Professor Thomas J. DeLong - Publications - Faculty & Research - Harvard Business School

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August 2002
Case

Trilogy University

By: Thomas J. DeLong and Michael Paley

In early 2001, Trilogy Software faced a slowdown in its business, a large number of unsuccessful customer deployments, and an overall weakening in the enterprise software market. In response, the company revamped its business model and restructured the organization.... View Details

Keywords: Organizational Change and Adaptation; Organizational Culture; Organizational Design; Alignment; Restructuring; Organizational Structure; Change Management; Business Strategy; Economic Slowdown and Stagnation; Information Technology Industry

July 2002 (Revised November 2002)
Case

Crucial Conversations

By: Thomas J. DeLong and Vineeta Vijayraghavan

Todd McKenna, a third-year associate at an investment banking firm, confronts his boss. His boss had told him he would be the top paid associate at the firm, and McKenna finds out that this isn't true. He approaches his boss to find out why he was lied to. View Details

Keywords: Interpersonal Communication; Investment Banking; Executive Compensation; Employee Relationship Management; Rank and Position; Banking Industry

July 2002
Case

Bradley Marquez: Reduction in Force (B)

By: Thomas J. DeLong and Vineeta Vijayaraghavan

Supplements the (A) case. View Details

Keywords: Resignation and Termination; Employees; Advertising Industry

May 2002
Teaching Note

Venture Law Group (A) & (B), TN

By: Ashish Nanda and Thomas J. DeLong

Teaching Note for (9-800-065) and (9-800-191). View Details

Keywords: Legal Services Industry

September 2000
Teaching Note

Lebenthal & Company TN

By: Thomas J. DeLong and Susan Harmeling

Teaching Note for (9-899-121). View Details

Keywords: Financial Services Industry

September 2000
Teaching Note

Diamond in the Rough (A) and (B) TN

By: Thomas J. DeLong and Ashish Nanda

Teaching Note for (9-898-115) and (9-898-151). View Details

Keywords: Service Industry; Consulting Industry

December 1998
Case

Casto Travel

By: Thomas J. DeLong and Susan Harmeling

Maryles Casto had the vision to build the largest travel agency in Silicon Valley, mirroring the growth pattern of the entire area. In 1997 the travel business changed dramatically as airlines chose not to pay travel agencies the fees they once did. Simultaneously, the... View Details

Keywords: Entrepreneurship; Finance; Internet and the Web; Change Management; Markets; Travel Industry

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01 Sep 2011
News

Breaking Free from Fear of Change

understand the executives I talk about in this book very well because I share their predicament,” notes Tom DeLong, the Philip J. Stomberg Professor of Management Practice at HBS and the author of Flying... View Details

Keywords: Deborah Blagg; Publishing Industries (except Internet); Information

2022
Working Paper

On the Origins of Our Discontent

By: Rawi Abdelal and Thomas J. DeLong

Signs of discontent with global capitalism and national capitalisms abound. Unless we find ways to create better jobs and then improve those jobs further with empathic management and thoughtful mentoring, then we will be unable to create a more stable, purposeful... View Details

Keywords: Capitalism; Human Needs; Public Opinion; Social Issues; Wealth and Poverty; Globalization; Government and Politics

June 2005 (Revised May 2006)
Case

Alex Montana at ESH Manufacturing Co.

By: Thomas J. DeLong and Michael Kernish

Alex Montana sat at his desk pondering the career decision before him. Alex was director of the North American division of ESH Manufacturing, a $4.6 billion, Cleveland-based company with operations on three continents. ESH's CEO had just offered Montana a promotion to... View Details

Keywords: Decision Making; Decision Choices and Conditions; Personal Development and Career; Work-Life Balance; Manufacturing Industry; Cleveland

June 2003 (Revised January 2006)
Case

Xilinx, Inc. (A)

By: Thomas J. DeLong and Christina Darwall

Is it possible to create a great business and a company? Wim Roelandts sets out, in the context of Xilinx, to create a high-performance organization without sacrificing the human dimension. Roelandts experiences additional pressure when the company is affected by a... View Details

Keywords: Business Ventures; Economic Slowdown and Stagnation; Corporate Social Responsibility and Impact; Organizational Design

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July 2002 (Revised December 2002)
Case

Mercer Management Consulting (A)

By: Thomas J. DeLong and Michael Echenberg

Insurance giant Marsh & McLennan acquires management consulting firms Temple, Barker & Sloane (TBS) in 1987 and Strategic Planning Associates (SPA) in 1990 and sets out to merge the two. The merger proceeds slowly and painfully. Following the February 1990 merger,... View Details

Keywords: Mergers and Acquisitions; Business Model; Decision Making; Organizational Culture; Personal Development and Career; Horizontal Integration; Consulting Industry

September 2000
Teaching Note

Hambrecht & Quist (A) & (B) TN

By: Thomas J. DeLong and Nicole Tempest

Teaching Note for (9-898-161) and (9-800-214). View Details

Keywords: Banking Industry; San Francisco

July 2023
Supplement

Schuberg Philis: From Success to Significance (B)

By: Thomas J. DeLong and Daniela Beyersdorfer

Three years into their “Ambition” growth plan, in 2022, the management team of Dutch professional service firm Schuberg Philis is taking stock. The global COVID-19 pandemic and other headwinds required adjustments to their growth targets, but they believe that their... View Details

Keywords: Management Succession; Growth Management; Change Management; Transformation; Mission and Purpose; Leadership; Leading Change; Information Technology Industry; Consulting Industry; Europe; Netherlands

November 2016 (Revised April 2025)
Case

Lynda Bussgang's Stages

By: Thomas J. DeLong and Carin-Isabel Knoop

Lynda Bussgang is getting ready for her 25th Harvard College reunion and for the first time she is actually looking forward to it. Unlike some of her classmates she has charted her own course to happiness. This path took her from musical theater, to non-profit work to... View Details

Keywords: Personal Development and Career; Success

March 2012
Case

Schuberg Philis

By: Thomas J. DeLong and Daniela Beyersdorfer

The Dutch professional service firm Schuberg Philis has within a few years grown into a well-known player in the Dutch IT outsourcing market and regularly wins high customer- satisfaction marks. The growing workload and 100% promise to customers have increased the... View Details

Keywords: Growth Management; Organizational Culture; Management Style; Alignment; Information Technology Industry; Netherlands

May 2007
Teaching Note

Shinsei Bank: Developing an Integrated Firm (TN)

By: Thomas J. DeLong and Terence Heymann

Keywords: Banks and Banking; Business Ventures; Integration

March 2007
Teaching Note

Bradley Marquez: Reduction in Force (TN) (A) and (B)

By: Thomas J. DeLong and Terence Heymann

Keywords: Job Cuts and Outsourcing

February 2007
Teaching Note

King Arthur Flour (TN)

By: Thomas J. DeLong and Terence Heymann

Keywords: Food and Beverage Industry

September 2006 (Revised October 2007)
Case

Shinsei Bank: Developing an Integrated Firm

By: Thomas J. DeLong and Masako Egawa

Tom Pedersen, newly appointed chief learning officer (CLO) of Shinsei Bank in Japan, pondered how he could facilitate development of an integrated culture and transformation of the organization. Shinsei Bank had not developed longstanding tradition or a strong... View Details

Keywords: Integration; Mission and Purpose; Organizational Change and Adaptation; Talent and Talent Management; Organizational Culture; Performance Evaluation; Cooperation; Diversity; Japan

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