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  • 08 Apr 2014
  • First Look

First Look: April 8

August 2013 MIT Sloan Management Review The High Price of Customer Satisfaction By: Keiningham, Timothy, Sunil Gupta, Lerzan Aksoy, and Alexander Buoye Abstract—Managers often assume that improving customer satisfaction and financial... View Details
Keywords: Sean Silverthorne
  • 15 Jan 2008
  • First Look

First Look: January 15, 2008

specialize in different stages of a complex production process. This paper considers the pricing behavior and profitability of these so-called modular clusters. In particular, we investigate a possibility hinted at in prior work: that for... View Details
Keywords: Martha Lagace
  • 03 Nov 2015
  • First Look

November 3, 2015

of goods or services. We view the primary function of these markets as making it easy for buyers to find sellers and engage in convenient, trustworthy transactions. We discuss elements of market design that make this possible, including View Details
Keywords: Sean Silverthorne
  • 13 May 2008
  • First Look

First Look: May 13, 2008

prices, the former implies convexity in the smaller of the two valuations, the latter linearity. In either case, the price is at least their average and hence spiteful. Download the paper:... View Details
Keywords: Martha Lagace
  • 13 Sep 2011
  • First Look

First Look: September 13

Case of Search Platforms Authors:Hanna Hałaburda and Mikołaj Jan Piskorski Abstract We show that a two-sided platform can successfully compete by limiting the choice of potential matches it offers to its customers while charging higher... View Details
Keywords: Sean Silverthorne
  • 27 Oct 2009
  • First Look

First Look: October 27

U.S. business cycles lead over medium-term fluctuations in Mexico; and (3) why Mexican consumption is not less volatile than output. Download the paper: http://www.hbs.edu/research/pdf/10-029.pdf Publications Marginality and Problem Solving Effectiveness in Broadcast... View Details
Keywords: Martha Lagace
  • 04 Dec 2007
  • First Look

First Look: December 4, 2007

clubs," we show that 1) fees serve as a signal of price discounts, such that stores that charge fees are perceived as offering better deals for identical items; 2) the presence of fees can increase consumer spending and overall store... View Details
Keywords: Martha Lagace
  • 09 Aug 2004
  • Research & Ideas

A Diagnostic for Disruptive Innovation

bringing them to market. Though this article presents the three diagnostics linearly, they are rarely conducted in a linear fashion. Teams or individuals searching for disruptive opportunities can start with any of them. The results of... View Details
Keywords: by Scott D. Anthony, Mark W. Johnson & Matt Eyring
  • 23 Aug 2016
  • First Look

August 23, 2016

that will expose large parts of the system to competition and price pressure. How will Siemens earn a reasonable rate of return? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/616060-PDF-ENG Harvard Business School Case... View Details
Keywords: Sean Silverthorne
  • 05 Sep 2000
  • What Do You Think?

Whither the Information Economy?

made possible by a shifting "mix" featuring less product-centered and more information-centered economic activity. Skyrocketing price-earnings ratios of information-rich corporations are a natural result of this. Growing ratios of market-to-book value that... View Details
Keywords: by James Heskett
  • 26 Aug 2008
  • First Look

First Look: August 26, 2008

tests always involve a vigorous search not only for confirming evidence, but for disconfirming evidence as well. We undertake such a search in the context of a single well-known case: the Federal Radio... View Details
Keywords: Sean Silverthorne
  • 22 May 2007
  • First Look

First Look: May 22, 2007

represent numbers in search of concepts that provide the illusion of meaning where none exists. This paper, dedicated to our dear friend, David Bradford, provides a general proof that standard and routinely used fiscal measures, including... View Details
Keywords: Martha Lagace
  • 26 Jun 2007
  • First Look

First Look: June 26, 2007

forecasting processes, while also trying to prepare for unexpected urgent orders and natural disasters. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=107018 Google Advertising Harvard Business School Case 507-038 In mid-2006, Google... View Details
Keywords: Martha Lagace
  • 18 Jun 2013
  • First Look

First Look: June 18

designs for the key technologies required and had a working prototype, an understanding of the manufacturing processes to be used, and a list of the components required. They also had a design prototype that they had used to conduct customer tests and establish... View Details
Keywords: Anna Secino
  • 20 Feb 2018
  • First Look

First Look at New Research and Ideas, February 20, 2018

economics, demonstrating a persistent concern with market fairness—not only fair prices for consumers but also fair competition among businesses. Proponents of fair trade collaborated with regulators to create codes of fair competition... View Details
Keywords: Sean Silverthorne
  • 20 Aug 2007
  • Research & Ideas

HBS Cases: Using Investor Relations Proactively

management of financial communication? Greg Miller: The French group Total and the British BP are both major players in the oil and gas industry, which is increasingly moving into the center of public interest due to its booming oil and gas View Details
Keywords: by Martha Lagace; Energy; Utilities
  • 05 Sep 2012
  • First Look

First Look: September 5

supplement:http://hbr.org/search/710023-PDF-ENG Home Nursing of North Carolina Richard S. Ruback and Royce YudkoffHarvard Business School Case 212-120 Ari Medoff's (HBS '11) goal was to control his own professional destiny by owning his own company. His View Details
Keywords: Sean Silverthorne
  • 21 Jan 2013
  • Research & Ideas

Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill

collaborate on a field experiment with Ashraf and two colleagues, Oriana Bandiera of the London School of Economics and Kelsey Jack of Tufts University. SFH had established a new program in which hairdressers provided HIV/AIDS education and sold female condoms at... View Details
Keywords: by Carmen Nobel
  • 24 Jul 2018
  • First Look

New Research and Ideas, July 24, 2018

postadoption behavior varies depending on customer acquisition method and dynamic states. At the total usage level, in one context (an annotation and note-taking service), customers who heard about the service through search and... View Details
Keywords: Dina Gerdeman
  • 29 Sep 2009
  • First Look

First Look: September 29

Strategies to Fight Ad-sponsored Rivals Authors:Ramon Casadesus-Masanell and Feng Zhu Abstract We analyze the optimal strategy of a high-quality incumbent that faces a low-quality ad-sponsored competitor. In addition to competing through adjustments of tactical... View Details
Keywords: Martha Lagace

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