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December 2012
Supplement

Delwarca Software Remote Support Unit, Spreadsheet for Instructors (Brief Case)

By: Roy D. Shapiro and Paul E. Morrison

December 2012
Case

Delwarca Software Remote Support Unit

By: Roy D. Shapiro and Paul E. Morrison

Delwarca Software provides business software to large corporate clients around the world. The firm serves customers who prefer to assemble corporate solutions using a combination of software programs from various suppliers rather than implementing a single enterprise... View Details

Keywords: Service Operations; Service Delivery; Mathematical Methods; Applications and Software; Problems and Challenges; Customer Satisfaction; Information Technology Industry

April 2012
Supplement

Bayonne Packaging, Inc., Faculty Spreadsheet (Brief Case)

By: Roy D. Shapiro and Paul E. Morrison

Keywords: Process Analysis; Management

April 2012
Supplement

Bayonne Packaging, Inc., Spreadsheet Supplement (Brief Case)

By: Roy D. Shapiro and Paul E. Morrison

Keywords: Process Analysis; Management

1 Aug 2003 - 6 Aug 2003
Conference Presentation

Do I contribute more when I trust more? A study on two boundary conditions of trust

By: K. Y. Ng and Roy Y.J. Chua

Keywords: Trust; Decision Choices and Conditions

2003
Chapter

Training and Developing Cultural Intelligence

By: J. S. Tan and Roy Y.J. Chua

Keywords: Culture; Cross-Cultural and Cross-Border Issues; Training; Learning

October 1996
Teaching Note

Liz Claiborne, Inc. and Ruentex Industries, Ltd. Case Series TN

By: Roy D. Shapiro and Marie-Therese M. Flaherty

Teaching Note for (9-690-048), (9-690-049), and (9-690-050). View Details

Keywords: Marketing Strategy; Production; Cooperation; Supply Chain; Apparel and Accessories Industry

March 1993
Case

Ruentex Industries Ltd. and Liz Claiborne, Inc. (Abridged)

By: Marie-Therese M. Flaherty and Roy D. Shapiro

Keywords: Apparel and Accessories Industry

Find at Harvard

February 1990 (Revised March 1990)
Case

Quantum Semiconductor, Inc.

By: Janice H. Hammond and Roy D. Shapiro

Quantum is faced with a difficult ethical dilemma--industry studies provide evidence that chemicals used in semiconductor manufacturing may cause women working in fabrication cleanrooms to suffer a higher likelihood of spontaneous abortions. The possibility of other... View Details

Keywords: Safety; Prejudice and Bias; Law; Equality and Inequality; Cost; Production; Ethics; Health; Gender; Semiconductor Industry

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October 1989
Case

Olivetti (C): The Transition Concerto, 1st and 2nd Movements

By: Malcolm S. Salter and Roy V. Eales

Keywords: Corporate Strategy; Information Technology Industry

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June 1988 (Revised May 1990)
Case

Olivetti (B): Putting De Benedetti's ""Mark I"" Strategy to Work

By: Roy V. Eales and Malcolm S. Salter

Keywords: Corporate Strategy; Information Technology Industry

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June 1988 (Revised May 1990)
Case

Olivetti (A): Picking Up the Pieces

By: Roy V. Eales and Malcolm S. Salter

Keywords: Information Technology Industry

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2023
Chapter

Business, Climate Change and the Anthropocene

By: Andrew J. Hoffman and Sukanya Roy

This chapter will assess climate change as a concern for business, both as a stand-alone issue and as part of the broader shift that scientists are calling the Anthropocene. It will begin by examining the extent to which the market – comprised of corporations, the... View Details

Keywords: Climate Change; Problems and Challenges; Mission and Purpose

October 2021
Article

Nancy Koehn on Leadership Lessons from Rep. John Lewis and the Civil Rights Movement

By: Nancy F. Koehn and Devjani Roy

November 2011 (Revised March 2012)
Teaching Note

CDG: Managing in China's Economic Transformation (TN)

By: Roy Y.J. Chua and Sharon Mozgai

Keywords: Economy; Transformation; China

2006
Article

Empowerment through Choice? A Critical Analysis of the Effects of Choice in Organizations

By: Roy Y.J. Chua and S Iyengar

Keywords: Decision Choices and Conditions; Theory; Organizations

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September 1994
Teaching Note

Bose Corporation: The JIT II Program (A), (B), (C), (D), and Videotape TN

By: Roy D. Shapiro and Bruce Isaacson

Teaching Note for (9-694-001), (9-694-002), (9-694-003), (9-694-004), and (9-695-504). View Details

Keywords: Distribution Channels; Customer Relationship Management

01 Feb 2017
What Do You Think?

Is the Next Jobs Crisis Just Ahead?

for beginning teachers So, is there any hope?” Roy Damary summed up his thoughts this way: “And we all thought that the service industry was the salvation of countries facing industrial decline!” Although the challenge was framed in terms... View Details

Keywords: by James Heskett; Service

December 2012
Teaching Note

Delwarca Software Remote Support Unit (Brief Case)

By: Roy D. Shapiro and Paul E. Morrison

April 2012
Case

Bayonne Packaging, Inc.

By: Roy D. Shapiro and Paul E. Morrison

A printer and paper converter produces customized packaging used by industrial customers to deliver promotional materials, software, luxury beverages, and gift food and candy. The company specializes in creating innovative packaging solutions for its customers and... View Details

Keywords: Production Controls; Manufacturing; Capacity Analysis; Quality Control; Performance Management; Process Analysis; Quality; Production; Performance Productivity; Performance Capacity; Business Processes; Manufacturing Industry

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