Filter Results:
(1,061)
Show Results For
- All HBS Web (1,061)
- Faculty Publications (80)
Show Results For
- All HBS Web (1,061)
- Faculty Publications (80)
- 02 Sep 2014
- First Look
First Look: September 2
https://www.hbs.edu/faculty/Pages/download.aspx?name=14-062.pdf September 2014 Managing Consumer Services: Factory or Theater Customer Experience and Service Design By: Karmarkar, Uday, and Uma R. Karmarkar Abstract—While services already dominate economic View Details
Keywords: Sean Silverthorne
- Web
Questioning, Listening & Responding - Christensen Center for Teaching & Learning
1991 The three essential skills of questioning, listening and responding are the backbone of discussion-based teaching. While each is important in its own right, the skills are intricately interrelated: the potential effect of a good question is only fully realized if... View Details
- Web
Clubs - Business & Environment
MBA Experience Clubs 0ms Student-led clubs and activities give students the opportunity to become better informed about and engaged in issues and possible career paths. A number of clubs focus on the link between business and environment... View Details
- 18 Aug 2022
- Op-Ed
Your Best Employees Are Burning Out: A Framework for Retaining Talent
pleading with workers to return to offices by saying, "I'll get on my knees and do whatever you want.” While more than a few employees might love to see a CEO grovel on their knees, the critical lesson here is that Starbucks employees are voting with their feet.... View Details
Keywords: by Hise Gibson and MaShon Wilson
- 04 Sep 2001
- Research & Ideas
Governing the Family-Run Business
organization is producing the two outcomes described above. If your organization is doing the above two activities in an informal, casual way, don't change. But if your organization does not have these outcomes—a clear sense of direction,... View Details
- 27 May 2009
- First Look
First Look: May 27, 2009
prices for future consumption volatility but implies much greater predictive power of stock prices for future stock return volatility than is found in the data. Neither calibration can explain why movements in real interest rates do not... View Details
Keywords: Martha Lagace
- Web
Case Research & Writing Group - Faculty & Research
they come from diverse industry backgrounds. Prior to joining the CRG, case researchers have had successful careers in finance, engineering, education, international development, academia, consulting, politics, journalism, green real... View Details
- Research Summary
Overview
Grant uses a combination of laboratory and field experiments to harness consumers' cognitive and affective resources to increase their well-being. Consumers make countless daily decisions in the pursuit of happiness -- whether and how to spend or save their money, what... View Details
- 24 Sep 2013
- First Look
First Look: September 24
book: Adventures of an IT Leader (2009). In our Adventures book, we experimented with mechanisms to facilitate active learning such as Jim Barton's "living whiteboard," whereby Barton kept a running list of ideas associated with... View Details
Keywords: Sean Silverthorne
- 24 Feb 2015
- First Look
First Look: February 24
resistance to their lobbying activities from the general public. These areas are known as "thin political markets" to distinguish them from more vibrant and competitive "thick" political processes (e.g., healthcare... View Details
Keywords: Sean Silverthorne
- 29 Nov 2022
- Research & Ideas
Is There a Method to Musk’s Madness on Twitter?
things or at least convince everyone that things are under control? Wu: It’s essential that he continue to actively engage with all stakeholders here. In the short term, calming the advertisers down is going to be very important, and Musk... View Details
- 01 Jan 2007
- News
Jaime Augusto Zobel de Ayala, MBA 1987
trouble letting go, he gave us freedom to sink or swim." The brothers have pursued a strategy of maintaining Ayala's core strength—extensive, large-scale, high-end real estate development in and around Manila—while expanding their... View Details
- 18 Apr 2023
- Research & Ideas
What Happens When Banks Ditch Coal: The Impact Is 'More Than Anyone Thought'
Consumers who are eager to mitigate climate change can take many actions, such as reducing the number of airline flights they take or installing solar panels on their homes. But the planet is in a race against time, and individual action alone won’t help most countries... View Details
- 01 Nov 2020
- Research & Ideas
Good Leadership Is an Act of Kindness
calming. And it is healing: the Mayo Clinic urges us to "intentionally set a goal to be kinder to others. Express sincerely felt kindness to a co-worker." Science has confirmed what we observe in our daily interactions. According to the Mayo Clinic, acts of kindness... View Details
Keywords: by Boris Groysberg and Susan Seligson
- 24 Jan 2005
- Research & Ideas
Rethinking Activity-Based Costing
customer rather than assign resource costs first to activities and then to products or customers. For each group of resources, estimates of only two parameters are required: the cost per time unit of supplying resource capacity and the... View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
- 01 Mar 2024
- News
On the Radar
manipulation with more than 90 percent accuracy. Eventually, ENDAR will tap into Concentric’s bioradar data—that’s 12.8 million samples from across six continents and counting. (No countries have yet deployed it.) To achieve a truly... View Details
- Web
Business Fundamentals Course - CORe | HBS Online
University Get ready for the real world. Stand out from the crowd and impress during interviews as you prepare for your next opportunity. You can also earn undergraduate academic credit for CORe in select course starts. By learning these... View Details
- 03 Jun 2014
- First Look
First Look: June 3
of Entrepreneurship and Innovation By: Chatterji, Aaron, Edward Glaeser, and William R. Kerr Abstract—This chapter reviews recent academic work on the spatial concentration of entrepreneurship and innovation in the United States. We discuss rationales for the... View Details
Keywords: Sean Silverthorne
- 05 Oct 2023
- Blog Post
A Pathway to Public Service: Brandon Moore (MBA/MPP 2025)
problems demand public-private cooperation. We’ll only achieve our climate goals if private firms develop innovative technologies and public regulators keep a tight lid on emissions. Similarly, policymakers cannot fix our country’s wage gaps without View Details
- Web
Advisory Board - Entrepreneurship
the areas of low temperature physics, superconductivity, semiconductor electronics and photonics. He is credited with developing the field of phonon optics—the manipulation of monoenergetic acoustic beams at terahertz frequencies. He is... View Details