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  • 2017
  • Article

Scaling: Organizing and Growth in Entrepreneurial Ventures

By: Alicia DeSantola and Ranjay Gulati
Entrepreneurial ventures face unique challenges related to growth, particularly in the management of internal organizations. Progress on understanding these dynamics has been constrained by fragmentation within relevant management research. In this paper, we clarify... View Details
Keywords: Growth and Development; Organizational Change and Adaptation
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  • August 2012 (Revised October 2015)
  • Technical Note

A Note on Trust

By: Jim Sharpe and Charles H. Green
The effective manager and leader understands and appreciates trust at both the personal and the organizational levels. Most managers focus more on being trusted than on trusting. The best way to be trusted is to be worthy of trust—to be trustworthy. View Details
Keywords: Turnarounds; Leadership Skills; Financial Crisis; Entrepreneurs; Entrepreneurship; Trust; Management Style; Leadership Style
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  • September 2014 (Revised February 2017)
  • Case

Belk: Towards Exceptional Scheduling

By: Ethan Bernstein, Saravanan Kesavan, Bradley Staats and Luke Hassall
With 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an automated software solution from Reflexis. Belk hoped the upgrade would simplify scheduling, reduce time employees spent in non-customer-facing roles,... View Details
Keywords: Retail; Scheduling; Local Autonomy; Automation; Metrics; Organizational Change; Human Resource Management; Process Improvement; Performance Measurement; Transparency; Southern United States; Retailing; Department Stores; System Outsourced Services; Employee Relationship Management; Selection and Staffing; Change Management; Governance Controls; Resource Allocation; Service Operations; Organizational Culture; Organizational Change and Adaptation; Performance Evaluation; Performance Improvement; Applications and Software; Family Business; Retail Industry; Technology Industry; United States
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    Ethan S. Bernstein

    Ethan Bernstein (@ethanbernstein) is an associate professor in the Organizational Behavior unit at Harvard Business School. He has spent his career researching novel talent management practices and their effect on employee behavior, collaboration, and performance.... View Details

    • Research Summary

    Social Determinants of Health

    By: Susanna Gallani
    Healthcare provider organizations are becoming progressively more involved in ways to improve health equity and address social determinants of health (SDOH). In this line of work, Prof. Gallani studies organizational factors interacting with the implementation of SODH... View Details
    Keywords: Healthcare Organizations; Performance Management; Accountability; Health Industry
    • 2008
    • Working Paper

    Variation in Experience and Team Familiarity: Addressing the Knowledge Acquisition-Application Problem

    By: Robert S. Huckman and Bradley R. Staats
    Prior work in organizational learning has failed to find a consistent effect of variation in experience on performance. While some studies find a positive relationship between these two variables, others find no effect or even a negative relationship. In this paper, we... View Details
    Keywords: Experience and Expertise; Learning; Knowledge Acquisition; Knowledge Use and Leverage; Organizational Culture; Performance Improvement; Groups and Teams; Familiarity; India
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      Michael Beer

      MICHAEL BEER

      Mike Beer is the Cahners-Rabb Professor of Business Administration, Emeritus at the Harvard Business School and author Fit to Compete: Why Honest Conversations About Your Company’s... View Details

      • 23 Jun 2023
      • HBS Case

      This Company Lets Employees Take Charge—Even with Life and Death Decisions

      back to our organizations?’ And as companies face employee reductions in this economic climate, perhaps they should consider doing so in a way that removes layers of organizational structure as well.” How Buurtzorg works Jos de Blok, one... View Details
      Keywords: by Annelena Lobb; Health
      • November 1991 (Revised June 1992)
      • Case

      AT&T: The Dallas Works (A)

      Describes the organizational challenges facing an AT&T plant a few years after the breakup of AT&T. In an effort to empower workers and to unite the factory behind change, management proposes an unusual team-based approach to driving the change. Teaching Objective: To... View Details
      Keywords: Organizational Change and Adaptation; Change Management; Groups and Teams; Organizational Culture; Telecommunications Industry; Texas
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      • 15 Jul 2021
      • News

