Publications

October 13, 2021
Editorial

How Companies Can Improve Employee Engagement Right Now

By: Daniel Stein, Nick Hobson, Jon M. Jachimowicz and Ashley Whillans

A year and a half into the pandemic, employees’ mental “surge capacity” is likely diminished. Managers must take proactive steps to increase employee engagement, or risk losing their workforce. Engaged employees perform better, experience less burnout, and stay in... View Details

Keywords: Employee Retention; Employee Engagement; Employee Relationship Management; Work-Life Balance

04 Mar 2020
News

Warren Buffett has the right answer to crony capitalism: women

November 2024
Technical Note

Is a Single-Family Office Right for You?

By: Christina R. Wing, George Jackoboice and Justin Huang

Twenty years ago, the term “family office” was used infrequently and often reserved for the most storied families such as the Rockefellers or the Kennedys. Now, “family office” is on the tip of the tongue of every investor, wealth manager, and company. However, the... View Details

Keywords: Family Office; Family Business

October 19, 2015
Article

Getting Bundled Payments Right in Health Care

By: Robert S. Kaplan, Derek A. Haas, Dereesa Reid, Jonathan Warsh and Michael E. West

Bundled payments—single payments that cover all the care for a patient’s medical condition or treatment over a specified timeframe—are increasingly being deployed to motivate the delivery of better patient outcomes at lower costs. Hoag Orthopedic Institute (HOI), a... View Details

Keywords: Health Care and Treatment; Product Marketing; Health Industry

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November 2001 (Revised April 2003)
Case

Camp Dresser & McKee: Getting Incentives Right

By: Ashish Nanda

"If you try to use money to motivate behavior, you are in a powerful and dangerous place, especially with engineers and scientists," remarked Tom Furman, CEO of Camp Dresser & McKee, Inc. (CDM), a consulting environmental engineering firm. Historically, CDM had... View Details

Keywords: Motivation and Incentives; Compensation and Benefits; Service Industry

17 Jun 2013
News

The SEC Gets Money-Fund Reform Half Right

03 Nov 2009
News

UK takes right step on too-big banks

21 Feb 2011
News

Society and the right kind of capitalism

The Right Way to Rebuild America's Infrastructure

Following the election of Donald Trump, spending on American infrastructure appears to be one area where Democrats and Republicans can agree—at least in principle. Trump has pledged to push for $1 trillion of new spending on roads, bridges, and more; but some Democrats... View Details

October 2007 (Revised May 2009)
Case

Offering the Right Service in the Right Place: Growing Orthopedics at the Brigham and Women's/Faulkner (BW/F) Hospitals

By: V.G. Narayanan, Michael G. Wilson and Rachel Gordon

After the merger of two local hospitals, hospital leaders much decide how to reorganize services to take advantage of newly created efficiencies. Focuses on the Orthopedics department at one of the hospitals. View Details

Keywords: Cost Accounting; Mergers and Acquisitions; Cost vs Benefits; Service Operations; Organizational Structure; Performance Efficiency; Competitive Advantage; Health Industry

May 2010
Teaching Note

Offering the Right Service in the Right Place: Growing Orthopedics at the Brigham and Women's/Faulkner (BW/F) Hospitals (TN)

By: V.G. Narayanan and Lisa Brem

Teaching Note for [108016]. View Details

Keywords: Mergers and Acquisitions; Performance Efficiency; Decisions; Competitive Advantage; Service Delivery; Health Industry

March 1994
Article

Expropriation and Inventions: Appropriable Rents in the Absence of Property Rights

By: J. Anton and Dennis Yao

We analyze the problem faced by a financially weak independent inventor when selling a valuable, but easily imitated, invention for which no property rights exist. The inventor can protect his or her intellectual property by negotiating a contingent contract (with a... View Details

Keywords: Innovation and Invention; Intellectual Property; Rights; Sales; Contracts; Negotiation

Find at Harvard

August 2021 (Revised September 2022)
Case

Patch Technology: Making It Easy to Do the Right Thing

By: Tomomichi Amano, Robert J. Dolan and Carol Zhang

In 2021, the growing threat of climate change pushed companies around the world to understand that significant behavioral change was necessary. While many recognized that decreasing emissions was critical, more sophisticated players such as Microsoft began to recognize... View Details

Keywords: Environmental Management; Marketing; Digital Platforms; Climate Change

2003
Chapter

Right versus Right: Dealing with Ethical Dilemmas in Business

By: Joseph L. Badaracco Jr.

Keywords: Ethics; Decision Choices and Conditions

01 Jun 2015
News

Ask the Expert: The Kids Are All Right

the right thing. We also found that their expectations in this vein are often higher than other generations’ expectations. In the automotive category, for instance, millennials expect car companies to create vehicles that will get more... View Details

06 Jul 2020
News

The Right Way to Manage Churn for Maximum Profit

August 25, 2022
Article

Find the Right Pace for Your AI Rollout

By: Rebecca Karp and Aticus Peterson

Implementing AI can introduce disruptive change and disfranchise staff and employees. When members are reluctant to adopt a new technology, they might hesitate to use it, push back against its deployment, or use it in limited capacity — which affects the benefits an... View Details

Keywords: AI and Machine Learning; Technology Adoption; Change Management