Order Taking and Fulfillment - Publications - Faculty & Research

April 1998
Case

Compaq, 1998

By: Steven C. Wheelwright and Matt Verlinden

In 1997, Compaq Computer Corp. had become a $25 billion powerhouse. It had accomplished its revenue growth projections, successfully made a number of strategic acquisitions, and increased its gross margins, principally by moving up market into servers, workstations,... View Details

Keywords: Mergers and Acquisitions; Transformation; Customer Relationship Management; Profit; Revenue; Growth and Development Strategy; Brands and Branding; Distribution Channels; Alliances; Customization and Personalization; Computer Industry

Citation

Educators

October 2018
Case

Learning How to Honnold

By: Eugene F. Soltes, Sara Hess and Dutch Leonard

Alex Honnold is the world’s most accomplished free climber. To many, climbing sheer vertical faces of rock—like the famed El Capitan—without a rope is viewed as not simply risky but reckless. Honnold contrasts this sentiment by presenting his perspective on risk taking... View Details

Keywords: Risk Management; Goals and Objectives; Personal Development and Career; Perspective

Citation

Educators

Purchase

19 Feb 2014
Research & Ideas

Racist Umpires and Monetary Ministers

As Major League Baseball camps reawaken for spring training over the next few weeks, the same scene will repeat across the country: A pitcher will take the mound. A batter will stare back. And behind him, an... View Details

Keywords: by Michael Blanding; Sports; Information; Publishing

03 Oct 2023
Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

would take that piece of video and send it to your mother. Goldberg: Right. Brooks: That's what I would do. And then you can relive that happiness over View Details

Keywords: by HBS Staff

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

As the COVID-19 virus pandemic began to sweep across the world, Doug McMillon and his team at Walmart watched in horror. Suddenly, they realized, tomorrow would be nothing like “business as usual” and... View Details

Keywords: by Jill Avery and Richard Edelman

08 Aug 2017
First Look

First Look at Research and Ideas, August 8, 2017

Barry Abstract—Many markets, including the markets for IPOs and debt issuances, are syndicated, in that a bidder who wins a contract will often invite competitors to join a syndicate that will fulfill the... View Details

Keywords: Sean Silverthorne

11 May 2021
Blog Post

Q+A on the Socioeconomic Inclusion Task Force with Holly Fetter (MBA 2020) and Alexxis Isaac (MBA 2020)

classmates, so in short order they set up a task force to examine how MBA students experience the role of class. We asked Holly and Alexxis about the task force and their hopes... View Details

Web

Geography of Care - Institute For Strategy And Competitiveness

more complex medical conditions and patient segments in order to access expertise, facilities and services to enable high-value care Rural and... View Details

29 Dec 2021
News

Should Retailers Split E-Commerce From Stores? A High-Level Debate

25 Apr 2011
Research & Ideas

What CEOs Do, and How They Can Do it Better

of the many actions a CEO could take during the course of a day—attending meetings, reviewing a marketing campaign, schmoozing clients on the golf course. So Sadun and her colleagues instead divided up... View Details

Keywords: by Michael Blanding

18 Jul 2019
News

Lessons from the Rise and Fall of VisiCalc

launching VisiCalc, the world’s first independent software company and the first spreadsheet program for personal computers. The program came with a $100 price tag, but people were so eager for it that they also bought an Apple II, to the... View Details

Web

Innovation & Innovative Capacity - Institute For Strategy And Competitiveness

with outside organizations should not be driven by input costs, taxes, subsidies or even the wage rates for scientists and engineers, as they often are. Instead, R&D investments should flow preferentially to the locations with the... View Details

21 Sep 2022
Research & Ideas

You Don’t Have to Quit Your Job to Find More Meaning in Life

scenarios through the lens of two factors: fulfillment and contribution. “The way psychologists have typically studied the importance of meaningfulness is to ask people how meaningful their life is, but this... View Details

Keywords: by Shalene Gupta

22 Feb 2022
News

March 2022 Alumni and Faculty Books

marketplace status quo. Demanding a voice and sometimes a hand in the products they buy, these digitally empowered consumers― “Me’s”―have inverted the traditional power dynamics of retail into metail. To put it simply, your customers are... View Details

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

longer term. Whether industries are experiencing decreases or increases in demand, all firms and organizations need to take a step back or forward and ask themselves: What... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

05 Mar 2019
First Look

New Research and Ideas, March 5, 2019

Case 818-079 Chewy.com (A) In late 2013, Ryan Cohen, cofounder and CEO of online pet products retailer Chewy.com, faces a “bet the company decision”—whether to stay with a third-party logistics provider (3PL) for all of its e-commerce... View Details

Keywords: Dina Gerdeman

24 Mar 2002
Research & Ideas

The Trick of Balancing Business and Government

association. These [African] governments have so few resources. If you wait for the government to do it and advocate that the government does it, it's going to take a long time. The private sector can step... View Details

Keywords: by Martha Lagace

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

spectrum, he continued, is Buffalo Wild Wings, which traditionally consists of 75 percent dine-in business. “Some of our Jimmy John’s restaurants also rely heavily on office lunches and universities. They’re down more. It’s going to View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

16 Oct 2018
First Look

New Research and Ideas, October 16, 2018

input more valuable. Distributed supermodular complementarity (DSMC) exists when two or more independent actors can create complementary value by pursuing their own interests and will not find it advantageous to combine in View Details