Psychological Safety - Publications - Faculty & Research

24 Jan 2011
HBS Case

Terror at the Taj

recover after the attacks. Underlying this framework is a central conundrum: Why did the Taj employees stay at their posts, jeopardizing their safety in order to save hotel guests? And is this level of loyalty and dedication something... View Details

Keywords: by Julia Hanna; Accommodations

07 Mar 2022
Research & Ideas

Effective Leaders Share the Spotlight with Their Teams

create an inclusive culture for employees so that they have the psychological safety to be motivated to contribute to the company.” Zou coauthored the paper Inclusive Managers with Ethan Rouen, assistant... View Details

Keywords: by Pamela Reynolds

17 Nov 2016
Op-Ed

What's Behind the Unexpected Trump Support from Women

In the days since the election, more than 400 hate crimes in local schools, communities, and businesses have been reported Trump’s statements about sexually harassing women potentially give permission for a set of behaviors that undermine the View Details

Keywords: by Laura Morgan Roberts and Robin Ely

Web

Credential of Leadership, Impact, and Management in Business | HBS Online

dynamics and leadership of effective teams. You’ll define psychological safety and cover various elements of leading effective teams, including decision-making, navigating change, agile management, and... View Details

15 Nov 2018
Book

Can the Global Food Industry Overcome Public Distrust?

JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details

Keywords: by Sean Silverthorne; Agriculture & Agribusiness

Web

Technology & Operations Management Awards & Honors - Faculty & Research

Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth (John Wiley & Sons, 2018) was named one of the Best International Non-Fiction Books of 2019 by the Sharjah International... View Details

02 Mar 2009
Research & Ideas

When Goal Setting Goes Bad

Presented with a goal to build a car "under 2,000 pounds and under $2,000" by 1970, employees overlooked safety testing and designed a car where the gas tank was vulnerable to explosion from rear-end collisions. Fifty-three people died as... View Details

Keywords: by Sean Silverthorne

15 Dec 2021
Research & Ideas

The 10 Most Popular Articles of 2021

if employees have the psychological safety to reflect on these close calls, says research by Amy C. Edmondson, Olivia Jung, and colleagues. 5. How a Company Made Employees So Miserable, They Killed... View Details

Keywords: by Danielle Kost

14 Oct 2021
In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

going forward should help employees buy in. There are several potential benefits of in-person interaction, to be sure. The basics of teamwork, like sharing information, making joint decisions, and coordinating activities, can typically be accomplished remotely. The... View Details

Keywords: by Kristen Senz

17 Sep 2019
Cold Call Podcast

How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize

Keywords: Re: Amy C. Edmondson; Health

Web

Capturing & Disseminating Video/Photography During Course Activities | About

confidential, thereby creating psychological safety needed for candid participation and risk-taking in our learning environments. Additionally, it removes distractions caused by any use of personal... View Details

08 Nov 2021
Blog Post

4 Ways the MS/MBA is Preparing Me for a Career in Health Care and the Life Sciences

Tell us about your life before HBS. I grew up in Antwerp, Belgium as part of the Jewish community. Having four grandparents who are Holocaust survivors, I felt it was important to experience life in Israel, and so, after taking a gap year, pursued a joint degree in... View Details

22 Sep 2022
News

The Beauty Guide

lipstick or big earrings, which is such a part of who I am as a Latina.” In her current capacity at Clinique, Freyre works to foster a culture of inclusivity and diversity, not just in seeking talent but also in establishing what she calls a View Details

Keywords: Maureen Harmon

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

stainless steel industry, invested both time and capital in ensuring physical and psychological safety for employees during the pandemic. Multiple town hall meetings were held to share the company's plans... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

05 May 2008
Research & Ideas

Connecting with Consumers Using Deep Metaphors

second campaign is the Michelin tire ad portraying the tire as a container—another deep metaphor—of safety for one's family, especially children. The last version of the ad, which ran for many years, showed a child positioned within a... View Details

Keywords: by Martha Lagace; Consumer Products

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

state lasts, we may see a shift away from static organizational structures toward dynamic team forms. This only works well under conditions of psychological safety, when leaders have made it crystal clear that every team member is welcome... View Details

Keywords: by Dina Gerdeman

Blog

What Black Executives Really Want

psychological safety in the workplace. Feeling safe means being able to express yourself, discuss difficult issues, take risks, collaborate freely with others—and even make mistakes—without repercussions.... View Details

22 Aug 2005
Research & Ideas

The Hard Work of Failure Analysis

psychological biases and errors that reduce the accuracy of human perception, sense making, estimation, and attribution.1 These can hinder the human ability to analyze failure effectively. People tend to be more comfortable attending to... View Details

Keywords: by Amy Edmondson & Mark D. Cannon

November 2013 (Revised June 2014)
Case

E-Cigarettes: Marketing Versus Public Health

By: John A. Quelch and Margaret L. Rodriguez

Electronic cigarettes (e-cigarettes) were heralded by some as a healthcare game changer, enabling smokers to switch to a new product which carried lower risk of cancer. However, there were concerns about the public health risk of e-cigarettes, particularly the chance... View Details

Keywords: Public Health; Tobacco; Smoking; Cigarettes; Electronic Cigarettes; Cancer; Lung; Lorillard; Philip Morris; Safety; Technological Innovation; Conflict of Interests; Market Entry and Exit; Marketing; Health; Advertising; Consumer Products Industry; Health Industry

Citation

Educators

Purchase

08 Oct 2021
Blog Post

8 Stories from PRIDE for National Coming Out Day

legal restrictions, intolerant cultural norms, or other factors that create physical and psychological safety concerns. It may be that they can come out only to very close confidantes, anonymously to... View Details

Publications