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- All HBS Web
(314)
- News (74)
- Research (153)
- Events (2)
- Multimedia (2)
- Faculty Publications (97)
Show Results For
- All HBS Web
(314)
- News (74)
- Research (153)
- Events (2)
- Multimedia (2)
- Faculty Publications (97)
- 2009
- Article
The Dynamics of Silencing Conflict
By: Leslie Perlow and Nelson Repenning
In many organizations, when people perceive a difference with another they often do not fully express themselves. Despite creating innumerable problems, silencing conflict is a persistent phenomenon. While the antecedents of acts of silence are well documented, little... View Details
Perlow, Leslie, and Nelson Repenning. "The Dynamics of Silencing Conflict." Research in Organizational Behavior 29 (2009): 195–223.
- 01 Dec 2013
- News
Alumni News | Bookshelf: A Manager's Responsibility in the 21st Century
It's easy to think that the 2010 disaster at the BP drilling platform Deepwater Horizon in the Gulf of Mexico was the result of a chain of cascading events beyond the control of anyone to stop. But as the authors of Avoiding Corporate Breakdowns: The Nature and Extent... View Details
- 16 Oct 2014
- News
Reducing special-interest influence over government regulation
When regulated industries exert undue influence on (or “capture”) their governmental regulators, problems that are all too familiar may result. And while scholars have investigated regulatory capture, deregulation has been the most typical, and often the only, remedy... View Details
- 14 Jan 2022
- Blog Post
Embracing Activism for Social Change
intervention training for the 90 call takers, establishing new protocols and role-playing exercises that enabled them to identify and correctly triage calls over to a clinician on site,” she explains. “That had a big impact on improving... View Details
- 2008
- Working Paper
Traveling Agents: Political Change and Bureaucratic Turnover in India
By: Lakshmi Iyer and Anandi Mani
We develop a framework to empirically examine how politicians with electoral pressures control bureaucrats with career concerns as well as the consequences for bureaucrats' career investments. Unique micro-level data on Indian bureaucrats support our key predictions.... View Details
Keywords: Governance Controls; Political Elections; Management Skills; Managerial Roles; Personal Development and Career; Societal Protocols; India
Iyer, Lakshmi, and Anandi Mani. "Traveling Agents: Political Change and Bureaucratic Turnover in India." Harvard Business School Working Paper, No. 09-006, July 2008. (Revised April 2009, November 2009.)
- Portrait Project
Sarah Zaidi
My meeting with the Board is in twenty minutes, and I squint at the spreadsheet. A hand places a cup of steaming chai and a saucer with three tea biscuits beside my laptop. Three biscuits? Protocol permits two at most, and Hafiz is a... View Details
- Article
(When) Are Religious People Nicer? Religious Salience and the 'Sunday Effect' on Pro-social Behavior
By: Deepak Malhotra
Prior research has found mixed evidence for the long-theorized link between religiosity and pro-social behavior. To help overcome this divergence, we hypothesize that pro-social behavior is linked not to religiosity per se, but rather to the salience of religion and... View Details
Keywords: Philanthropy and Charitable Giving; Auctions; Bids and Bidding; Religion; Behavior; Societal Protocols
Malhotra, Deepak. "(When) Are Religious People Nicer? Religious Salience and the 'Sunday Effect' on Pro-social Behavior." Judgment and Decision Making 5, no. 2 (April 2010): 138–143.
- 2009
- Working Paper
Assess, Don't Assume, Part I: Etiquette and National Culture in Negotiation
When facing a cross-border negotiation, the standard preparatory assessments -- of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc. -- should be... View Details
Keywords: Cross-Cultural and Cross-Border Issues; Negotiation Process; Societal Protocols; Competitive Advantage; Cooperation
Sebenius, James K. "Assess, Don't Assume, Part I: Etiquette and National Culture in Negotiation." Harvard Business School Working Paper, No. 10-048, December 2009.
- September 2007
- Journal Article
Refugee Camp Economies
By: Eric D. Werker
This paper describes the economy of a refugee camp. Key distortions to the economy of Kyangwali Refugee Settlement in Uganda are noted and the findings are used to construct a generic model of a refugee camp economy. Camp economies are influenced by host country... View Details
Keywords: Refugees; Economy; Policy; Civil Society or Community; Human Needs; Societal Protocols; Uganda
Werker, Eric D. "Refugee Camp Economies." Journal of Refugee Studies 20, no. 3 (September 2007): 461–480.
