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  • 09 Sep 2011
  • Working Paper Summaries

Quantity vs. Quality: Exclusion by Platforms with Network Effects

Keywords: by Andrei Hagiu; Technology
  • 11 Dec 2008
  • Working Paper Summaries

Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers

Keywords: by David I. Levine & Michael W. Toffel
  • Research Summary

Overview

Patient Portals: The Provider Role
Patient portals are widespread, but evidence of impact is limited. In this study, we use a large dataset spanning 2 years and >1 million patients across 650 primary care practices to explore the "other side" of portals: health... View Details
Keywords: Healthcare Technology; Electronic Health Records; Health Care Delivery
  • November 2020 (Revised June 2022)
  • Case

Community-First Public Safety

By: Mitchell B. Weiss and Sarah Mehta
How many police officer positions to fund? In August 2020, the question facing St. Paul Mayor Melvin Carter, which might have seemed routine to another mayor at another time in another place, was anything but. A pandemic had rendered the city some $19-$34 million short... View Details
Keywords: Race; Law Enforcement; Governance; Decision Making; Safety; Social Issues; Public Administration Industry; United States; Minnesota; Saint Paul
Related
  • 15 Aug 2023
  • Research & Ideas

Why Giving to Others Makes Us Happy

results Study participants also routinely expressed more happiness when their prosocial spending was tied to a specific outcome that showed the impact that they made, which acted as a sign of success and connection with those they helped.... View Details
Keywords: by Michael Blanding
  • June 2010
  • Article

Change for Change's Sake

By: Freek Vermeulen, Phanish Puranam and Ranjay Gulati
No one disputes that firms have to make organizational changes when the business environment demands them. But the idea that a firm might want change for its own sake often provokes skepticism. Why inflict all that pain if you don't have to? That is a dangerous... View Details
Keywords: Interpersonal Communication; Innovation and Invention; Leading Change; Organizational Change and Adaptation; Organizational Structure; Creativity; Power and Influence; Adaptation
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    Rebel Talent

    Rebels have a bad reputation. We think of them as troublemakers, outcasts, contrarians: those colleagues, friends, and family members who complicate seemingly straightforward decisions, create chaos, and disagree when everyone else is in agreement. But in truth,... View Details

    • 2021
    • Working Paper

    Dirty Money: How Banks Influence Financial Crime

    By: Joseph Pacelli, Janet Gao, Jan Schneemeier and Yufeng Wu
    On September 21st, 2020, a consortium of international journalists leaked nearly 2,500 suspicious activity reports (SAR) obtained from the U.S. Financial Crimes Enforcement Network, exposing nearly $2 trillion of money laundering activity. The event raises important... View Details
    Keywords: Financial Institutions; Crime and Corruption; Policy
    Related

      Revolutionizing Innovation: Users, Communities, and Open Innovation

      The last two decades have witnessed an extraordinary growth of new models of managing and organizing the innovation process that emphasizes users over producers. Large parts of the knowledge economy now routinely rely on users, communities, and open innovation... View Details

      • 17 Oct 2023
      • HBS Case

      With Subscription Fatigue Setting In, Companies Need to Think Hard About Fees

      With Predictive Analytics, Companies Can Tap the Ultimate Opportunity: Customers’ Routines Latest Isn’t Always Greatest: Why Product Updates Capture Consumers Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu.... View Details
      Keywords: by Jay Fitzgerald; Consumer Products; Information; Information Technology
      • May 2024 (Revised February 2025)
      • Case

      Choosing the Course of Passion: Brooke Boyarsky Pratt at knownwell

      By: Jon M. Jachimowicz and Alexis Lefort
      Brooke Boyarsky Pratt (HBS ’13) enjoyed considerable success in her early career, quickly climbing the ranks to associate partner at McKinsey, and later becoming an executive vice president at Berkadia, a Berkshire Hathaway portfolio company. Throughout these years,... View Details
      Keywords: Passion; Career; Career Planning; Purpose; Personal Development and Career; Mission and Purpose; Identity; Business Startups; Health Care and Treatment; Health Disorders; Growth and Development Strategy; Market Entry and Exit; Health Industry; United States
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      • Person Page

      Source Code

       

      torfason.igraph.utils

      This is set of utility functions written while working on “Organizing the... View Details

      • 17 Aug 2020
      • Research & Ideas

      What the Stockdale Paradox Tells Us About Crisis Leadership

      survival behaviour: intrinsic and extrinsic. Intrinsic survival is supported by our daily, regular, routine behaviours within our normative environment. Extrinsic survival refers to those new behaviours we need to survive in an... View Details
      Keywords: by Boris Groysberg and Robin Abrahams
      • 26 Apr 2023
      • In Practice

      Is AI Coming for Your Job?

      activities where human expertise is indispensable ..." The emergence of generative AI, such as ChatGPT, will soon be integrated into various tools employed by knowledge workers, automating numerous routine tasks like note-taking, document... View Details
      Keywords: by Kristen Senz; Technology
      • Web

      Accounting & Management - Faculty & Research

      routines to create more board engagement with the company’s strategy and transformation. Have these efforts been enough? March 2025 (Revised April 2025) Case Perplexity: Redefining Search By: Suraj Srinivasan , Michelle Hu, Sriraghav... View Details
      • 21 Feb 2017
      • First Look

      First Look at New Research: February 21

      connecting to beneficiaries of one’s work increases performance and argue that beneficiaries internal to an organization (i.e., one’s own colleagues) can serve as an important source of motivation, even in jobs that—on the surface—may seem View Details
      Keywords: Carmen Nobel
      • 2016
      • Book

      Revolutionizing Innovation: Users, Communities, and Open Innovation

      By: Dietmar Harhoff and Karim R. Lakhani
      The last two decades have witnessed an extraordinary growth of new models of managing and organizing the innovation process, which emphasize users over producers. Large parts of the knowledge economy now routinely rely on users, communities, and open innovation... View Details
      Keywords: Innovation and Management; Transformation; Collaborative Innovation and Invention
      Related
      • 22 Aug 2016
      • Research & Ideas

      Master the One-on-One Meeting

      private, conversation with each other about what’s really going on—professionally and personally. This is a routine opportunity for you, as a manager, to assess the parts (your employees) that lead to the productive whole (your... View Details
      Keywords: by Julia B. Austin
      • 05 Sep 2023
      • Book

      Thriving After Failing: How to Turn Your Setbacks Into Triumphs

      who developed a pair of footless body-shaping stockings and tried to market them to women. When she was met with rejection, she fell back on the approach to failure her father instilled nightly around her childhood dinner table. He View Details
      Keywords: by Michael Blanding
      • 03 Feb 2010
      • Working Paper Summaries

      Accountability and Control as Catalysts for Strategic Exploration and Exploitation: Field Study Results

      Keywords: by Robert L. Simons