web

The Art of "Posting" - The Art of American Advertising

The Art of “Posting” Brand Name Management A Marketing Revolution “[Posting] is so big, so forceful, so always-before-you-and-never-to-be-thrown-away that it is bound to command unusual attention in the small town or city.” G. H. E.... View Details
  • 02 Jan 2018
  • First Look

First Look at New Research and Ideas, January 3, 2018

if he develops product that can be monetized. O’Malley conducts tests in insurance cross-selling and small business lending, eventually launching a completely automated small... View Details
Keywords: Sean Silverthorne
  • 01 Dec 2017
  • News

Case Study: The Doctor Deficit

employer and employee, Nomad manages the process, from background checks to malpractice insurance to payroll. It charges health care institutions a 15 percent commission for each hire—a transparency unheard of in a sector in which the... View Details
Keywords: April White
  • 20 Aug 2024
  • Book

Why Competing With Tech Giants Requires Finding Your Own Edge

significantly reduce their downside risks and quickly begin to benefit from the ecosystem. Ping An’s ecosystems. Ping An started as a thirteen-person small property and casualty insurance office in China’s... View Details
Keywords: by Feng Zhu; Technology; Information Technology
  • 22 Sep 2009
  • First Look

First Look: September 22

users can access and improve the source code. At the same time, however, opening a module sets up an open source (free) competitor. This hampers the firm's ability to capture value. We analyze three competitive situations: monopoly, commercial firm View Details
Keywords: Martha Lagace
  • 18 May 2017
  • News

Pioneer Spirit

program in the 1960s to his role today as president and CEO of Pioneer Group, which creates affordable housing through the renovation and preservation of historic buildings in the American Midwest. Freeman grew up in a small Kansas town,... View Details
Keywords: Constantine von Hoffman
  • 30 Jan 2018
  • First Look

January 30, 2018

2017 Annual Review of Economics Agricultural Insurance and Economic Development By: Cole, Shawn A., and Wentao Xiong Abstract—This article provides a review of recent research on agricultural insurance (AI)... View Details
Keywords: Sean Silverthorne
  • 04 Nov 2014
  • First Look

First Look: November 4

overcome the institutional void of credit for small entrepreneurs in developing and emerging economies. Using a large global panel of MFIs from 119 countries, we find that social globalization that embraces... View Details
Keywords: Sean Silverthorne
  • 19 May 2015
  • First Look

First Look: May 19

own brand name. But while American Well attracted some of the largest U.S. health insurers as clients, a surprisingly small number of individual members had actually used the online care service. American... View Details
Keywords: Sean Silverthorne