Filter Results:
(230)
Show Results For
- All HBS Web (436)
- Faculty Publications (13)
Show Results For
- All HBS Web (436)
- Faculty Publications (13)
Sort by
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
to have packaged and measured the relationships in a way that made sense to a lot of people. Q: Many companies approach creating a good customer experience as a discrete action: a customer satisfaction program, for example. But your books... View Details
Keywords: by Sean Silverthorne
- 26 Apr 2011
- Op-Ed
HBS Faculty Comment on Environmental Issues for Earth Day
work together to create all aspects of the urban environment. Also necessary are new systems and processes for helping cities operate efficiently and effectively, including the use of new information and communication technologies already available but currently View Details
- 14 May 2008
- Research & Ideas
Getting Down to the Business of Creativity
in captivity? Three professors in Harvard Business School's Entrepreneurial Management unit who focus on the study of creativity recognize the romantic allure of believing it's a rare quality bestowed on a chosen few, but all agree that... View Details
- 11 May 2011
- Research & Ideas
Building a Better Board
out a report card, but also to help make a good CEO a great CEO.” Corporations can mitigate this issue in a couple of ways, he says. For starters, they can hire an outside recruiter to enlist new board members, so that the board includes... View Details
Keywords: by Carmen Nobel
- 21 Jul 2008
- Research & Ideas
Solving the Marketing Resources Allocation Puzzle
several levels—across countries, across products, across marketing mix elements, across different vehicles within a marketing mix element (e.g., TV versus Internet for advertising). Each decision requires some specific considerations." The View Details
Keywords: by Sean Silverthorne
- 28 Apr 2009
- First Look
First Look: April 28, 2009
show that the same behaviors produce more ethical condemnation when they happen to produce bad rather than good outcomes, even if the outcomes are determined by chance. Our studies show that individuals judge behaviors as less ethical,... View Details
Keywords: Martha Lagace
- 02 May 2000
- Research & Ideas
Leading Professional Service Firms
industry are human talent and alignment. The work of professional service firms depends exclusively on the talent and intelligence of the people delivering it. Good firms hire the absolute best people and develop them, motivate them, and... View Details
- 12 Jun 2006
- Research & Ideas
The Promise of Channel Stewardship
the chain best positioned to create a process that benefits all. In this excerpt, Rangan discusses the promise of channel stewardship. (Look for an HBS Working Knowledge interview with Rangan next month.)Senior managers of most of the companies involved in moving View Details
- 26 Jan 2004
- Research & Ideas
What Developing-World Companies Teach Us About Innovation
mindsets, they innovate around (rather than through) technology, and they scour the globe for good ideas. These strategies, we believe, are as important for managers in developed countries as they are for executives in the developing... View Details
- 23 Nov 2009
- Research & Ideas
Management’s Role in Reforming Health Care
are used to good service from other industries and expect higher performance than they see on the delivery sector. They obviously worry a lot about whether their insurance will cover the medical services they need, but they are also... View Details
- 23 Dec 2008
- First Look
First Look: December 23, 2008
and, in particular, senior risk officers play in fifteen international banks. The research was carried out between June 2006 and June 2007, thus it offers a rare snapshot of the "calm before the storm"—the state of risk... View Details
Keywords: Martha Lagace
- 17 Mar 2008
- Research & Ideas
The Lessons of Business History: A Handbook
Yet for a number of reasons their research rarely permeates into wider literatures. Q: Why does business history research remain in a silo? A: I think there are at least three reasons. First, business historians often write big books on... View Details
Keywords: by Sean Silverthorne
- 06 Mar 2018
- First Look
First Look at Research and Ideas, March 6, 2018
provider—a comparatively costless and therefore puzzlingly rare decision that could supply redundancy and resilience in the event of an attack or service outage affecting one provider. Download working paper:... View Details
Keywords: Sean Silverthorne
- 05 Dec 2017
- Research & Ideas
What We've Learned from 101 Entrepreneurs in Emerging Markets
will provide educators and researchers unique opportunities to develop comparative approaches using a common database. Gao: There is excitement from students and scholars about using this novel data, particularly since the CEM project features View Details
Keywords: by Sean Silverthorne
- 19 Feb 2014
- Research & Ideas
Racist Umpires and Monetary Ministers
Journal of Labor Economics. Perhaps more than any other profession, we hold religious leaders above such base incentives as money. At the same time, it's the rare individual for whom money isn't at least part of a factor in the work they... View Details
- 18 Oct 2006
- Research & Ideas
New at the Helm: A Talk with HBS Dean Light
support I received, after the announcement, from former students and faculty. People really care deeply about HBS and are committed to its ongoing excellence. The good news is, the School is in great shape. Q: Looking ahead, what are some... View Details
- 06 Sep 2017
- What Do You Think?
Summing Up: What Are the Limits of CEO Activism?
themselves. Now more than ever, American society needs this kind of exchange of ideas.” Bill added, “All it takes for evil to flourish is for good people to remain silent.” Jesteeleconsult commented, “Looking the other way in times of... View Details
Keywords: by James Heskett
- 24 Sep 2014
- Op-Ed
We Need a Miracle. New Nuclear Might Provide it.
On September 4, the US Energy Information Agency (EIA) published its 2014 International Energy Outlook. Earlier this year, the International Energy Agency (IEA) released its latest World Energy Investment Outlook. Both watchdogs tell us the same story. Energy... View Details
- 01 Aug 2005
- Research & Ideas
How to Choose the Best Deal
negotiations are linked, BATNAs are rarely this cut-and-dried. Judging success with one seller is virtually impossible when you don't know what the second seller might be willing to do. Jim doesn't have a sure fallback. If talks with one... View Details
Keywords: by Michael Wheeler
- 24 Sep 2001
- Research & Ideas
Why the Internet Doesn’t Change Everything
issues that Gaillot had come to stand for: the problem of homelessness, the spread of AIDS, the evils of nuclear testing, and the wisdom of married priests. In the first six weeks of 1996, Partenia registered 250,000 hits. The Vatican, presumably, was not impressed... View Details
Keywords: by Debora L. Spar