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Publications

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  • All HBS Web  (642)
    • News  (107)
    • Research  (457)
    • Events  (1)
    • Multimedia  (2)
  • Faculty Publications  (262)

Show Results For

  • All HBS Web  (642)
    • News  (107)
    • Research  (457)
    • Events  (1)
    • Multimedia  (2)
  • Faculty Publications  (262)
← Page 10 of 642 Results →

    Antonio Moreno

    Antonio (Toni) Moreno is the Sicupira Family Associate Professor in the Technology and Operations Management Unit. He teaches courses related to technology and operations management in the MBA, executive, and doctoral programs. Before joining HBS, he was an... View Details

    Keywords: retailing; retailing; retailing
    • Fall 2014
    • Article

    How to Win in an Omnichannel World

    By: David R. Bell, Santiago Gallino and Antonio Moreno
    The omnichannel environment presents new challenges and opportunities for both information and product fulfillment. While all retailers need to effectively and efficiently manage fulfillment and information provision, there are important nuances to how this happens,... View Details
    Keywords: Supply Chain Management; Customer Relationship Management; Marketing; Marketing Strategy; United States
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    Bell, David R., Santiago Gallino, and Antonio Moreno. "How to Win in an Omnichannel World." MIT Sloan Management Review 56, no. 1 (Fall 2014): 45–53.
    • June 1999 (Revised December 2002)
    • Case

    Supermercados Disco: Regional Strategy

    The Disco chain of supermarkets has pursued a successful local niche strategy in Argentina to compete with intense competition from multinational chains. Now Disco considers options for expanding its regional strength. View Details
    Keywords: Food; Marketing Strategy; Global Strategy; Globalized Markets and Industries; Retail Industry; Retail Industry; Argentina
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    Arnold, David J., Guillermo D'Andrea, and Silvina Romero Paz. "Supermercados Disco: Regional Strategy." Harvard Business School Case 599-127, June 1999. (Revised December 2002.)
    • December 2021
    • Case

    Green Monday

    By: José B. Alvarez, Billy Chan and Dawn H. Lau
    This case describes the entrepreneurial journey of David Yeung, from campaigning for plant-based diets to building Green Monday, a purpose-driven business and an ecosystem based in Hong Kong comprising a retail platform, an alternative meat brand (“OmniPork”), a... View Details
    Keywords: Agribusiness; Plant-Based Agribusiness; Social Enterprise; Entrepreneurship; Business Startups; Business Model; Mission and Purpose; Growth and Development Strategy; Retail Industry; Retail Industry; Retail Industry; Hong Kong; China; Asia
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    Alvarez, José B., Billy Chan, and Dawn H. Lau. "Green Monday." Harvard Business School Case 522-056, December 2021.
    • Research Summary

    Overview

    By: Kris Johnson Ferreira
    Professor Ferreira's research primarily focuses on how retailers can use algorithms to make better revenue management decisions, including pricing, product display, and assortment planning. In the retail industry, anticipating consumer demand is arguably one of the... View Details
    Keywords: E-commerce; Analytics; Revenue Management; Pricing; Assortment Planning; Field Experiments; Operations; Supply Chain; Supply Chain Management; Retail Industry
    • 16 Feb 2016
    • First Look

    February 16, 2016

    Retail Chain By: Deller, Carolyn, and Tatiana Sandino Abstract—This paper contributes to an emerging literature in management control that studies employee selection as a mechanism to align employees with... View Details
    Keywords: Sean Silverthorne
    • 2023
    • Working Paper

    The Effects of Inconsistent Work Schedules on Employee Lateness and Absenteeism

    By: Caleb Kwon and Ananth Raman
    Problem Definition: Employee lateness and absenteeism pose challenges for businesses, particularly in the retail industry, where punctuality is vital for optimal store operations and customer service. This paper relates employee lateness and absenteeism with... View Details
    Keywords: Behavior; Employees; Human Capital; Retail Industry
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    Kwon, Caleb, and Ananth Raman. "The Effects of Inconsistent Work Schedules on Employee Lateness and Absenteeism." Working Paper, August 2023.
    • 2025
    • Working Paper

    The Impact of Input Inaccuracy on Leveraging AI Tools: Evidence from Algorithmic Labor Scheduling