      How Acknowledging Your Employees Emotions Builds Trust

        Michael L. Tushman

        Michael Tushman holds degrees from Northeastern University (B.S.E.E.), Cornell University (M.S.), and the Sloan School of Management at M.I.T. (Ph.D.). Tushman was on the faculty of the Graduate School of Business, Columbia University, from 1976 to 1998 where he was... View Details

        • March 23, 2017
        • Article

        Incentives Don't Help People Change, but Peer Pressure Does

        By: Susanna Gallani
        This article summarizes the findings of a research study that examined the effectiveness of monetary and non-monetary incentives in establishing persistent organizational behavior modifications. The results of the study highlight the interplay between monetary and... View Details
        Keywords: Motivation and Incentives; Behavior; Change Management
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        • April 2013
        • Article

        Who Is Governing Whom? Executives, Governance, and the Structure of Generosity in Large U.S. Firms

        By: Christopher Marquis and Matthew Lee
        We examine how organizational structure influences strategies over which corporate leaders have significant discretion. Corporate philanthropy is our setting to study how a differentiated structural element—the corporate foundation—constrains the influence of... View Details
        Keywords: Organizational Structure; Corporate Strategy; Philanthropy and Charitable Giving; Leadership; Governing and Advisory Boards; Corporate Social Responsibility and Impact; United States
        Related
        • March 1990 (Revised November 2004)
        • Case

        O.M. Scott & Sons Co. Leveraged Buyout

        By: George P. Baker III and Karen Wruck
        Documents the organizational changes that took place at O.M. Scott & Sons Co. in response to their leveraged buyout. Provides the opportunity for students to discuss the effects of high leverage on management decision making, and the differences between operating as a... View Details
        Keywords: Leveraged Buyouts; Capital Structure; Borrowing and Debt; Organizational Structure; Organizational Change and Adaptation; Management; Business Conglomerates; Cost of Capital; Financial Services Industry
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        • July 1995 (Revised September 1995)
        • Background Note

        Technology for Teams

        By: Lynda M. Applegate and Geoffrey Bock
        The importance of groups in organizations has long been recognized but, until recently, groups were always "tacked onto" organizations that were designed around individuals. It was not just the logic of classical organizational theory that perpetuated this focus on the... View Details
        Keywords: Information Technology; Groups and Teams
        Related
        • September–October 2022
        • Article

        The Essential Link Between ESG Targets and Financial Performance

        By: Mark R. Kramer and Marc W. Pfitzer
        Despite heightened attention to environmental, social, and governance (ESG) issues, surprisingly few companies are making meaningful progress in delivering on their commitments. Most firms are not integrating ESG factors into internal strategy and operational decisions... View Details
        Keywords: ESG; Environmental Sustainability; Social Issues; Governance; Financial Strategy; Decision Making; Business and Stakeholder Relations; Organizational Structure
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          Eugene F. Soltes

          Eugene Soltes is a Professor of Business Administration at Harvard Business School where his work focuses on corporate integrity and risk management. His research utilizes data analytics to identify organizational cultures and compliance systems that can effectively... View Details

          • 2013
          • Working Paper

          Who Is Governing Whom? Executives, Governance and the Structure of Generosity in Large U.S. Firms

          By: Christopher Marquis and Matthew Lee
          We examine how organizational structure influences strategies over which corporate leaders have significant discretion. Corporate philanthropy is our setting to study how a differentiated structural element—the corporate foundation—constrains the influence of... View Details
          Keywords: Philanthropy and Charitable Giving; Corporate Governance; Governing and Advisory Boards; Leadership; Managerial Roles; Corporate Social Responsibility and Impact; Organizational Structure; Corporate Strategy; United States
          Related
          • 26 Apr 2021
          • News

          Lumumba Seegars on Inequality and Agency in ERGs

          • April 2018
          • Article

          Scope versus Speed: Team Diversity, Leader Experience, and Patenting Outcomes for Firms

          By: Prithwiraj Choudhury and Martine R. Haas
          How does the organization of patenting activity affect a firm’s patenting outcomes? We investigate how the composition of patenting teams relates to both the scope of their patent applications and the speed of their patent approvals by examining the main effects of... View Details
          Keywords: Leader Experience; Micro-foundations Of Innovation; Scope; Speed; Team Diversity; Within-firm Data; Groups and Teams; Diversity; Patents; Leadership; Experience and Expertise; Outcome or Result
          Related