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  • All HBS Web  (727)
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  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

that internal support or shared services groups provide, such straight-across cost or numeric comparisons become meaningless. Today's successful support unit earns its keep by being a trusted partner to the business units it serves. So,... View Details
Keywords: by Robert S. Kaplan; Service
  • 10 Apr 2014
  • Research & Ideas

John Kotter’s Plan to Accelerate Your Business

book, he follows how the accelerators are used by Paul Davidson, a top sales executive at a B2B tech firm, who was grappling with sales growth decline. Davidson shared four goals at the start of building the company's agile network: work... View Details
Keywords: by Kim Girard
  • 26 Jul 2022
  • Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

There’s a saying in hospitality: The customer is always right. In fact, customers might be more influential than ever, according to a study of online restaurant reviews. Yelp, the website where consumers share their service experiences,... View Details
Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail
  • 17 Nov 2015
  • First Look

November 17, 2015

made at the precision of $1 or $5 per share is associated with a $4 to $5 million higher expected transaction price than one made at a precision greater than one quarter. Download working paper:... View Details
Keywords: Sean Silverthorne
  • 06 Oct 2003
  • Research & Ideas

The Problem with Hedge Funds

are turning to the banks, which are directing investors' money into places as speculative as dot-com and telecom stocks. But this time the destruction of investors' value isn't likely to take the form of a large run-up in share prices... View Details
Keywords: by D. Quinn Mills
  • 25 May 2021
  • Research & Ideas

White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap?

services to e-commerce platforms like eBay and Uber. “If other companies invest in building similar race-blind algorithms, that may even the playing field for users,” Zhang says. Without AI, white hosts earn more Airbnb has faced criticism for disparities in View Details
Keywords: by Lane Lambert; Technology; Accommodations
  • 18 Sep 2019
  • Op-Ed

WeWork—The IPO That Shouldn’t?

revenue sharing arrangements WeWork provides landlords in exchange for the latter’s willingness to provide the capital for the buildout and tenant improvements at their facilities. Both factors will have an... View Details
Keywords: by Nori Gerardo Lietz; Financial Services; Real Estate
  • 03 Dec 2020
  • Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

2020 has been a challenging year for leaders, their companies, and their employees. When we asked 600 CEOs earlier this year what keeps them awake at night during this global pandemic, many cited the need to reduce expenses, including payroll costs, in response to... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • 07 Aug 2012
  • First Look

First Look: August 7

are produced and distributed by studios that take in the lion's share of revenue. In contrast, independent films are distributed by studios under revenue-sharing agreements, which give studios 30%-40% of the View Details
Keywords: Sean Silverthorne
  • 01 Sep 2021
  • What Do You Think?

Can We Train for Trust?

improvement in the average produced a 2.5 percent improvement in unit revenue, or $250,000 in added revenue per hotel. In spite of the economics, organizations apparently are doing a poor job of building positive employee experiences,... View Details
Keywords: by James Heskett
  • 09 Jun 2008
  • Lessons from the Classroom

Monetizing IP: The Executive’s Challenge

resulting from its general counsel's aggressive enforcement policy. In some years, revenue from these sources has exceeded net income from product sales. A variety of dynamic firms have catalyzed the establishment of patent pools, where... View Details
Keywords: by Sean Silverthorne; Video Game; Web Services
  • 01 May 2017
  • Research & Ideas

Bad At Your Job? Maybe It's the Job’s Fault

Simons says. “They control this narrow slice, but their jobs are tied to things like revenue growth and profitability. The missing piece is the support they are given to accomplish their goals.” When using the tool, a job can be evaluated... View Details
Keywords: by Dina Gerdeman
  • 05 Jun 2018
  • First Look

New Research and Ideas, June 5, 2018

High-skilled immigrants represent an increasing share of the U.S. workforce, particularly in science and engineering fields. These immigrants affect economic growth, patterns of trade, education choices, and the earnings of workers with... View Details
Keywords: Dina Gerdeman
  • 28 May 2020
  • Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

after Lehman Brothers’ collapse ushered in the Global Financial Crisis. Lyondell was the world’s third-largest diversified chemicals company, with $55 billion in annual revenues and operations in 25 countries. Hit by a one-two punch of... View Details
Keywords: by Dina Gerdeman; Financial Services; Banking
  • 16 Apr 2020
  • Research & Ideas

Has COVID-19 Broken the Global Value Chain?

transparency through data sharing in order to better track the chain of subcontractors. THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage from Around Harvard and Beyond How to Manage Coronavirus Layoffs with Compassion... View Details
Keywords: by Sean Silverthorne
  • 30 Mar 2018
  • What Do You Think?

What Should Mark Zuckerberg Do?

suggestion was that Facebook change its business model to include subscriptions for some users. As Renee put it, “Zuckerberg and his team need to reset their revenue model. Facebook users should be given the choice—use my data and I can... View Details
Keywords: by James Heskett; Web Services; Information Technology
  • 29 Aug 2018
  • What Do You Think?

What Should Harley-Davidson’s Management Do?

tax cut in 2017 he did it by visiting Harley-Davidson’s facilities in his home state of Wisconsin. The Company had not performed well in recent years. By 2017, its profits were $521 million on revenues of about $5.6 billion; both figures... View Details
Keywords: by James Heskett; Auto
  • 23 Apr 2013
  • First Look

First Look: April 23

University, sent an email invitation to all faculty, staff, and students at the university (more than 40,000 individuals) encouraging them to participate in an ideas challenge that Harvard Medical School had launched to generate research topics in Type 1 diabetes.... View Details
Keywords: Sean Silverthorne
  • 26 Nov 2001
  • Op-Ed

Why Corporate Budgeting Needs To Be Fixed

international heavy-equipment manufacturer, managers were so set on hitting their quarterly revenue target that they shipped unfinished products from their plant in England all the way to a warehouse in the Netherlands, near the customer,... View Details
Keywords: by Michael C. Jensen
  • 05 Mar 2013
  • First Look

First Look: March 5

513-044 From modest beginnings as a cashew trader in Nigeria, Olam, founded by Indian nationals in 1989, has grown into a leading global agricultural trading company, with annual revenues of $14 billion. The company recently has begun... View Details
Keywords: Sean Silverthorne
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