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Show Results For
- All HBS Web
(3,923)
- People (4)
- News (725)
- Research (2,469)
- Events (22)
- Multimedia (40)
- Faculty Publications (1,546)
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- November 2018
- Supplement
Zalora PH: Solving the Profitability Challenge by Hiding Discounts Online
By: Thales S. Teixeira, Donald Ngwe, Leandro A. Guissoni and Samy Dana
Teixeira, Thales S., Donald Ngwe, Leandro A. Guissoni, and Samy Dana. "Zalora PH: Solving the Profitability Challenge by Hiding Discounts Online." Harvard Business School Multimedia/Video Supplement 519-703, November 2018.
- Article
Study: More Frequent Sales Quotas Help Volume but Hurt Profits
By: Doug J. Chung and Das Narayandas
Chung, Doug J., and Das Narayandas. "Study: More Frequent Sales Quotas Help Volume but Hurt Profits." Harvard Business Review (website) (August 14, 2017).
- Research Summary
How to Manage Customers for Increased Profits and Customer Satisfaction
By: Frances X. Frei
For many service firms, the customer plays an important role in contributing to the cost and/or quality of the service. This is very different than many manufacturing contexts, for example, where the firm has virtually complete control over product cost and quality. ... View Details
- August 2002 (Revised February 2018)
- Teaching Note
Customer Profitability and Customer Relationship Management at RBC Financial Group
By: V.G. Narayanan
Teaching Note for 102-043 and 102-072. View Details
- April 14, 2015
- Article
The Type of Socially Responsible Investments That Make Firms More Profitable
By: George Serafeim
Keywords: Sustainability; Corporate Social Responsibility; Corporate Sustainability; Investing; Investment Management; Corporate Social Responsibility and Impact; Profit; Investment; Environmental Sustainability
Serafeim, George. "The Type of Socially Responsible Investments That Make Firms More Profitable." Harvard Business Review (website) (April 14, 2015).
- 11 Dec 2023
- Research & Ideas
Doing Well by Doing Good? One Industry’s Struggle to Balance Values and Profits
profits and, by and large, paying a living wage to their editorial employees, the study notes. That stability also enabled the field’s moral calling to mature and develop like it never had before, with a belief in the mission of... View Details
Keywords: by Scott Van Voorhis
- 1999
- Chapter
The Service Profit Chain: Intellectual Roots, Current Realities, and Future Prospects
By: Roger Hallowell and Leonard A. Schlesinger
- 2014
- Other Unpublished Work
Turning a Profit While Doing Good: Aligning Sustainability with Corporate Performance
By: George Serafeim
Serafeim, George. "Turning a Profit While Doing Good: Aligning Sustainability with Corporate Performance." Governance Studies, The Initiative on 21st Century Capitalism, No. 19, Brookings Institution, December 2014.
- summer 2007
- Article
Fast-Track Profit Models: Creating the New Due-Diligence Process for Mergers and Acquisitions
By: Steven R. Anderson, Kevin J. Prokop and Robert S. Kaplan
Anderson, Steven R., Kevin J. Prokop, and Robert S. Kaplan. "Fast-Track Profit Models: Creating the New Due-Diligence Process for Mergers and Acquisitions." Journal of Private Equity 10, no. 3 (summer 2007): 22–34.
- 2012
- Working Paper
IP Modularity: Profiting from Innovation by Aligning Product Architecture with Intellectual Property
By: Joachim Henkel, Carliss Y. Baldwin and Willy C. Shih
In this paper we explain how firms seeking to take advantage of distributed innovation and outsourcing can bridge the tension between value creation and value capture by modifying the modular structure of their technical systems. Specifically, we introduce the concept... View Details
Keywords: Modularity; Value Appropriation; Distributed Innovation; Open Innovation; Strategy; Open Source Distribution; Value; Complexity; Intellectual Property
Henkel, Joachim, Carliss Y. Baldwin, and Willy C. Shih. "IP Modularity: Profiting from Innovation by Aligning Product Architecture with Intellectual Property." Harvard Business School Working Paper, No. 13-012, August 2012. (Revised November 2012.)