    By: Caleb Kwon, Antonio Moreno and Ananth Raman
    Problem Definition: Considerable academic and practitioner attention is placed on the value of ex-post interactions (i.e., overrides) in the human-AI interface. In contrast, relatively little attention has been paid to ex-ante human-AI interactions (e.g., the... View Details
    Keywords: AI and Machine Learning; Employees; Performance Effectiveness
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    Kwon, Caleb, Antonio Moreno, and Ananth Raman. "The Impact of Input Inaccuracy on Leveraging AI Tools: Evidence from Algorithmic Labor Scheduling." Working Paper, January 2025.
    • October 1994 (Revised March 1995)
    • Case

    Marsh Supermarkets, Inc. (B): The Entry of Meijer Supercenters

    The Marsh chain of supermarkets is challenged by the entry of Meijer Supercenters into the Indianapolis market. Marsh management must decide how to select, price, promote, and merchandise its products in order to retain the loyalty of its customers and maintain... View Details
    Keywords: Distribution; Marketing Strategy; Competitive Advantage; Retail Industry; Indianapolis
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    Burke, Raymond R. "Marsh Supermarkets, Inc. (B): The Entry of Meijer Supercenters." Harvard Business School Case 595-039, October 1994. (Revised March 1995.)
    • 25 Oct 2010
    • HBS Case

    Tesco’s Stumble into the US Market

    Tesco PLC is the third-largest retailer in the world, just behind Wal-Mart and Carrefour. But that didn't make the UK-based chain immune from many costly mistakes as it entered the US market in 2006. For... View Details
    Keywords: by Sean Silverthorne; Retail
    • January 2012 (Revised January 2014)
    • Case

    Hengdeli: The Art of Coexistence

    By: Rohit Deshpandé and Nancy Hua Dai
    In October 2011, Zhang Yuping, founder and chairman of Hengdeli, the largest Swiss watch retailer in the world, wondered how to work more closely with its key suppliers—Swatch Group, Richemont Group, LVMH Group, and Rolex Group—to maintain strong growth in the Greater... View Details
    Keywords: Supply Chain Management; Retail Industry; Retail Industry; China
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    Deshpandé, Rohit, and Nancy Hua Dai. "Hengdeli: The Art of Coexistence." Harvard Business School Case 512-058, January 2012. (Revised January 2014.)
    • June 1981 (Revised August 1985)
    • Case

    Shopfair Supermarkets (A)

    By: John A. Quelch
    The marketing vice president of the leading supermarket chain in a major metropolitan area has to plan his 1981 strategy in light of increasing warehouse store competition. Considers relationships with major manufacturers who are supplying warehouse stores with deal... View Details
    Keywords: Competition; Marketing Strategy; Retail Industry; Retail Industry
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    Quelch, John A. "Shopfair Supermarkets (A)." Harvard Business School Case 581-158, June 1981. (Revised August 1985.)
    • October 2022 (Revised September 2024)
    • Case

    mPharma: Scaling Access to Affordable Primary Care in Africa

    By: Regina E. Herzlinger and Ben Creo
    mPharma hopes to scale up to create the largest pan-African healthcare company ever to provide much-needed primary care in retail pharmacies; a reliable, fairly priced supply of drugs; and micro-insurance for drugs. They must prioritize launching a telemedicine... View Details
    Keywords: Africa; Pharmaceutical Companies; Pharmacy Benefit Manager; Health Care; Health Care And Treatment; Health Care Costs; Health Care Delivery; Health Care Entrepreneurship; Telehealth; Health Equity; Corporate Strategy; Social Entrepreneurship; Equity; Growth and Development Strategy; Expansion; Product Launch; Customer Value and Value Chain; Social Enterprise; Multinational Firms and Management; Pharmaceutical Industry; Health Industry; Africa
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    Herzlinger, Regina E., and Ben Creo. "mPharma: Scaling Access to Affordable Primary Care in Africa." Harvard Business School Case 323-033, October 2022. (Revised September 2024.)
    • Research Summary

    Estimating Demand Uncertainty Using Judgmental Forecasts

    Measuring demand uncertainty is a key activity in supply chain planning, but is difficult when demand history is unavailable such as for new products. One method that can be applied in such cases uses dispersion among forecasting experts as a measure of demand... View Details
    • June 2013 (Revised March 2014)
    • Case