- 2012
- Working Paper
What Do Managers Do? Exploring Persistent Performance Differences among Seemingly Similar Enterprises
By: Robert Gibbons and Rebecca Henderson
Social networks and social groups have both been seen as important to discouraging malfeasance and supporting the global pro-social norms that underlie social order, but have typically been treated either as pure substitutes or as having completely independent effects.... View Details
Keywords: Social Norms; Social Networks; Triadic Closure; Social Groups; Group Identity; Groups and Teams; Identity; Performance Consistency; Social and Collaborative Networks; Societal Protocols; Social Media
Gibbons, Robert, and Rebecca Henderson. "What Do Managers Do? Exploring Persistent Performance Differences among Seemingly Similar Enterprises." Harvard Business School Working Paper, No. 13-020, August 2012.
- 2012
- Working Paper
With Us or Against Us? Networks, Identity and Order in a Virtual World
By: Magnus Thor Torfason
Social networks and social groups have both been seen as important to discouraging malfeasance and supporting the global pro-social norms that underlie social order, but have typically been treated either as pure substitutes or as having completely independent effects.... View Details
Keywords: Social Norms; Social Networks; Triadic Closure; Social Groups; Group Identity; Groups and Teams; Boundaries; Organizations; Identity; Social and Collaborative Networks; Societal Protocols
Torfason, Magnus Thor. "With Us or Against Us? Networks, Identity and Order in a Virtual World." Harvard Business School Working Paper, No. 13-019, August 2012. (Revise and Resubmit, American Journal of Sociology.)
- 18 Oct 2021
- Blog Post
Embracing Activism for Social Change
new protocols and role-playing exercises that enabled them to identify and correctly triage calls over to a clinician on site,” she explains. “That had a big impact on improving protocols to ensure that... View Details
- Blog
How We Are Keeping HBS—and Our Program Participants—Healthy
University Health Service has implemented comprehensive procedures for case investigation and contact tracing. We have also stepped up cleaning protocols and upgraded ventilation systems to improve airflow. In addition, we've tapped into... View Details
- 01 Jun 2000
- News
Networked Computers behind IT Payoff
the Internet Protocol (IP)." McAfee explains that because they connect people to vast pools of information, networks are extremely valuable tools for businesses. "It may well be that businesses benefit primarily not from the computer's... View Details
- 01 Mar 2008
- News
“A National System of Income Supplementation”
Richard America’s analysis of the crippling legacy of racial discrimination in the United States was underscored by a study released last summer. In the wake of a spate of riots in urban America in the 1960s, a federal government commission concluded in 1967 that the... View Details
- 01 Jun 2010
- News
Get Well Soon
million Pursuing Perfection grant from the Robert Wood Johnson Foundation. In addition to funding an improvement-science training program, the grant requires that the hospital undertake improvement projects. Hence, Kotagal develops hospital-wide View Details
- 01 Sep 2010
- News
Leslie Gold
Gold Illustration by David Cowles Leslie Goldbloom (MBA ’85), aka Leslie Gold, the RadioChick, first established herself in the male-dominated world of talk radio as cohost of Two Chicks Dishing on Boston’s WRKO in the mid-1990s. She later moved to New York’s WNEW,... View Details
- Profile
Ben Steiner
Princeton and with TARP, Ben has interned with the Clinton Foundation, where he spent six weeks in Malawi helping farmers form a collective for greater market power; and two weeks in Rwanda, facilitating a carbon-exchange program: European companies would obtain carbon... View Details
- 2011
- Other Unpublished Work
Medium and Message: The Role of the Media in Establishing Institutional Logics
By: Mukti Khaire and Erika Richardson
Research on industry institutional logics has provided insights into the factors that influence organizational behavior and actions. However, we still lack a detailed understanding of how industry logics emerge from societal-level values, get disseminated, and become... View Details
- October 2010
- Case
CDG: Managing in China's Economic Transformation
By: Roy Y.J. Chua, Shaohui Chen and Lisa Kwan
China Data Group (CDG) is a leading business processes outsourcing company based in Beijing, China. Roc Yang, chairman of CDG, had to confront a dilemma when he discovered that one of his senior managers gave a gift to a potential client in an effort to win a large... View Details
Keywords: Cross-Cultural and Cross-Border Issues; Management Practices and Processes; Emerging Markets; Negotiation Deal; Relationships; Networks; Societal Protocols; China
Chua, Roy Y.J., Shaohui Chen, and Lisa Kwan. "CDG: Managing in China's Economic Transformation." Harvard Business School Case 411-067, October 2010.