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  • All HBS Web  (790)
    • News  (220)
    • Research  (508)
    • Events  (1)
  • Faculty Publications  (109)

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  • All HBS Web  (790)
    • News  (220)
    • Research  (508)
    • Events  (1)
  • Faculty Publications  (109)
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  • 04 Apr 2023
  • What Do You Think?

How Does Remote Work Affect Innovation?

the same kind of innovation? At the same rate? Or, because of greater access to talented people only able to work remotely, will we experience totally new innovations at a faster rate than would have occurred under more traditional ways... View Details
Keywords: by James Heskett
  • 01 Nov 1999
  • Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

create a method of sales management that encompassed all aspects of selling, from the calculation of quotas and commission rates to the motivation of discouraged salesmen. This excerpt looks at one aspect of the Patterson method: the... View Details
Keywords: by Walter A. Friedman
  • 07 Jul 2021
  • Book

Good News for Disgraced Companies: You Can Regain Trust

with customers, employees, and investors by being “the real deal,” creating valuable products and services, acting on good intentions, treating people fairly, and taking responsibility for how an organization impacts business and society,... View Details
Keywords: by Lane Lambert
  • 05 Mar 2007
  • Research & Ideas

Risky Business? Protecting Foreign Investments

has proved to be as controversial as was public ownership. The huge investment in infrastructure has to be paid for one way or the other, a fact that government officials in the developing world tended rather wistfully to overlook. Moreover, private investors demanded... View Details
Keywords: by Sean Silverthorne; Energy; Utilities
  • 30 Sep 2014
  • First Look

First Look: September 30

regimes to meaningful transnational regulation. Publisher's link: http://ssrn.com/abstract=2178540   Working Papers The Real Effects of Capital Controls: Financial Constraints, Exporters, and Firm Investment By: Alfaro, Laura, Anusha... View Details
Keywords: Sean Silverthorne
  • 31 Jul 2012
  • First Look

First Look: July 31

large due to either product characteristics or the distance between exporter and importer. Finally, we find that in countries with well-developed finance, total exports and the allocation of exports across importers are more sensitive to exchange View Details
Keywords: Carmen Nobel
  • 05 May 2009
  • First Look

First Look: May 5, 2009

the early 1990s, but to reposition the company to lead the industry. The powerful lesson from the IBM story is that innovation is not a side business to running the real business. Innovation is the business. Breakthrough innovations that... View Details
Keywords: Martha Lagace
  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

needs. The velocity or rate of adaption that firms need to adjust to a new directional reality will depend on customer demand. Industries with decreasing customer demand—offline entertainment, hospitality, View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
  • 11 Jan 2011
  • First Look

First Look: Jan. 11

skills and preferences and extensively examine the quantitative case for taxes on future consumption (saving). In our baseline case of a unit intertemporal elasticity, optimal capital income tax rates are 2% on average and 4.5% on high... View Details
Keywords: Sean Silverthorne
  • 25 Jan 2016
  • Research & Ideas

When Negotiating a Price, Never Bid with a Round Number

the higher the rate of success. Precise bidding also increased the likelihood that the targets would accept the bidders’ initial offers. Bidders whose initial bids were divisible by $5 ended up increasing their offers by an average of 18... View Details
Keywords: by Carmen Nobel
  • 10 Jul 2018
  • First Look

New Research and Ideas, July 10, 2018

offerings with price-insensitive consumers. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=52177 Fake Discounts Drive Real Revenues in Retail By: Ngwe, Donald Abstract—Prices in a wide variety of contexts are... View Details
Keywords: Dina Gerdeman
  • 03 Oct 2005
  • Research & Ideas

The Truck Driver Who Reinvented Shipping

addition, since McLean's trailers were fully enclosed and secure, they were safe from pilferage and damage, which were considered costs of business in the traditional shipping industry. The safety of McLean's trailers also enabled customers to negotiate lower insurance... View Details
Keywords: by Anthony J. Mayo & Nitin Nohria; Manufacturing; Transportation; Aerospace
  • 15 May 2018
  • First Look

New Research and Ideas, May 15, 2018

find that tax cuts lead to an increase in real investment, suggesting a trade-off between investment and inequality at the state level. This paper studies the effects of corporate tax changes on income inequality. Using state corporate... View Details
Keywords: Dina Gerdeman
  • 13 Aug 2012
  • Research & Ideas

When Good Incentives Lead to Bad Decisions

have a large impact." The researchers then recruited 209 experienced loan officers from several leading private—and public-sector Indian commercial banks to participate in up to 15 loan assessment sessions. Participants were asked to evaluate six applications per... View Details
Keywords: by Carmen Nobel; Banking
  • 30 Nov 2015
  • Research & Ideas

Donors Are Turned Off by Overhead Costs. Here’s What Charities Can Do

recommendations from watchdogs like CharityWatch, which tend to give higher ratings to charities with low overhead costs. But that can lead to a harmful cycle in which charities keep their overhead costs unreasonably low in order to... View Details
Keywords: by Carmen Nobel
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

acknowledge the impact it was having on people’s lives. Consumers also warned against brands taking advantage of the crisis. Consumers’ survey responses indicated that brand storytelling should focus on providing real solutions to the... View Details
Keywords: by Jill Avery and Richard Edelman
  • 06 May 2021
  • HBS Case

How Four Women Made Miami More Equitable for Startups

investment. As a consequence, that same year Kauffman ranked Miami at 36 among major cities for growth entrepreneurship due in part to the city’s low rate of startup expansion. Some women struggled to sell their ideas in a place... View Details
Keywords: by Carolyn DiPaolo
  • 05 Jun 2009
  • What Do You Think?

What Does Slower Economic Growth Really Mean?

What do you think? Original Article During the past several weeks, economists have begun to predict substantially slower growth rates for the world's economy into the foreseeable future. Characteristic of this is the reduction of roughly... View Details
Keywords: by Jim Heskett; Real Estate; Real Estate; Real Estate
  • 01 Oct 2001
  • Research & Ideas

How To Make Restructuring Work for Your Company

break up the airline and lay off thousands of employees if a consensual agreement could not be reached. Management made the threat real by developing an actual restructuring plan, containing detailed financial projections and valuations.... View Details
Keywords: by Stuart C. Gilson
  • 13 Sep 2010
  • Research & Ideas

The Consumer Appeal of Underdog Branding

purchase intentions and consumers' real choices. “Brand biographies can be used to avoid anticorporate consumer backlash and mitigate the 'curse of success.' ” Because the underdog narrative is an underexplored topic in consumer research,... View Details
Keywords: by Martha Lagace
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