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    Ashley V. Whillans

    Ashley Whillans is the Volpert Family Associate Professor of Business Administration at the Harvard Business School, where she teaches the Motivation and Incentives course to MBA students. Professor Whillans earned her PhD in Social Psychology from the University of... View Details

    • 16 Feb 2010
    • Research & Ideas

    The Outside-In Approach to Customer Service

    According to a new book by Harvard Business School's Ranjay Gulati, it is customer-centric firms—those with a so-called outside-in perspective—that are most resilient during turbulent markets. An outside-in perspective means that companies aim to creatively deliver... View Details
    Keywords: by Sarah Jane Gilbert; Consumer Products
    • 2016
    • Chapter

    Nudging as a Tool for Leaders

    By: Max Bazerman
    BOOK ABSTRACT: Jewish organizational life is inundated with publications on organizational change and effective leadership, but from mutually exclusive sources: business and organizational studies, on the one hand, and Jewish studies, on the other. One addresses... View Details
    Keywords: Organizational Change and Adaptation; Strategy; Leadership; Civil Society or Community; Religion; Business and Community Relations
    Related
    • 06 Oct 2020
    • Sharpening Your Skills

    18 Tips Managers Can Use to Lead Through COVID's Rising Waters

    managing through the pandemic. The topics: people and personal management, strategy, marketing, and organizational design. PEOPLE AND PERSONAL MANAGEMENT Tip: Guide your team to create new norms, protocols, and purpose. Leaders need to... View Details
    Keywords: by Sean Silverthorne
    • 31 Aug 2021
    • Book

    Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

    should do: “agitate, innovate, and orchestrate.” Ordinary people can effect change After all, people lower down the organizational ladder, who may seem to have little influence, often have far more power than they realize to change their... View Details
    Keywords: by Jay Fitzgerald
    • January 1996
    • Background Note

    National Cultures and Work-Related Values: The Hofstede Study

    People from different national cultures often operate under different assumptions about what is appropriate behavior. In organizational settings, these cultural differences in underlying assumptions can significantly affect interactions when individuals from various... View Details
    Keywords: Behavior; Organizations; Attitudes; Cross-Cultural and Cross-Border Issues; Computer Industry
    Related
    • 2022
    • Working Paper

    Institutional Emplacement and the Novel Resurgence of Independent Bookstores

    By: Ryan Raffaelli and Ryann Noe
    This study reveals how actors leverage physical place as an asset to facilitate organizational adaptation and industry evolution. Through a longitudinal, qualitative analysis of the U.S. independent bookselling industry from 1995 to 2019, we outline how dispersed... View Details
    Keywords: Industry Growth; Small Business; Organizational Change and Adaptation; Business Processes; Retail Industry; Publishing Industry; United States
    Related
    • 12 Dec 2014
    • Working Paper Summaries

    Bottlenecks, Modules and Dynamic Architectural Capabilities

    Keywords: by Carliss Y. Baldwin

      Michael Beer

      MICHAEL BEER

      Mike Beer is the Cahners-Rabb Professor of Business Administration, Emeritus at the Harvard Business School and author Fit to Compete: Why Honest Conversations About Your Company’s... View Details

      • 2017
      • Book

      Geography, Location, and Strategy

      By: Juan Alcácer, Bruce Kogut, Catherine Thomas and Bernard Yin Yeung
      Changes in both technology and global political economy have vastly accelerated the pace of globalization in the last 40 years, eroding barriers that limited firms' geographic scope and unleashing a seemingly unlimited set of new threats, challenges, and opportunities... View Details
      Keywords: Geographic Location; Global Strategy; Value Creation
      Related
      • September 2005
      • Article

      Managerial Foresight and Attempted Rent Appropriation: Insider Trading on Knowledge of Imminent Breakthroughs

      By: Gautam Ahuja, Russell W. Coff and Peggy M. Lee
      In order to establish a competitive advantage, firms must acquire or create resources at a price below their value in use. Absent pure luck, this requires managers to exercise foresight about a resource's future value and/or complementarities with pre-existing... View Details
      Keywords: Strategy; Knowledge Use and Leverage
      Related
      • 05 Feb 2018
      • What Do You Think?