    Hennes & Mauritz, 2012

    By: John R. Wells and Galen Danskin
    In 2012, Hennes & Maurtiz (H&M) was the second-largest specialty apparel retailer in the world. Sales for fiscal 2012 were $18.1 billion and operating profits were $3.3 billion. H&M operated 2,776 stores, 93% of them outside its home base of Sweden. Over the past... View Details
    Keywords: Fashion; Strategic Decision Making; Strategy; Supply Chain; Competitive Strategy; Corporate Strategy; Fashion Industry; Europe; Sweden
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    Wells, John R., and Galen Danskin. "Hennes & Mauritz, 2012." Harvard Business School Case 713-512, June 2013. (Revised March 2014.)
    • April 2022 (Revised August 2022)
    • Case

    Restaurant Brands International: Version 2.0

    By: Boris Groysberg and Sarah L. Abbott
    In 2010, 3G Capital acquired Burger King, the second largest burger chain globally. 3G expanded Burger King’s operations via acquisitions into a multi-brand business, renamed Restaurant Brands International. The acquisition had been a financial success story for 3G.... View Details
    Keywords: Leadership; Growth and Development; Performance Evaluation; Private Equity; Franchise Ownership; Culture; Change Management; Strategy; Human Resources; Information Technology; Competition; Retail Industry; United States
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    Groysberg, Boris, and Sarah L. Abbott. "Restaurant Brands International: Version 2.0." Harvard Business School Case 422-047, April 2022. (Revised August 2022.)
    • June 2003
    • Case

    Judo in Action

    Contains four short stories about small firms challenging large firms. Illustrates some of the ideas that have been termed "judo strategy." In each case, one can argue that the small firm attempts to use the large firm's size and incumbency to constrain the large firm... View Details
    Keywords: Small Business; Competitive Advantage
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    Corts, Kenneth S., and Deborah Freier. "Judo in Action." Harvard Business School Case 703-454, June 2003.
    • March 2018 (Revised June 2018)
    • Case

    Knowledge Sharing at REMA 1000 (A)

    By: Tatiana Sandino and Olivia Hull
    A year after Norwegian grocery chain REMA 1000 adopted Workplace, Facebook’s enterprise social network, Chief Human Resource Officer Tore Høylie is asked to evaluate its impact on company culture and communication. Almost 90% of the workforce is engaged with the... View Details
    Keywords: Social Network; Enterprise Social Media; Facebook; Workplace; Social and Collaborative Networks; Communication Technology; Performance Improvement; Organizational Culture; Knowledge Sharing; Social Media; Retail Industry; Norway
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    Sandino, Tatiana, and Olivia Hull. "Knowledge Sharing at REMA 1000 (A)." Harvard Business School Case 118-007, March 2018. (Revised June 2018.)
    • July 2005 (Revised April 2008)
    • Case

    The Rise of Kmart Corporation 1962-1987

    By: John R. Wells and Travis Haglock
    Tracks the development of the Kmart discount store chain from its inception in 1961 to its peak in 1990 and examines the contribution of each Kmart chief executive to the chain's success. In, parallel, compares the performance of Wal-Mart over the same period along a... View Details
    Keywords: History; Strategic Planning; Leadership; Competitive Strategy; Performance Evaluation; Retail Industry; United States
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    Wells, John R., and Travis Haglock. "The Rise of Kmart Corporation 1962-1987." Harvard Business School Case 706-403, July 2005. (Revised April 2008.)
    • December 2002 (Revised October 2006)
    • Case

    Tesco Plc.

    By: David E. Bell
    Tesco, a supermarket chain, has been transformed from a third-rate retailer to a global leader in the past ten years. This case describes how that was accomplished. Interviews with Tesco employees explain the company's approach to understanding customers, motivating... View Details
    Keywords: History; Motivation and Incentives; Leadership; Internet and the Web; Supply Chain Management; Global Strategy; Globalization; Customer Focus and Relationships; Business Strategy; Retail Industry
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    Bell, David E. "Tesco Plc." Harvard Business School Case 503-036, December 2002. (Revised October 2006.)
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