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- Faculty Publications (39)
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- All HBS Web (355)
- Faculty Publications (39)
- 01 Dec 2003
- News
Flex Time
sophisticated communication systems that include detailed weekly reports from UCC’s sales force and senior managers. As long as her days may be — talking on the phone with customers, following up on issues raised during a weekly... View Details
Keywords: Manufacturing
- Profile
Tuce Zengin Van den Eynde
leadership training with G.E. — a high-level program that took her to Istanbul, London, and Paris — Tuce experienced a significant shift in scale when her FIELD 2 assignment took her team to Chennai, India, where they advised a fruit-juice stand View Details
- 22 Nov 2011
- News
A Storybook Beginning
Valley. At the same time, Worldreader is busy raising money and working with publishers to expand the list of titles that can be downloaded via Africa’s cell phone network. As the organization scales up, Risher says he is relying heavily... View Details
- 01 Dec 2009
- News
The Story of Israel’s Economic Miracle
start-up will be a phone call away, if you have the right idea,” write Senor and Singer. But the IDF experience is not the only reason for Israel’s business success. For one thing, Israel leads the OECD countries in the percentage of GDP... View Details
- Web
Video Management Policy | About
Video Management Policy General Principles At Harvard Business School, the video management systems infrastructure is implemented to enhance the safety and security of the community, reduce institutional risk, strengthen customer service and View Details
- 20 Oct 2016
- News
Smart Moves
carmakers use INRIX data now, and the acquisition of OpenCar enables us to provide a much better user experience—an end-to-end ecosystem for in-car applications. Today, if you want to play Pandora in the car or get advice from Trip Advisor, you have to plug in your... View Details
- 25 Sep 2009
- News
Are You Being Served?
private-sector customer service? After all, it wasn’t so long ago that letters or phone calls to virtually any state agency might simply go unanswered. (And truth be told, the private sector often wasn’t much better.) After my... View Details
- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
explain how we have arrived at this point, he says: Businesses everywhere are short staffed, and call volumes are at record levels, so the human-to-call ratio doesn’t work in the customer’s favor. Plus, with wages as high as they are, staffing the View Details
- 01 Mar 2015
- News
Research Brief: Political Capital
campaigns, weighing the size of the candidates’ ground game in the area against the number of ad impressions in each respondent’s region. The findings showed that the more partisan the voter, the more likely they were to respond to face-to-face efforts like door... View Details
- 01 Mar 2019
- News
The HBS Fund
operators in the United States were only able to glean a general estimate of location from mobile calls, thus hampering response times. Now, thanks to technology developed by RapidSOS, calls received from most Android View Details
- 15 Dec 2015
- News
Lovepop Woos The Sharks
and then we were watching the real-time Google Analytics graph. It’s really interesting to see what the active users on the site looked like based on what was happening on the show. And when they cut to commercial—when we were just thinking about the offer—right then,... View Details
- 15 Sep 2020
- News
Lifting Fallen Families
In 1989, Sergeant William Delaney Gibbs was killed in combat in Panama as he participated in Operation Just Cause, which was set to remove Manuel Noriega from power. Gibbs was 22 years old and just months away from becoming a dad to a... View Details
- 11 Oct 2006
- Research & Ideas
U.S. Tops Business Competitiveness Index 2006
higher levels in the future," according to the report. Among the dozens of variables analyzed are production process sophistication, per capita Internet and cell phone use, intensity of local competition, financial market... View Details
Keywords: by Sean Silverthorne
- 18 Oct 2024
- News
My Worst Job
muck. Somehow chicken wing bones would find their way into my shoes. When my mother would pick me up, the stench was so bad, she would roll down all the car windows, even in the dead of winter. It was easily the worst job I ever had. But I learned the responsibility of... View Details
- 01 Sep 2007
- News
Got Global?
reconstruction. We talked at length by phone about his new book, The Occupation of Iraq: Winning the War, Losing the Peace (see story). For Ramalinga Raju (OPM 19, 1993), the solutions he sought were less elusive (see story). The founder... View Details
- 01 Jun 2014
- News
Ready for Takeoff
vacant. "The country stops. The days that Brazil plays, it will be a national holiday," Sender says. This year, though, Sender won't have much time to celebrate. As CEO of TAM Airlines, Brazil's largest, she'll be managing operations at... View Details
- 01 Jun 2012
- News
Social Enterprise Start-Ups Recognized for Bold Ideas
start-up in Bangalore cofounded by CEO Sidhant Jena (MBA 2011), has developed a mobile phone attachment that will enable patients to test their blood sugar and seamlessly transmit the results to a physician or nurse for appropriate... View Details
- 10 Nov 2008
- Research Event
Social Media Leads the Future of Technology
set the context for the ensuing discussion. Today, millions of Web users generate free content, and we are witnessing an "explosion" in video and cell phone use, he continued, with more than 100 million smartphones already in... View Details
Keywords: by Martha Lagace
- 19 Jul 2011
- News
Brightening the Future
Although Stiftung Solarenergie donated the first lanterns, Ayala, who identifies himself as a “social businessman,” said the plan is to tie the new power source to self-sustaining community development initiatives. “Even simple products such as portable lanterns with... View Details
- 01 Sep 2007
- News
Riding It Out
chaos, damage to customer relations, and harm to the brand that swirl around any product recall. Nope. By five o’clock that afternoon, the SmartPak customers who had purchased the batch of the product in question had received either a View Details