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  • Article

(When) Are Religious People Nicer? Religious Salience and the 'Sunday Effect' on Pro-social Behavior

By: Deepak Malhotra
Prior research has found mixed evidence for the long-theorized link between religiosity and pro-social behavior. To help overcome this divergence, we hypothesize that pro-social behavior is linked not to religiosity per se, but rather to the salience of religion and... View Details
Keywords: Philanthropy and Charitable Giving; Auctions; Bids and Bidding; Religion; Behavior; Societal Protocols
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  • 2009
  • Working Paper

Assess, Don't Assume, Part I: Etiquette and National Culture in Negotiation

By: James K. Sebenius
When facing a cross-border negotiation, the standard preparatory assessments -- of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc. -- should be... View Details
Keywords: Cross-Cultural and Cross-Border Issues; Negotiation Process; Societal Protocols; Competitive Advantage; Cooperation
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  • September 2007
  • Journal Article

Refugee Camp Economies

By: Eric D. Werker
This paper describes the economy of a refugee camp. Key distortions to the economy of Kyangwali Refugee Settlement in Uganda are noted and the findings are used to construct a generic model of a refugee camp economy. Camp economies are influenced by host country... View Details
Keywords: Refugees; Economy; Policy; Civil Society or Community; Human Needs; Societal Protocols; Uganda
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  • June 2023
  • Article

The Salary Taboo: Privacy Norms and the Diffusion of Information

By: Zoë Cullen and Ricardo Perez-Truglia
The limited diffusion of salary information has implications for labor markets, such as wage discrimination policies and collective bargaining. Access to salary information is believed to be limited and unequal, but there is little direct evidence on the sources of... View Details
Keywords: Search Costs; Privacy; Norms; Compensation; Financial Industry; Field Experiment; Knowledge Dissemination; Equality and Inequality; Gender; Compensation and Benefits; Societal Protocols
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  • 10 Jul 2000
  • Research & Ideas

IT Links for Boundaryless Companies

That includes, especially, an understanding of the open standards process through which the Internet was built, with engineers stacking one set of open protocols on top of another from the physical—how you plug the wires together—through... View Details
Keywords: by Kenneth Liss
  • Portrait Project

Sarah Zaidi

My meeting with the Board is in twenty minutes, and I squint at the spreadsheet. A hand places a cup of steaming chai and a saucer with three tea biscuits beside my laptop. Three biscuits? Protocol permits two at most, and Hafiz is a... View Details
  • Blog

How We Are Keeping HBS—and Our Program Participants—Healthy

University Health Service has implemented comprehensive procedures for case investigation and contact tracing. We have also stepped up cleaning protocols and upgraded ventilation systems to improve airflow. In addition, we've tapped into... View Details
  • 01 Dec 2013
  • News

Alumni News | Bookshelf: A Manager's Responsibility in the 21st Century

It's easy to think that the 2010 disaster at the BP drilling platform Deepwater Horizon in the Gulf of Mexico was the result of a chain of cascading events beyond the control of anyone to stop. But as the authors of Avoiding Corporate Breakdowns: The Nature and Extent... View Details
Keywords: Sean Silverthorne; oil spill; Publishing Industries (except Internet); Information
  • 01 Jun 2004
  • News

Cyberposium: Pros and Cons of Outsourcing

point of view, it will create a new paradigm,” said Gupta. Radio frequency ID tags, Voice over Internet Protocol (VoIP), and online gaming were among the other topics covered. The conference, which drew over 500 attendees, was organized... View Details
Keywords: cyberposium; cost; Corporate Services
  • 2012
  • Working Paper

With Us or Against Us? Networks, Identity and Order in a Virtual World

By: Magnus Thor Torfason
Social networks and social groups have both been seen as important to discouraging malfeasance and supporting the global pro-social norms that underlie social order, but have typically been treated either as pure substitutes or as having completely independent effects.... View Details
Keywords: Social Norms; Social Networks; Triadic Closure; Social Groups; Group Identity; Groups and Teams; Boundaries; Organizations; Identity; Social and Collaborative Networks; Societal Protocols
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  • 16 Oct 2014
  • News

