Online Care - Publications - Faculty & Research

08 Jun 2010
First Look

First Look: June 8

County Hospital: Gastroenterology Care in Sweden Michael E. Porter, Jennifer F. Baron, and Martin RejlerHarvard Business School Case 710-469 Sweden's Highland District County Hospital, similar to a community hospital in the U.S.,... View Details

Keywords: Martha Lagace

29 Oct 2012
Research & Ideas

Are You Paying a Tip--or a Bribe?

expect. When Torfason and his colleagues asked 51 participants from a national online pool about their impressions of the relationship between tipping and bribery, just 5.9 percent said they thought they were "probably positively... View Details

Keywords: by Dina Gerdeman

June 2021
Case

HelloSelf: Launch

By: John R. Wells and Benjamin Weinstock

In April 2021, Charles Wells, founder and CEO of HelloSelf was reflecting on the company’s progress since it launched two years earlier. HelloSelf’s goal was to help the mentally ill recover and those who were mentally fit to stay well and feel even better. To do this,... View Details

Keywords: Mental Health; Health Care and Treatment; Internet and the Web; Growth and Development Strategy; Great Britain

Citation

Educators

Purchase

01 Mar 2024
News

Leading Businesses in a Web3 World

Illustration by Daniel Hertzberg Web3 is poised to transform everything we do online by decentralizing and democratizing the internet. That transformation is already underway in the business world: built on blockchain technology that... View Details

30 Sep 2014
First Look

First Look: September 30

online retailer demonstrates that cost transparency improves sales. In particular, cost transparency led to a 44% increase in daily unit sales. This research implies that by revealing costs-typically tightly guarded secrets-marketers can... View Details

Keywords: Sean Silverthorne

Web

Your Social Entrepreneurship checklist | Social Enterprise | Harvard Business School

entrepreneur to research and answer a legal question over 8 weeks. (deadlines in Fall and Spring) How to Create a Climate Venture Class: “How to Create a Climate Venture” is a free online class for aspiring climate entrepreneurs with a... View Details

22 Apr 2019
Research & Ideas

Why Salespeople Struggle at Leading

HBS and recently wrote an article called Sales Managers Must Manage for Top Sales Magazine. “It’s all about the difference between learning to take care of yourself and learning to take care of others, from... View Details

Keywords: by Dina Gerdeman

Web

Events - Business History

business leaders in emerging markets since 2008. These are hosted on a public website featuring full interview transcripts and associated video clips that are free to download and use for teaching, research, or general interest. At this View Details

01 Jun 1999
News

Ikenna Okezie

and the Harvard Medical School. He plans to combine his two loves - medicine and entrepreneurship - in a way that will improve health care for all. Born in Nigeria, Okezie came to the United States at the age of two and was raised in... View Details

Keywords: Judith A. Ross

15 Dec 2023
News

The Musts of 2023

Healthcare Exchange, where our purpose is to help reduce the cost of doing health care for citizens across the United States and in Europe, and bringing his Deep Purpose messaging to all of our employees creates so much engagement and... View Details

30 Oct 2017
Research & Ideas

Asking Questions Can Get You a Better Job or a Second Date

intelligent as well.” The research, published in the paper It Doesn’t Hurt to Ask: Question-Asking Increases Liking, examined data from online chats and face-to-face speed dating conversations. In addition to Brooks, the coauthors were... View Details

Keywords: by Rachel Layne

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

centricity cannot be achieved by simply listening to customers about their experiences with Best Buy; the company has to commit to owning the customers' problems and working creatively to solve them. Faced with increased price competition from retailers like Walmart as... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

28 Jun 2021
Blog Post

7 Things HBS Taught Me the Last 2 Years

great gifts, the biggest of which is creating leaders of tomorrow who will move us into entirely new ways of community building. Building a community online - the VCPE conference was online this year #2... View Details

17 Feb 2022
Book

When Employees Feel a Sense of Purpose, Companies Succeed

of subduing individuality and ensuring conformity. Culture offers an inexpensive and informal way of regulating behavior that is all the more effective because it occurs inside the minds of employees and relies on peer pressure as a mechanism. “When we View Details

Keywords: by Ranjay Gulati

Web

Becoming an Entrepreneur - Alumni

your funding decisions on your future. Personal support Exploring and resolving all the above issues can be an exhausting and even lonely process. Take care of yourself by taking pains to create and sustain a network of support, including... View Details

23 Nov 2021
Research & Ideas

The Vinyl Renaissance: Take Those Old Records Off the Shelf

and LA. Gazette: Given how trendy it is now, will vinyl continue to grow after COVID? Kelleher: I don’t see vinyl shrinking away again, but I do worry that, as an industry, if we can’t get more capacity online to lessen turn times, fans... View Details

Keywords: by Christine Pazzanese, Harvard Gazette; Music

21 Aug 2018
First Look

New Research and Ideas, August 21, 2018

Tracking Performance Indicators By: Beveridge, Christiana, Sofia Warner, Greg Leya, and Thomas W. Feeley Abstract—Given that accountable care organizations (ACOs) have not achieved the degree of cost reductions and quality improvements... View Details

Keywords: Dina Gerdeman

17 Dec 2014
Research & Ideas

How Our Brain Determines if the Product is Worth the Price

interested in the medial prefrontal cortex (the area in the brain that deals with estimating decision value) and the nucleus accumbens (an area that's been called the pleasure center, and whose activity is correlated with whether a product is viscerally desirable).... View Details

Keywords: by Carmen Nobel; Retail

May 2021
Article

Choice Architecture in Physician–patient Communication: A Mixed-methods Assessment of Physicians' Competency

By: J. Hart, K. Yadav, S. Szymanski, A. Summer, A. Tannenbaum, J. Zlatev, D. Daniels and S.D. Halpern

Background: Clinicians’ use of choice architecture, or how they present options, systematically influences the choices made by patients and their surrogate decision makers. However, clinicians may incompletely understand this influence.... View Details

Keywords: Choice Architecture; Health Care and Treatment; Interpersonal Communication; Decision Choices and Conditions; Competency and Skills