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  • All HBS Web  (644)
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    • News  (123)
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  • 14 May 2019
  • Research & Ideas

Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery

actually being used in practice and how it can be further refined and improved. That kind of creativity can help companies stay away from the scrutiny of regulators and avoid negative headlines. “Ultimately, the goal should not simply be... View Details
Keywords: by Michael Blanding
  • 11 Nov 2013
  • Research & Ideas

A Smarter Way to Reduce Customer Defections

focused on reducing churn, but we contend the goal should be maximizing profits, rather than only reducing churn. People have been trying to refine and improve the method for the last 10 to 15 years, but many are missing the bigger... View Details
Keywords: by Dina Gerdeman; Retail; Service
  • 02 May 2000
  • Research & Ideas

Leading Professional Service Firms

delivering professional services would find this course interesting and useful. EE: Leading Professional Service Firms is fast-paced and intensive. How is the one-week course structured to maximize learning opportunities? Lorsch: We've been View Details
Keywords: Re: Jay W. Lorsch; Service; Consulting; Accounting
  • 11 Oct 2004
  • Research & Ideas

Four Ways to Create Lasting Change

refine ideas through experimentation prior to full-scale rollout. The mobilizing process entails the use of symbolism, metaphors, and compelling stories to engage people's hearts as well as minds so as to build commitment to the project.... View Details
Keywords: by Martha Lagace
  • 04 Dec 2012
  • Research & Ideas

Book Excerpt: Harder Than I Thought

along the edge of the screen, scanning for a byline. He quickly spotted one: Veronica Perez. "Ms. Perez," said Barton to himself, "Who are you?" Swirling and tapping thumb and forefinger across the tablet's display, he generated a list, View Details
Keywords: by Robert D. Austin, Richard L. Nolan & Shannon O'Donnell; Aerospace
  • 05 Nov 2007
  • Research & Ideas

The Changing Face of American Innovation

U.S. inventors can be refined down to the 1992 Chinese share of IBM's inventors in Silicon Valley working in semiconductors. This exceptional detail, especially within individual firms and schools, allows us to answer many more questions... View Details
Keywords: by Sarah Jane Gilbert; Technology
  • 17 Sep 2001
  • Research & Ideas

Let Customers Call the Shots

continuously advertise them. There is really no room for consumer empowerment when consumers make themselves too predictable. —Luc Wathieu In a time of recession, the waste of marketing dollars will become an issue again. We can expect marketers to be increasingly... View Details
Keywords: by Martha Lagace
  • 14 Oct 2002
  • Research & Ideas

The Widening Rift Between Corporations and Society

experienced since the early part of the 20th century. It will not happen overnight but rather over decades, as in the case of the evolution and refinement of managerial capitalism. In the early stages of this new movement, we anticipate... View Details
Keywords: by Martha Lagace
  • 25 Mar 2021
  • Research & Ideas

Steer Clear of the Blind Spots That Derail Experiments

at the end of the year. Companies can run similar experiments to refine their compensation strategies. They might experiment with pay across different locations and track the impact of productivity of employees. They might change how they... View Details
Keywords: by Danielle Kost
  • 04 Jul 2016
  • Research & Ideas

Is Your Org Chart Stuck in a Rut? Try a Scientific Experiment

it could drive a reorganization of our existing organizational structures.” Other participants in the refinement stage include a health care professional, who proposed an experiment around the idea of “creating cross organizational teams... View Details
Keywords: by Carmen Nobel
  • 12 Oct 2011
  • First Look

First Look: October 12

those actions. Further refinement and tests of these hypotheses are likely to help us better understand some of the fundamental questions in corporate accountability reporting. Download the paper:... View Details
Keywords: Sean Silverthorne
  • 16 Jun 2009
  • First Look

First Look: June 16

it's benefiting them. Enterprise 2.0 makes clear that the new technologies are good for much more than just socializing—when properly applied, they help businesses solve pressing problems, capture dispersed and fast-changing knowledge, highlight and leverage expertise,... View Details
Keywords: Martha Lagace
  • 23 Jun 2021
  • Research & Ideas

One More Way the Startup World Hampers Women Entrepreneurs

new apps and other products, offering feedback to help entrepreneurs refine their ideas. However, there’s a caveat to this feedback: 90 percent of users on Product Hunt are men, according to a recent working paper by a trio of Harvard... View Details
Keywords: by Michael Blanding
  • 06 Oct 2003
  • Research & Ideas

The Growth of the Social Enterprise

organization is in the early stages of growth and is interested in testing and refining its model in new locations, or a nonprofit has less ambitious, less geographically dispersed expansion plans. In fact, our survey data show that pure... View Details
Keywords: by Carla Tishler
  • 26 Jun 2000
  • Research & Ideas

Three Countries, Three Choices in Post-Soviet Eurasia

former Soviet Union, Abdelal has developed a solid basis from which to challenge, and fine-tune, the prevailing "Nationalist Perspective" in the study of international political economy. Refining theoretical distinctions is... View Details
Keywords: by Martha Lagace
  • 11 Dec 2018
  • First Look

New Research and Ideas, December 11, 2018

In 2016, Bruce Wayne, Managing Director of Energy Finance Corporation (EFC), was refining the Investment/Credit Committee materials for the development of up to 10 power generating plants in Argentina. As a subsidiary of the much larger... View Details
Keywords: Dina Gerdeman
  • 02 Apr 2013
  • First Look

First Look: April 2

of executing on its recently refined strategy. Opinions ranged across the following strategic issues: growing the firm's Asian footprint versus remaining focused in Europe; aiming to be a top performing mid-market firm or focusing on... View Details
Keywords: Sean Silverthorne
  • 04 Oct 2016
  • First Look

October 4, 2016

teams (in some areas). The case centers on questions of how to adapt this successful model to new demands in a different service domain, specifically, cybersecurity and defense-related areas. The case also explores how the company is innovating and View Details
  • 25 Jul 2017
  • First Look

First Look at New Research and Ideas: July 25, 2017

cast may deviate dramatically from pure QV predictions because of the complex and refined nature of equilibrium play. Most plausibly, voting behavior and outcomes would be determined predominately by social and psychological forces, would... View Details
Keywords: Carmen Nobel
  • 19 Mar 2013
  • First Look

First Look: March 19

("administrative" functions, e.g., finance / law / HR). We argue that this distinction is driven by differences in the information-processing activities associated with each function and apply this insight to refine and extend... View Details
Keywords: Sean Silverthorne
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