Reducing special-interest influence over government regulation

When regulated industries exert undue influence on (or “capture”) their governmental regulators, problems that are all too familiar may result. And while scholars have investigated regulatory capture, deregulation has been the most typical, and often the only, remedy... View Details
  • 01 Jun 2000
  • News

Networked Computers behind IT Payoff

the Internet Protocol (IP)." McAfee explains that because they connect people to vast pools of information, networks are extremely valuable tools for businesses. "It may well be that businesses benefit primarily not from the computer's... View Details
  • 01 Sep 2010
  • News

Leslie Gold

Gold Illustration by David Cowles Leslie Goldbloom (MBA ’85), aka Leslie Gold, the RadioChick, first established herself in the male-dominated world of talk radio as cohost of Two Chicks Dishing on Boston’s WRKO in the mid-1990s. She later moved to New York’s WNEW,... View Details
Keywords: Talk Radio; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Furniture and Related Product Manufacturing; Manufacturing
  • 2012
  • Working Paper

What Do Managers Do? Exploring Persistent Performance Differences among Seemingly Similar Enterprises

By: Robert Gibbons and Rebecca Henderson
Social networks and social groups have both been seen as important to discouraging malfeasance and supporting the global pro-social norms that underlie social order, but have typically been treated either as pure substitutes or as having completely independent effects.... View Details
Keywords: Social Norms; Social Networks; Triadic Closure; Social Groups; Group Identity; Groups and Teams; Identity; Performance Consistency; Social and Collaborative Networks; Societal Protocols; Social Media
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  • 2008
  • Working Paper

Traveling Agents: Political Change and Bureaucratic Turnover in India

By: Lakshmi Iyer and Anandi Mani
We develop a framework to empirically examine how politicians with electoral pressures control bureaucrats with career concerns as well as the consequences for bureaucrats' career investments. Unique micro-level data on Indian bureaucrats support our key predictions.... View Details
Keywords: Governance Controls; Political Elections; Management Skills; Managerial Roles; Personal Development and Career; Societal Protocols; India
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  • 23 Oct 2019
  • News

Understanding Business Firsthand in South Korea

through which . . . [to learn] about South Korea and its people,” says Nix Maasdorp (MBA 2020). “Our customer interviews enabled us to approach our objective from a much deeper and more thoughtful perspective.” The students also had to observe specific View Details
Keywords: Global Understanding; Internationalization; Educational Innovation
  • October 2010
  • Case

CDG: Managing in China's Economic Transformation

By: Roy Y.J. Chua, Shaohui Chen and Lisa Kwan
China Data Group (CDG) is a leading business processes outsourcing company based in Beijing, China. Roc Yang, chairman of CDG, had to confront a dilemma when he discovered that one of his senior managers gave a gift to a potential client in an effort to win a large... View Details
Keywords: Cross-Cultural and Cross-Border Issues; Management Practices and Processes; Emerging Markets; Negotiation Deal; Relationships; Networks; Societal Protocols; China
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  • 29 Aug 2014
  • News

The Untold Story of How a Culture of Shame Perpetuates Abuse

Keywords: sexual abuse; Peek.com
  • 01 Mar 2018
  • News

Ask the Expert: Disaster Master

unexpected? What kind of internal communication exists for perfect coordination? —Karan Gupta (GMP 18, 2015) BEER: Companies can be prepared by having a crisis management team and established communication protocols in place, as well as... View Details
Keywords: Julia Hanna
  • 18 Oct 2021
  • Blog Post

Embracing Activism for Social Change

new protocols and role-playing exercises that enabled them to identify and correctly triage calls over to a clinician on site,” she explains. “That had a big impact on improving protocols to ensure that... View Details