- July 2005
- Article
Profit Maximization versus Disadvantageous Inequality in Choice Behavior: The Impact of Self-Categorization
By: S. M. Garcia, A. Tor, M. Bazerman and D. T. Miller
Garcia, S. M., A. Tor, M. Bazerman, and D. T. Miller. "Profit Maximization versus Disadvantageous Inequality in Choice Behavior: The Impact of Self-Categorization." Journal of Behavioral Decision Making 18, no. 3 (July 2005): 187–198.
- 2003
- Book
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
Heskett, James L., W. Earl Sasser Jr., and Leonard A. Schlesinger. The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. New York: Free Press, 2003.
- summer 2002
- Article
Case Study: Customer Profitability and Customer Relationship Management at RBC Financial Group
By: V.G. Narayanan and Lisa Brem
Narayanan, V.G., and Lisa Brem. "Case Study: Customer Profitability and Customer Relationship Management at RBC Financial Group." Journal of Interactive Marketing 16, no. 3 (summer 2002): 76–98.
- Summer 2013
- Article
IP Modularity: Profiting from Innovation by Aligning Product Architecture with Intellectual Property
By: Joachim Henkel, Carliss Y. Baldwin and Willy C. Shih
Firms seeking to take advantage of distributed innovation and outsourcing can bridge the tension between value creation and value capture by modifying the modular structure of their technical systems. Specifically, this article introduces the concept of "IP... View Details
Keywords: Modularity; Value Appropriation; Distributed Innovation; Open Innovation; Innovation Strategy; Intellectual Property; Value
Henkel, Joachim, Carliss Y. Baldwin, and Willy C. Shih. "IP Modularity: Profiting from Innovation by Aligning Product Architecture with Intellectual Property." California Management Review 55, no. 4 (Summer 2013): 65–82.
- 07 Sep 2012
- Working Paper Summaries
IP Modularity: Profiting from Innovation by Aligning Product Architecture with Intellectual Property
- February 2000
- Article
Bad News Travels Slowly: Size, Analyst Coverage and the Profitability of Momentum Strategies
Hong, Harrison, Terence Lim, and Jeremy Stein. "Bad News Travels Slowly: Size, Analyst Coverage and the Profitability of Momentum Strategies." Journal of Finance 55, no. 1 (February 2000).
- 18 Jul 2023
- Interview
Jeffrey Rayport on Product Market Fit, Profit Market Fit and Whiplash, and More
By: Jeffrey F. Rayport and Doug Levin
This episode of "Lessons from Startup Life" podcast features Jeffrey Rayport, Senior Lecturer of Business Administration at the Harvard Business School. Jeffrey specializes in teaching and researching growth-stage technology ventures and their scalability. Prior to... View Details
Keywords: Scaling And Growth; Start-up; Diversity; Equity; Inclusion; Technology; Business Startups; Product Marketing; Business Growth and Maturation
"Jeffrey Rayport on Product Market Fit, Profit Market Fit and Whiplash, and More." Lessons from a Startup Life (podcast), July 18, 2023.
- 1976
- Book
U.S. Taxation of United States Manufacturing Abroad: Likely Effects of Taxing Unremitted Profits
By: Robert B. Stobaugh
Stobaugh, Robert B. U.S. Taxation of United States Manufacturing Abroad: Likely Effects of Taxing Unremitted Profits. New York: Financial Executives Research Foundation, 1976.
- 2019
- Working Paper
The Customer May Not Always Be Right: Customer Compatibility and Service Performance
This paper investigates the impact of customer compatibility – the degree of fit between the needs of customers and the capabilities of the operations serving them – on customer experiences and firm performance. We use a variance decomposition analysis to quantify the... View Details
Keywords: Customer Compatibility; Satisfaction; Profitability; Customer Relationship Management; Service Operations; Customer Satisfaction; Banking Industry; Retail Industry
Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "The Customer May Not Always Be Right: Customer Compatibility and Service Performance." Harvard Business School Working Paper, No. 16-091, February 2016. (Revised December 2019.)