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  • April 2009 (Revised May 2010)
  • Case

Partners In Health: HIV Care in Rwanda

By: Michael E. Porter, Scott S. Lee, Joseph Rhatigan and Jim Yong Kim
In 2005, Partners in Health (PIH) was invited by the Rwandan Ministry of Health to assume responsibility for the management of public health care in two rural districts in Eastern Rwanda and create an HIV treatment program at these sites. PIH successfully implemented a... View Details
Keywords: Developing Countries and Economies; Health Care and Treatment; Health Testing and Trials; Medical Specialties; Service Delivery; Nonprofit Organizations; Expansion; Health Industry; Rwanda
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  • 13 Jul 2020
  • Research & Ideas

Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk

just one of four Black CEOs leading a Fortune 500 company. Frazier is also outspoken, having resigned from President Trump’s American Manufacturing Council to make a clear statement against “hatred, bigotry and group supremacy” that... View Details
Keywords: by Staff; Pharmaceutical
  • March 2024
  • Supplement

Madrigal: Conducting a Customer-Base Audit

By: Eva Ascarza, Peter Fader, Bruce G.S. Hardie and Michael Ross
This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in understanding the customer base, prompting an... View Details
Keywords: Customer Relationship Management; Analytics and Data Science; Growth and Development Strategy; Retail Industry; United States
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  • 12 Jun 2019
  • News

Business as Usual Will Not Save the Planet

  • June 12, 2019
  • Article

Business as Usual Will Not Save the Planet

By: Mark R. Kramer, Rishi Agarwal and Aditi Srivinas
The United Nations’ 17 sustainable development goals (SDGs) were explicitly designed to engage the private sector in addressing the world’s most pressing challenges. Four years into the UN’s 15-year timeline, the question is whether companies are advancing serious... View Details
Keywords: Sustainable Development; Environmental Sustainability; Goals and Objectives; Corporate Social Responsibility and Impact; Planning
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  • September 1998 (Revised November 1998)
  • Case

STRIVE

STRIVE provides employment training and placement to chronically unemployed inner-city minority youth and young adults. This case describes STRIVE's creation as a community-based, single-site nonprofit in Harlem in 1984; the development of its service model (short,... View Details
Keywords: Nonprofit Organizations; Growth Management; Employment; Training; Employment Industry
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    Applications or Approvals: What Drives Racial Disparities in the Paycheck Protection Program?

    We use the 2020 Small Business Credit Survey to study the sources of racial disparities in use of the Paycheck Protection Program (PPP). Black-owned firms are 8.9 percentage points less likely to receive PPP loans than observably similar white-owned firms. About... View Details
    • March 1997 (Revised March 1998)
    • Case

    Help the World See: Self-Sustaining Eye Care in Belize

    In 1992, Help the World See (HTWS), a U.S. nonprofit organization dedicated to improving eye care in developing countries, established permanent, self-sustaining eye care clinics in Belize in conjunction with the Belize Council for the Visually Impaired (BCVI). The... View Details
    Keywords: Conflict of Interests; Nonprofit Organizations; Health Care and Treatment; Health Industry; Belize
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    • April 2011 (Revised April 2012)
    • Case

    Angels in British Columbia

    By: Josh Lerner, Thomas Hellmann and Ilkin Ilyaszade
    The case study provides an overview of the angel investment practices and describes government policies towards angel and venture capital investing in British Columbia, Canada. It focuses in particular on the Equity Capital Program (BCECP henceforth), which provides... View Details
    Keywords: Venture Capital; Private Equity; Investment; Policy; Taxation; Performance Improvement; Programs; British Columbia
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    • 18 Oct 2006
    • Research & Ideas

    New at the Helm: A Talk with HBS Dean Light

    convinced him that he needed more management skills. By his own recollection, he was virtually "clueless" about the very special place to which he was heading. His application to the MBA Program caught the attention of... View Details
    Keywords: by Roger Thompson; Education
    • 2023
    • Working Paper

    Applications or Approvals: What Drives Racial Disparities in the Paycheck Protection Program?

    By: Sergey Chernenko, Nathan Kaplan, Asani Sarkar and David S. Scharfstein
    We use the 2020 Small Business Credit Survey to study the sources of racial disparities in use of the Paycheck Protection Program (PPP). Black-owned firms are 8.9 percentage points less likely than observably similar white-owned firms to receive PPP loans. About 55% of... View Details
    Keywords: Borrowing and Debt; Small Business; Race; Financing and Loans
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      The 4 Types of Cities and How to Prepare Them for the Future

      The prospect of urban innovation excites the imagination. But dreaming up what a “smart city” will look like in some gleaming future is, by its nature, a utopian exercise. The messy truth is that cities are not the same, and even the most innovative approach can... View Details
      • Research Summary

      Current Research

      Kevin P. Coyne has taught classes in undergraduate, MBA, and executive education programs at a wide variety of schools, as well as company training programs. His current research interests include:

      Sustainable Competitive... View Details

      • March 2024
      • Teaching Note

      Madrigal: Conducting a Customer-Base Audit

      By: Eva Ascarza, Peter S. Fader, Bruce Hardie and Michael Ross
      Teaching Note for HBS Case No. 524-046. This case presents a scenario where Madrigal, a U.S. retailer with a rich 20-year history and a solid loyalty program, faces a turning point with the arrival of a new CEO. This leadership change reveals a critical gap in... View Details
      Keywords: Customer Relationship Management; Analytics and Data Science; Growth and Development Strategy; Customer Value and Value Chain; Retail Industry; United States
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        Dennis A. Yao

        Dennis Yao is the Lawrence E. Fouraker Professor of Business Administration and Chair of the Doctoral Programs at Harvard Business School. He joined the faculty in 2004 after having been at the Wharton School, University of Pennsylvania. From 1991-1994 he served as... View Details

        Keywords: automotive; defense; federal government; high technology
        • 01 May 2018
        • News

        'Rebels’ Approach Work in a Completely Different Way Than Their Peers. Here Are 3 Things They Do Better

        • 2017
        • Article

        The Impact of Training Informal Healthcare Providers in India: A Randomized Controlled Trial

        By: Jishnu Das, Abhijit Chowdhury, Reshmaan Hussam and Abhijit Banerjee
        Health care providers without formal medical qualifications provide more than 70% of all primary care in rural India. Training these informal providers may be one way to improve the quality of care where few alternatives exist. We report on a randomized controlled... View Details
        Keywords: Health Care; India; Business Training; RCT; Health Care and Treatment; Training; Performance Evaluation; Performance Improvement; India
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        • 28 Oct 2020
        • Blog Post

        Keep Your Weary Workers Engaged

        Nohria and colleagues suggests that people are guided by four basic emotional needs, or drives, that are the product of our common evolutionary heritage. These four drives—the “ABCD” of human motivation—are:... View Details
        Keywords: All Industries
        • 08 Dec 2020
        • Blog Post

        Keep Your Weary Workers Engaged

        Nohria and colleagues suggests that people are guided by four basic emotional needs, or drives, that are the product of our common evolutionary heritage. These four drives—the “ABCD” of human motivation—are:... View Details
        • July 2023 (Revised April 2024)
        • Case

        Raymond Jefferson: Trial by Fire

        By: Anthony Mayo and Carin-Isabel Knoop
        In the spring of 2021, Raymond (Ray) Jefferson applied for a job in President Joseph Biden’s administration. Ten years earlier, false allegations were used to force him to resign from his prior U.S. government position as Assistant Secretary of Labor for Veterans’... View Details
        Keywords: Leadership Style; Personal Development and Career; Ethics; Lawsuits and Litigation
        Related