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  • April 2015
  • Supplement

Cynthia Carroll at Anglo American Video Supplement

By: Gautam Mukunda
This is a video supplement for the Cynthia Carroll at Anglo American case series. The video features Cynthia Carroll reflecting on her implementation of organizational transformation at Anglo American in regards to the mining company's safety culture. View Details
Keywords: Leadership And Change Management; Leadership, Personal Strategy ＆ Style; Change Management; Change; Safety; Organizational Culture; Leadership; Leadership Style; Mining Industry; South Africa
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  • March 2015
  • Teaching Note

Cynthia Carroll at Anglo American (A), (B), and (C)

By: Gautam Mukunda
This is a teaching note for the Cynthia Carroll at Anglo American case. It describes how to teach the case to demonstrate theories of leading change and Leader Filtration Theory. The case is a dramatic story of organizational transformation as Carroll attempts to... View Details
Keywords: Leadership And Change Management; Leadership, Personal Strategy ＆ Style; Change Management; Change; Safety; Organizational Culture; Leadership; Leadership Style; Mining Industry; South Africa
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    Robin J. Ely

    Robin Ely is the Diane Doerge Wilson Professor of Business Administration at Harvard Business School. She conducts research on race and gender relations in organizations with a focus on leadership, identity, and organizational culture change.... View Details

    • 26 Mar 2020
    • News

    Coronavirus Is Widening the Corporate Digital Divide

    • November 1994 (Revised March 1996)
    • Case

    Pepsi's Regeneration, 1990-1993

    By: David A. Garvin and Donald N. Sull
    Craig Weatherup, the president and CEO of Pepsi Cola, leads a change process that completely transforms his company. It includes a new vision, operating philosophy, strategy, and organizational structure. He also introduces process improvement techniques and builds new... View Details
    Keywords: Transformation; Leading Change; Growth and Development Strategy; Management Systems; Standards; Organizational Structure; Outcome or Result; Performance Improvement; Problems and Challenges; Food and Beverage Industry
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    • December 2000 (Revised March 2001)
    • Case

    DoubleTwist, Inc.

    By: Joseph L. Bower and Christina L. Darwall
    John Couch, CEO of DoubleTwist, has transformed a software products company into an Internet application service provider, racing to provide databases and tools for those working to explore the human genome. Crafting strategy and building organizational capability are... View Details
    Keywords: Growth Management; Product Development; Organizational Change and Adaptation; Corporate Strategy; Customization and Personalization; Information Technology Industry
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      Amy C. Edmondson

      Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of... View Details

      Keywords: health care; nonprofit industry; professional services; consulting
      • September 1995
      • Case

      Ares-Serono

      By: Michael Y. Yoshino, Jean-Pierre Jeannet and Carin-Isabel Knoop
      Ares Serono, a medium-size Swiss pharmaceutical company, is the global leader in the field of fertility drugs. The company has successfully transformed into one of the very few biotech firms in Europe. The case treats a set of major strategic and organizational... View Details
      Keywords: Geographic Location; Globalized Firms and Management; Asset Management; Balance and Stability; Expansion; Digital Platforms; Leadership Development; Health Care and Treatment; Transformation; Family Business; Problems and Challenges; Pharmaceutical Industry; Biotechnology Industry; Switzerland; Europe
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      • 03 May 2011
      • Working Paper Summaries

      How Do Risk Managers Become Influential? A Field Study of Toolmaking and Expertise in Two Financial Institutions

      Keywords: by Matthew Hall, Anette Mikes & Yuval Millo; Banking

        Michael Beer

        MICHAEL BEER

        Mike Beer is the Cahners-Rabb Professor of Business Administration, Emeritus at the Harvard Business School and author Fit to Compete: Why Honest Conversations About Your Company’s... View Details

        • January–February 2013
        • Article

        A Field Investigation of Multilevel Cynicism Toward Change

        By: K. A. DeCelles, Paul E. Tesluk and Faye S. Taxman
        Although most research on cynicism toward change (CTC) has been conceptualized at the individual level, we propose that CTC is better conceptualized as a multilevel phenomenon, acting as both an employee attitude and an organizational climate. We conducted a multilevel... View Details
        Keywords: Organizational Change and Adaptation; Leading Change; Change Management; Attitudes
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        • 29 Oct 2015
        • News

        How to Design (and Analyze) a Business Experiment

        • May 2020
        • Article

        Measuring Collaboration in Modern Organizations

        By: Stephen Michael Impink, Andrea Prat and Raffaella Sadun
        Internal communication has been a central theme in organizational economics, as employee collaboration provides insight into the structure of firms. Use of electronic communications data can be transformational for organizational economics, as these data provide a... View Details
        Keywords: Collaboration; Employees; Interactive Communication; Measurement and Metrics; Organizations; Performance
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        • October 2014
        • Supplement

        Atlantis Paradise Island Resort and Casino (B): Improving Performance with New Core Values

        By: Lynda M. Applegate, Chekitan S. Dev and Gabriele Piccoli
        The leadership team of Atlantis Paradise Island, under new ownership, decided that better alignment of the core values with the vision and mission statement would create a more compelling and consistent organizational narrative that would redouble employee commitment... View Details
        Keywords: Organization Behavior; Service Management; Strategy; Organizational Change and Adaptation; Service Industry
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        • July 2005 (Revised January 2011)
        • Case

        Understanding Customer Profitability at Charles Schwab

        By: Francisco de Asis Martinez-Jerez
        Charles Schwab is transforming into a customer-centric organization. Central to this cultural and organizational change is the utilization of customer profitability at different decision-making levels. Examines several technical aspects of the ABC cost system, as well... View Details
        Keywords: Organizational Change and Adaptation; Motivation and Incentives; Customer Relationship Management; Customer Value and Value Chain; Activity Based Costing and Management; Decision Making; Organizational Culture; Profit; Performance Evaluation; Budgets and Budgeting
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        • April 2002 (Revised September 2003)
        • Case

        Stephen Brown at John Hancock Financial Services

        By: Robin J. Ely
        Describes a major organizational transformation process at John Hancock Financial Services in which CEO Stephen Brown takes a series of measured steps to turn the old-line mutual insurance company into a competitive, performance-oriented financial services firm. At the... View Details
        Keywords: Change Management; Leadership; Organizational Change and Adaptation; Organizational Culture; Alignment; Competitive Strategy; Financial Services Industry
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          Thomas J. DeLong

          Thomas J. DeLong is a Baker Foundation Professor of Management Practice and the former Philip J. Stomberg Professor of Management Practice in the Organizational Behavior Department at the Harvard Business School. He is an expert in leader development, organizational... View Details

          • 20 Dec 2006
          • Working Paper Summaries

          The Demise of Cost and Profit Centers

          Keywords: by Robert S. Kaplan

            Julie Battilana

            Julie Battilana is the Joseph C. Wilson Professor of Business Administration in the Organizational Behavior unit at Harvard Business School and the Alan L. Gleitsman Professor of Social Innovation at Harvard Kennedy School, where she is also the founder and faculty... View Details

            • July 2004 (Revised May 2009)
            • Case

            Getting Participant-centered Learning to Work

            By: Thomas R. Piper, James L. Heskett and Gustavo Herrero
            The newly appointed dean of a South American business school is eager to transform the learning process from the traditional lecture method to one that actively engages students and contributes to the development of critical managerial skills, attitudes, and world... View Details
            Keywords: Change Management; Transformation; Business Education; Leading Change; Business Processes; Organizational Change and Adaptation; Alliances; Education Industry; South America
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