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Show Results For
- All HBS Web
(3,811)
- People (4)
- News (725)
- Research (2,483)
- Events (22)
- Multimedia (40)
- Faculty Publications (1,541)
- 1993
- Other Teaching and Training Material
People, Service, Success: The Service Profit Link
Schlesinger, Leonard A., James Heskett, and W. Earl Sasser. "People, Service, Success: The Service Profit Link." Harvard Business Publishing, 1993. Video. (Volume 1 - The Service Profit Link, Volume 2 - Mobilizing People for Breakthrough Service, Volume 3 - The Lifetime Value of Customers, Volume 4 - Listening to Customers, Volume 5 - Saving Customers with Service Recovery.)
- 1997
- Working Paper
The Emergence and Sustainability of Abnormal Profits
By: Anita M. McGahan and Michael E. Porter
- 27 Mar 2023
- News
Striking the Balance Between Profits and Purpose
- 2003
- Book
Profits You Can Trust: Spotting and Surviving Accounting Landmines
By: H. David Sherman, S. David Young and Harris Collingwood
Profits You Can Trust gives managers, directors, lenders, audit partners and analysts a clear framework to demystify global financial reporting in a market fraught with danger. Filled with provocative and enlightening examples, it offers a fresh perspective and clear... View Details
Sherman, H. David, S. David Young, and Harris Collingwood. Profits You Can Trust: Spotting and Surviving Accounting Landmines. Upper Saddle River, NJ: Financial Times Prentice Hall, 2003.
Frenemies in Platform Markets: Heterogeneous Profit Foci as Drivers of Compatibility Decisions
We study compatibility decisions of two competing platform owners that generate profits through both hardware sales and royalties from content sales. We consider a game-theoretic model in which two platforms offer different standalone utilities to users. We find that... View Details
- Article
Industry Structure and Competitive Strategy: Keys to Profitability
By: M. E. Porter
Porter, M. E. "Industry Structure and Competitive Strategy: Keys to Profitability." Financial Analysts Journal (July–August 1980).
- Research Summary
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
By: W. Earl Sasser
W. Earl Sasser, Jr., Leonard A. Schlesinger, and James L. Heskett complted a multi-firm study that provides further empirical verification of relationships established in their earlier examinations of 'breakthrough' service and the service profit chain.... View Details
- October 2022 (Revised February 2024)
- Case
Masdar City: Aiming for Sustainable and Profitable Real Estate
By: Boris Vallee and Fares Khrais
Masdar City broke ground in 2008 and was conceived by the Abu Dhabi government to be an international beacon of innovation in sustainable energy and real estate. It was also to be a profitable investment for the government. At first glance, the two goals pulled in... View Details
Keywords: Analysis; Business Growth And Maturation; Decisions; Public Sector; Financial Crisis; Construction; Climate Change; Green Technology; Borrowing And Debt; Corporate Finance; Capital; Capital Budgeting; Capital Structure; Cost Of Capital; Equity; REIT; Financial Management; Financial Strategy; Initial Public Offering; Innovation; Growth And Development Strategy; Emerging Markets; Urban Development; Middle East; United Arab Emirates; Sustainable Cities; Green Building; Business and Government Relations; Decision Choices and Conditions; Financing and Loans; Real Estate Industry; Construction Industry; Energy Industry; Green Technology Industry; Abu Dhabi
Vallee, Boris, and Fares Khrais. "Masdar City: Aiming for Sustainable and Profitable Real Estate." Harvard Business School Case 223-036, October 2022. (Revised February 2024.)
- March 2016
- Article
To Groupon or Not to Groupon: The Profitability of Deep Discounts
By: Benjamin Edelman, Sonia Jaffe and Scott Duke Kominers
We examine the profitability and implications of online discount vouchers, a relatively new marketing tool that offers consumers large discounts when they prepay for participating firms' goods and services. Within a model of repeat experience good purchase, we examine... View Details
Keywords: Voucher Discounts; Groupon; Experience Goods; Repeat Purchase; Internet and the Web; Marketing Strategy; Marketing Communications
Edelman, Benjamin, Sonia Jaffe, and Scott Duke Kominers. "To Groupon or Not to Groupon: The Profitability of Deep Discounts." Marketing Letters 27, no. 1 (March 2016): 39–53. (First circulated in June 2011. Featured in Working Knowledge: Is Groupon Good for Retailers? Excerpted in HBR Blogs: To Groupon or Not To Groupon: New Research on Voucher Profitability.)
- 28 Jun 2022
- Book
The Moral Enterprise: How Two Companies Profit with Purpose
How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details
Keywords: by Avery Forman
- October 2006
- Article
Profiting from Innovation and the Intellectual Property Revolution
By: Gary Pisano
Pisano, Gary. "Profiting from Innovation and the Intellectual Property Revolution." Commemorating the 20th Anniversary of the publication of David Teece's article, "Profiting from Innovation", in Research Policy Research Policy 35, no. 8 (October 2006): 1122–1130.
- April 1994
- Article
Read 1993 Annual Reports to Understand 1994 Profits
By: David F. Hawkins
Hawkins, David F. "Read 1993 Annual Reports to Understand 1994 Profits." Accounting Bulletin, no. 23 (April 1994).
- 1986
- Chapter
Firm and Market Interfaces of Profit Center Control
By: Robert G. Eccles Jr. and Harrison C. White
- 2006
- Chapter
Linking Customer Management Efforts to Growth and Profitability
By: Das Narayandas and Douglas Bowman
Narayandas, Das, and Douglas Bowman. "Linking Customer Management Efforts to Growth and Profitability." In The Search for Organic Growth, edited by Edward D. Hess and Robert K. Kazanjian, 192–210. Cambridge, U.K.: Cambridge University Press, 2006.
- September 1997
- Article
Synthesis and Review of The Service Profit Chain
- April 2011
- Supplement
Emergia: Driving Profitability on Help Desk Contracts (CW)
By: F. Asis Martinez Jerez
Contact Data for September 2010, dictionary of terms, and agent login information. View Details
Keywords: Contracts
- May 1995
- Teaching Note
Direct Product Profitability at Hannaford Bros. Co. TN
By: David E. Bell
Teaching Note for (9-591-002). View Details
Keywords: Retail Industry
- 18 Aug 2015
- News
Turning a Profit When Your Product is Free
- 09 Jan 2023
- News