      Should Companies Disclose Employee Compensation?

      litigation." He added that it "is helpful in two ways: it quantifies what value the company puts on each function (and) it allows employees to get a clear idea about where they are within their compensation band." Those... View Details
      Keywords: by James Heskett; Financial Services
      • Summer 2014
      • Article

      Delegation in Multi‐Establishment Firms: Adaptation vs. Coordination in I.T. Purchasing Authority

      By: Kristina Steffenson McElheran
      This paper conducts one of the first large-scale, establishment-level empirical studies of delegation within firms. Recent contributions to a rapidly growing theory literature have focused on the tradeoff between adaptation and coordination in determining... View Details
      Keywords: Integration; Leadership; Management Practices and Processes; Information Technology; Organizational Structure; Adaptation
      Related
      • December 2004 (Revised April 2006)
      • Case

      Mavens & Moguls: Because Marketing Matters...

      By: Myra M. Hart, Kristin Lieb and Victoria Winston
      Mavens & Moguls is a virtual marketing-consulting firm of approximately 40 professionals. Examines the processes by which Paige Arnof-Fenn (an HBS grad with deep industry experience)draws on her experience and her network to create a high-quality marketing consulting... View Details
      Keywords: Networks; Values and Beliefs; Business Growth and Maturation; Organizational Structure; Marketing; Entrepreneurship; Experience and Expertise; Growth and Development Strategy; Consulting Industry
      Related
      • February 2009 (Revised September 2011)
      • Case

      Big Spaceship: Ready to Go Big?

      By: Boris Groysberg and Michael Slind
      Big Spaceship, a digital marketing agency, faced a rather big challenge: How to scale the distinctive culture that was essential to its competitive strategy? Renowned for the cutting-edge websites that it developed to market major Hollywood movies and leading consumer... View Details
      Keywords: Entrepreneurship; Innovation and Management; Human Capital; Growth and Development Strategy; Marketing; Organizational Culture; Organizational Design; Groups and Teams; Competitive Strategy; Value Creation
      Related
      • 2012
      • Book

      Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy

      By: Amy C. Edmondson
      Continuous improvement, understanding complex systems, and promoting innovation are all part of the landscape of learning challenges today's companies face. I show that organizations thrive, or fail to thrive, based on how well the small groups within those... View Details
      Keywords: Change; Interpersonal Communication; Learning; Values and Beliefs; Innovation and Invention; Management; Performance Improvement; Groups and Teams; Research; Strategy; Complexity; Value
      Related
      • 17 Feb 2012
      • Working Paper Summaries

      Breaking Them In or Revealing Their Best? Reframing Socialization around Newcomer Self-Expression

      Keywords: by Dan Cable, Francesca Gino & Brad Staats
      • 2014
      • Working Paper

      Learning from the Kursk Submarine Rescue Failure: the Case for Pluralistic Risk Management

      By: Anette Mikes and Amram Migdal
      The Kursk, a Russian nuclear-powered submarine, sank in the relatively shallow waters of the Barents Sea in August 2000 during a naval exercise. Numerous survivors were reported to be awaiting rescue, and within a week, an international rescue party gathered at... View Details
      Keywords: Risk Management; Groups and Teams; Crisis Management
      Related
      • 24 Apr 2009
      • Working Paper Summaries

      Corporate Social Entrepreneurship

      Keywords: by James E. Austin & Ezequiel Reficco
      • March 2016 (Revised January 2020)
      • Teaching Note

      Behavioural Insights Team (A) and (B)

      By: Michael Luca and Patrick Rooney
      The Behavioural Insights Team case introduces students to the concept of choice architecture and the value of experimental methods (sometimes called A/B testing) within organizational contexts. The exercise provides an opportunity for students to apply these principles... View Details
      Keywords: Behavioral Economics; Experiments; Choice Architecture; Public Entrepreneurship; Decision Choices and Conditions; Mathematical Methods; United Kingdom
      Related