Performance Capacity - Publications - Faculty & Research

01 Feb 1999
News

Too Much of a Good Thing?

capacity can also mean serious difficulties for companies in afflicted markets and can bring with it - as the current global downturn reminds us - the risk of recession. It is sometimes difficult to understand, therefore, why this... View Details

Keywords: Garry Emmons

January 2018 (Revised January 2020)
Case

People Analytics at McKinsey

By: Jeffrey T. Polzer and Olivia Hull

A private equity–backed fast food chain has hired McKinsey’s new People Analytics group to help it improve performance. As the final client workshop approaches, Associate Partner Alex DiLeonardo ponders the best way to present the team’s findings, especially those that... View Details

Keywords: Talent and Talent Management; Customer Relationship Management; Forecasting and Prediction; Cost Management; Human Resources; Employees; Recruitment; Retention; Selection and Staffing; Measurement and Metrics; Performance; Performance Capacity; Performance Efficiency; Performance Evaluation; Performance Improvement; Consulting Industry; Service Industry

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Social Progress Imperative - Institute For Strategy And Competitiveness

the Social Progress Imperative, whose mission is to advance global human wellbeing by combining national social performance and capacity indicators with solutions-oriented outreach to sector leaders and... View Details

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Nonprofit Strategy & Governance | Social Enterprise | Harvard Business School

Executive Education for Nonprofit Leaders Driving Nonprofit Performance and Innovation-Virtual Designed to help nonprofit leaders use performance measurement to enhance their organization's ability to... View Details

01 Sep 2006
What Do You Think?

Are We Ready for Self-Management?

or internal to the organization. However, the path to greater latitude on the job is not short. It involves, as Pradipta Saha commented, "Selecting the right entry-level employee ." We have found, for example, that high View Details

Keywords: by James Heskett

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Events - Business History

Chain" Megan Elias (Boston University), 3:30 pm - 5:00 pm Apr 9 09 Apr 2025 Virtual Seminar Gareth Austin (University of Cambridge), "Determinants of African Business Performance in Colonial and Post-Colonial West Africa" 12 pm to 1:30 pm... View Details

06 Feb 2018
First Look

First Look at New Research and Ideas: February 6, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=53787 Subjectivity in Tournaments: Implicit Rewards and Penalties and Subsequent Performance By: Cai, Wei, and Susanna Gallani Abstract—This study explores the effects of subjective... View Details

31 Jan 2018
Research & Ideas

American Idle: Workers Spend Too Much Time Waiting for Something to Do

problematic for the workplace since it implies that workers will slow down their work rather than risk appearing idle—making it difficult for managers to tell how much work employees actually have and leaving them no capacity for... View Details

Keywords: by Michael Blanding

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Strategy Execution Online Course | HBS Online

the core tensions of strategy execution, including how to balance growth, profit, and control Design measurement systems for every dimension of business performance Identify and manage risks that could derail strategy execution Empower... View Details

14 Feb 2012
First Look

First Look: February 14

of an intellectually robust and relevant research and educational agenda for business schools that has in part contributed to the intellectual stasis that now characterizes business education research and its capacity to inform management... View Details

Keywords: Carmen Nobel

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

whooping crane, and the power company urgently needed new generating capacity and a greener image. After a costly legal impasse that threatened to last for years, the three groups designed a better deal that included a smaller dam built... View Details

Keywords: by Martha Lagace

20 Aug 2013
First Look

First Look: August 20

compensation plan. Substantively, the paper sheds insights on how different elements of the compensation plan enhance productivity. We find evidence that: (1) bonuses enhance productivity across all segments; (2) overachievement commissions help sustain the high... View Details

Keywords: Anna Secino

04 Oct 2021
What Do You Think?

How Do We Make Sure the Right People End Up with Power in Organizations?

systems or processes.” Bill Edwards added, “Trust is a trait! Like any trait, it is earned by action and repetition.” Bill Fotsch added, “Companies that have clear goals, transparency of performance and compensation aligned around those... View Details

Keywords: by James Heskett

27 Jun 2011
Research & Ideas

Recovering from the Need to Achieve

your people unfairly? When you failed to listen and learn and instead directed and dictated? Do you feel you've been working at peak capacity in recent years? If not, why not? Are you unwilling to admit your mistakes to your direct... View Details

Keywords: by Kim Girard

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Design Thinking Course | HBS Online

human-centered approach to design techniques, such as user research, user experience, prototyping, and journey mapping Assess group dynamics and improve team performance through tools and processes designed to enhance collaboration and... View Details

22 Apr 2002
Research & Ideas

Does Spirituality Drive Success?

in America, and Work in Progress (co-authored with Michael Eisner, chairman of the Walt Disney Company). Schwartz is now president of LGE Performance Systems and co-created its Corporate Athlete training program, which aims to apply the... View Details

Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

large reallocation of modern information technology, with particular links to communications. Some of it broke. The best organizations have had the ability to expand existing capacity because the technology did not break under the strain.... View Details

Keywords: by Sean Silverthorne

18 Dec 2013
HBS Case

Lessons from the Lance Armstrong Cheating Scandal

from the group. So when Armstrong decided to dope, he required other riders to dope as well to match his escalating performance level, and the rest of the support team to facilitate the doping and manage the cover-up to achieve victory.... View Details

Keywords: by Michael Blanding; Sports

27 Nov 2000
Research & Ideas

The Dynamics of Standing Still: Firestone Tire & Rubber and the Radial Revolution

independent. "Firestone's historical excellence and disastrous response to global competition and technological innovation," writes Sull, "posed a paradox for industry observers: Why had the industry's best managed company turned in the worst View Details

Keywords: by Donald N. Sull; Manufacturing; Transportation

16 Oct 2018
First Look

New Research and Ideas, October 16, 2018

or group perceives value in carrying out a technical recipe that is beyond the capacity of a single person. Technology specifies what must be done, what resources must be assembled, what actions taken, and what transfers made in order to... View Details

Keywords: Dina Gerdeman

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