Proactive Churn Management - Publications - Faculty & Research

28 Jun 2017
Research & Ideas

Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business

restaurants awarded five stars on the popular Yelp review service managed to carry on business as usual, despite a $1 increase in the minimum wage. But restaurants with a mediocre 3.5-star rating didn’t fare as well; the same $1 wage... View Details

Keywords: by Dina Gerdeman; Food & Beverage

28 Sep 2015
Research & Ideas

Six Lessons from Mobile Money Ventures in Developing Countries

Telesom ZAAD initially made mobile money services free and managers focused on customer acquisition and training employees to effectively explain the service to prospective customers. In addition to gaining indirect revenue from a... View Details

Keywords: by Dina Gerdeman; Financial Services; Telecommunications

30 Dec 2013
Research & Ideas

Most Popular Articles of 2013

productivity and quality of care can be increased by uncovering organizational factors associated with operational failures so that hospitals can reduce the frequency with which these failures occur. Research by Anita L. Tucker and colleagues. View Details

Keywords: by Staff

11 Aug 2009
First Look

First Look: August 11, 2009

their size in their fourth year, while churning entrants were no larger. Our results suggest that the banking deregulations had two distinct effects on the product market. On the one hand, they allowed entrants to compete more effectively... View Details

Keywords: Martha Lagace

06 Nov 2017
Research Event

Who is Responsible for the Future of Cities?

Worldwide Week global engagement initiative, the panel featured experts from the design, planning, technology, transportation, and business communities. "The question is not so much whether cities can survive, but whether their growth can be View Details

Keywords: by Carmen Nobel

10 Apr 2006
Research & Ideas

American Auto’s Troubled Road

this year, of the millions of cars being churned out in factories all around the world, one of them, unknown and unremarked, will roll off an assembly line and take its place in history. Basking under the hot lights of a showroom, or... View Details

Keywords: by Garry Emmons; Manufacturing; Transportation; Auto

22 Jun 2021
Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

instruments intended for worst-case scenarios. If you’re an OldCo leader looking to proactively manage defection risk, you should: Stay close to your teams. Pre-pandemic, office culture functioned as a kind... View Details

Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel

02 Oct 2019
What Do You Think?

What Grade Would You Give Walmart CEO Doug McMillon?

Andrei Stanescu SUMMING UP Was Walmart’s Leadership Sufficiently Proactive in Meeting Broader Corporate Responsibilities? Several times as many respondents to this month’s column gave CEO Doug McMillon high marks as opposed to low marks... View Details

Keywords: by James Heskett; Retail

03 Jan 2019
Research & Ideas

Everyone Knows Innovation is Essential to Business Success—Except Board Directors

solely up to management to ensure a company retains its competitive edge, a proactive board can help to provide the guidance needed for the future. Related Reading: Managing... View Details

Keywords: by Michael Blanding

09 May 2018
Research & Ideas

A Simple Way for Restaurant Inspectors to Improve Food Safety

Technology and Operations Management Unit at Harvard Business School, and Mike Toffel, the Senator John Heinz Professor of Environmental Management at HBS, experts in scheduling and in inspections,... View Details

Keywords: by Carmen Nobel; Food & Beverage; Service

13 Apr 2015
Research & Ideas

3 Ways Firms Can Profit From Environmental Investments

In the course of her work, Rebecca Henderson meets business executives who don't address the threat of climate change because they don't believe that it exists. Her recommendation: They should consider investments in environmental sustainability anyway, assuming that... View Details

Keywords: by Carmen Nobel; Energy; Utilities

06 May 2015
What Do You Think?

Are You Ready for Personalized Predictive Analytics?

results," but they can also produce many false negatives and positives that have to be anticipated and proactively managed. Jeff Rutherford suggested that control in the hands of beneficiaries of the analytics will address needs for... View Details

Keywords: by James Heskett

15 Sep 2003
Research & Ideas

The Lessons of New-Market Disruption

performance. That initially led managers inside both companies to resist devoting scarce resources to developing those technologies because their lead customers were saying they wanted additional performance features, not fewer. But... View Details

Keywords: by Clark Gilbert; Technology

10 Dec 2001
Research & Ideas

Governance in India and Around the Globe

extent to which the corporate governance practices of Infosys are to be found in other Indian software firms and among Indian firms more generally. Our interviews with the top management of Infosys, and related field research in India,... View Details

Keywords: by Tarun Khanna & Krishna Palepu; Technology

20 Mar 2000
Research & Ideas

No Place Like Home: America’s Housing Crisis and Its Impact on Business

imbalance. (photo: Webb Chappell) With the federal government's involvement diminishing, nonprofit organizations that specialize in public-private financing for housing and holistic community development have come to the fore. Laurie J. Gould (MBA '96) is View Details

Keywords: by Garry Emmons; Construction; Real Estate

24 Apr 2012
First Look

First Look: April 24

and resource-efficient development with the use of information and communication technologies to better manage complex urban systems. Book: http://www.routledge.com/books/details/9780415893169/ Integrated Reporting Requires Integrated... View Details

Keywords: Carmen Nobel

02 Jan 2018
First Look

First Look at New Research and Ideas, January 3, 2018

and act in a way that supports the longer-term needs of their businesses—and it’s hard to fault them. The biggest problem with a short-term approach is that managers develop blind spots around crucial processes such as recruiting, hiring,... View Details

Keywords: Sean Silverthorne

27 Feb 2006
Research & Ideas

Corporate Values and Employee Cynicism

"When Values Backfire: Leadership, Attribution, and Disenchantment in a Values-Driven Organization." "Our research shows that values must be managed with care," Cha and Edmondson say. Below, they join forces for an... View Details

Keywords: by Martha Lagace

01 Sep 2015
First Look

First Look -- September 1, 2015

PUBLISHED PAPERS forthcoming Advances in Strategic Management Strategy Beyond Markets By: Figueiredo, John de, Michael Lenox, Felix Oberholzer-Gee, and Rick Vanden Bergh, eds. Abstract—Since the early 1990s, strategy beyond markets has... View Details