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Show Results For
- All HBS Web
(4,932)
- People (23)
- News (1,821)
- Research (2,360)
- Events (8)
- Multimedia (6)
- Faculty Publications (1,227)
- 13 Apr 2015
- Research & Ideas
3 Ways Firms Can Profit From Environmental Investments
In the course of her work, Rebecca Henderson meets business executives who don't address the threat of climate change because they don't believe that it exists. Her recommendation: They should consider investments in environmental sustainability anyway, assuming that... View Details
- April 2007
- Article
Knowledge-based Innovation: Emergence and Embedding of New Practice Areas in Management Consulting Firms
By: N. Anand, H. K. Gardner and T. Morris
How do innovative knowledge-based structures emerge and become embedded in organizations? We drew on theories of knowledge-intensive firms, communities of practice, and professional service firms to analyze multiple cases of new practice area creation in management... View Details
Keywords: Knowledge; Innovation and Invention; Management Practices and Processes; Organizational Structure; Economy; Management Analysis, Tools, and Techniques; Experience and Expertise; Service Operations; Consulting Industry
Anand, N., H. K. Gardner, and T. Morris. "Knowledge-based Innovation: Emergence and Embedding of New Practice Areas in Management Consulting Firms." Academy of Management Journal 50, no. 2 (April 2007).
- Web
Case Services - Faculty & Research
Research Services Case Services 3ms Case Services is part of the Division of Research and Faculty Development (DRFD). The team offers a full complement of support View Details
- 21 Nov 2011
- Lessons from the Classroom
The New Challenge of Leading Financial Firms
Business School Professor Paul M. Healy in a recent interview. "The firms in the business have much more complexity in the types of the risks they are managing, in the types of diversity of the businesses they are in, in terms of how... View Details
- Forthcoming
- Article
No Line Left Behind: Assortative Matching Inside the Firm
By: Achyuta Adhvaryu, Vittorio Bassi, Anant Nyshadham and Jorge Tamayo
How do firms pair workers with managers, and which constraints affect the allocation of labor within the firm? We characterize the sorting pattern of managers to workers in a large readymade garment manufacturer in India and then explore potential drivers of the... View Details
Keywords: Assortative Matching; Productivity; Global Buyers; Readymade Garments; Labor; Organizational Design; Performance Productivity; Fashion Industry
Adhvaryu, Achyuta, Vittorio Bassi, Anant Nyshadham, and Jorge Tamayo. "No Line Left Behind: Assortative Matching Inside the Firm." Review of Economics and Statistics (forthcoming). (Pre-published online October 29, 2024.)
- 04 Feb 2022
- Blog Post
Energy and Cleantech: Career Advice from the Career & Professional Development Office
Tell us about what you were doing before joining HBS and what inspired you to join the Career & Professional Development team. I joined HBS in 2010, one year after graduating from law school, in the middle of a recession. I chose to... View Details
- 08 Feb 2018
- Blog Post
WesTrek: A Recap of the Largest Professional Trek at Harvard Business School
firms such as Bain Capital, Bessemer, and Greylock, and startups such as Allbirds, Thumbtack, and Patreon. WesTrek attendees were a diverse group with varied backgrounds and professional interests, including... View Details
Keywords: Technology
- February 2005 (Revised March 2013)
- Case
Phase Zero: Introducing New Services at IDEO (A)
By: Amy C. Edmondson and Laura Feldman
Focuses on whether world-renowned product design firm IDEO's new customer service fits with the firm's strategic position and organization capabilities. Over the course of IDEO's 13-year history, an increasing share of revenues are a result of "Phase 0"... View Details
Keywords: Strategy; Service Operations; Product Design; Infrastructure; Customer Focus and Relationships; Innovation and Invention; Service Industry; Boston; United States
Edmondson, Amy C., and Laura Feldman. "Phase Zero: Introducing New Services at IDEO (A)." Harvard Business School Case 605-069, February 2005. (Revised March 2013.)
- 2012
- Chapter
Knowledge-based Innovation: Emergence and Embedding of New Practice Areas in Management Consulting Firms
By: Heidi K. Gardner, N. Anand and Tim Morris
How do innovative knowledge-based structures emerge and become embedded in organizations? We drew on theories of knowledge-intensive firms, communities of practice, and professional service firms to analyze multiple cases of new practice area creation in management... View Details
- 01 Apr 1998
- News
Gardella Joins Alumni Career Services
ACS provides, Gardella (email: rgardella@hbs.edu) hopes to "add value to every alumni interaction" through services that help job-seekers sharpen résumés, improve interview skills, and conduct research on View Details
Keywords: Caroline Chauncey
- July 2011
- Teaching Note
Shanghai Diligence Law Firm (TN)
By: Robert G. Eccles and Penelope Rossano
Teaching Note for 409065. View Details
- March 2013 (Revised October 2013)
- Supplement
Integrated Services at Jones Lang LaSalle (2005) (B)
By: Ranjay Gulati and Luciana Silvestri
This case describes the strategic and organizational challenges that Jones Lang LaSalle (JLL) faced between 2001 and 2005. Faced with the need to deliver integrated services to corporate clients in 2001, JLL created Corporate Solutions, a group that aimed to draw... View Details
Keywords: Organizational Structure; Strategy; Integration; Real Estate Industry; North America; South America; Central America
Gulati, Ranjay, and Luciana Silvestri. "Integrated Services at Jones Lang LaSalle (2005) (B)." Harvard Business School Supplement 113-115, March 2013. (Revised October 2013.)
- 2015
- Working Paper
Crowdsourced Digital Goods and Firm Productivity: Evidence from Open Source Software
By: Frank Nagle
As firms increasingly rely on crowdsourced digital goods, understanding their impact on productivity becomes critical. This study measures the firm-level productivity impact of one such good, non-pecuniary (free) open source software (OSS). The results show a... View Details
Nagle, Frank. "Crowdsourced Digital Goods and Firm Productivity: Evidence from Open Source Software." Harvard Business School Working Paper, No. 15-062, January 2015. (Revised June 2015.)
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
recruits by five to 10 months. McKinsey, for example, has laid off both non-client and client service staff, and for the first time in its history, has offered buyouts to hundreds of senior associates. Meanwhile, public consulting View Details
- 04 Jun 2024
- Cold Call Podcast
How One Insurtech Firm Formulated a Strategy for Climate Change
- 23 Dec 2019
- News
The rise of the smartphone and streaming services
- 2007
- Chapter
Prologue: Emerging Modern Law Firms
By: John J. Gabarro
Keywords: Legal Services Industry
Gabarro, John J. "Prologue: Emerging Modern Law Firms." In Managing the Modern Law Firm, edited by Laura Empson. Oxford University Press, 2007.
- February 1990 (Revised December 1990)
- Case
Salomon Brothers: Managing the Firm
By: Robert G. Eccles Jr.
Eccles, Robert G., Jr. "Salomon Brothers: Managing the Firm." Harvard Business School Case 490-011, February 1990. (Revised December 1990.)
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
customers is just the starting point. From here, firms have to make a creative leap to discover the unique combination of products and services that may address those needs. No customer gave Steve Jobs and... View Details
- November 2007
- Article
A Model of Consumer Learning for Service Quality and Usage
By: Raghuram Iyengar, Asim Ansari and Sunil Gupta
In many services, e.g., the wireless service industry, consumers choose a service plan based on their expected consumption. In such situations, consumers experience two forms of uncertainty. First, consumers may be uncertain about the quality of their service provider... View Details
Keywords: Experience and Expertise; Customer Value and Value Chain; Learning; Price; Knowledge Use and Leverage; Marketing Strategy; Consumer Behavior; Service Delivery; Quality; Risk and Uncertainty; Service Industry
Iyengar, Raghuram, Asim Ansari, and Sunil Gupta. "A Model of Consumer Learning for Service Quality and Usage." Journal of Marketing Research (JMR) 44, no. 4 (November 2007): 529–544.