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Show Results For
- All HBS Web
(768)
- News (82)
- Research (432)
- Events (2)
- Multimedia (3)
- Faculty Publications (366)
- January 2005 (Revised August 2007)
- Exercise
Letter Writing Exercise
By: Frances X. Frei and Hanna Rodriguez-Farrar
Provides an opportunity for students to experience first-hand how service companies respond to customer feedback. The corresponding module note further describes the exercise. View Details
- 07 Nov 2014
- Video
FIELD 3: Integrative Intelligence
CSML: Leading Learning
Leading Learning is organized into four modules focused on developing the school structures, systems, supports, and culture that lead to excellent teaching and learning in every classroom, for every student. View Details
- 13 Jan 2012
- Working Paper Summaries
The Impact of Modularity on Intellectual Property and Value Appropriation
Keywords: by Carliss Y. Baldwin & Joachim Henkel
- June 2024
- Module Note
Assets, Resources, and Capabilities
By: David J. Collis
This module note explores why we need to study resources, what resources are, how we know they are valuable, and what a resource-based strategy requires. View Details
Keywords: Corporate Strategy
Collis, David J. "Assets, Resources, and Capabilities." Harvard Business School Module Note 724-493, June 2024.
- December 2005 (Revised March 2006)
- Module Note
Rethinking Customer Satisfaction
By: Youngme E. Moon
Outlines the structure and content of a six-session module that explores the negative dynamics that can result when firm profitability becomes disconnected from customer satisfaction. View Details
Keywords: Customer Satisfaction
Moon, Youngme E. "Rethinking Customer Satisfaction." Harvard Business School Module Note 506-046, December 2005. (Revised March 2006.)
- August 2011
- Module Note
Assessing the Legal Climate for Entrepreneurship
By: Lena G. Goldberg
This module note briefly reviews several approaches to assessing the link between law and specific rules and regulations and a favorable climate for entrepreneurship and economic growth. View Details
- December 2005 (Revised February 2006)
- Background Note
How do firms change their strategies successfully?
By: Jan W. Rivkin
The last of four module notes for students taking an advanced course on competitive strategy. Examines patterns that distinguish successful strategic change efforts from unsuccessful ones. View Details
Keywords: Competitive Strategy
Rivkin, Jan W. "How do firms change their strategies successfully?" Harvard Business School Background Note 706-434, December 2005. (Revised February 2006.)
- December 2005 (Revised February 2006)
- Background Note
Where do successful strategies come from?
By: Jan W. Rivkin
The second of four module notes for students taking an advanced course on competitive strategy. Presents concepts and techniques to help students understand the origins of effective strategies. View Details
Keywords: Competitive Strategy
Rivkin, Jan W. "Where do successful strategies come from?" Harvard Business School Background Note 706-432, December 2005. (Revised February 2006.)
- March 2023
- Module Note
Communication as a Trusted Advisor
By: David G. Fubini and Patrick Sanguineti
A module note for the Mastering Consulting and Advisory Skills (MCAS) course, "Communication as a Trusted Advisor" provides best practices for communicating as an advisor across multiple contexts. View Details
Keywords: Communication
Fubini, David G., and Patrick Sanguineti. "Communication as a Trusted Advisor." Harvard Business School Module Note 423-081, March 2023.
- June 2009 (Revised March 2011)
- Module Note
The Creative Industries: Managing Products and Product Portfolios
By: Anita Elberse
This module note examines the way in which professional content producers in the creative industries approach product and product portfolio management, and explores the underlying reasons for their strategies. View Details
Keywords: Entertainment; Management Practices and Processes; Marketing; Product Development; Production; Creativity
Elberse, Anita. "The Creative Industries: Managing Products and Product Portfolios." Harvard Business School Module Note 509-077, June 2009. (Revised March 2011.)
- March 2006
- Course Overview Note
International Finance: A Course Overview Note
By: Mihir A. Desai
Describes the International Finance course at Harvard Business School, which argues that the forces of globalization have fundamentally changed the scope and activities of firms, thereby altering the practice of finance within these firms. As a consequence of an... View Details
- March 2023
- Module Note
Persuasive Client Presentations
By: David G. Fubini and Patrick Sanguineti
A module note for the Mastering Consulting and Advisory Skills (MCAS) course, "Persuasive Client Presentations" breaks down bad habits and good rules of thumb when preparing and giving client presentations. View Details
Keywords: Presentations
Fubini, David G., and Patrick Sanguineti. "Persuasive Client Presentations." Harvard Business School Module Note 423-083, March 2023.
- March 2023
- Module Note
The Trusted Advisor's Mindset
By: David G. Fubini and Patrick Sanguineti
A module note for the Mastering Consulting and Advisory Skills (MCAS) course, "The Trusted Advisor's Mindset" introduces some of the differences between working as an operator and an advisor. View Details
Fubini, David G., and Patrick Sanguineti. "The Trusted Advisor's Mindset." Harvard Business School Module Note 423-079, March 2023.
- December 2006 (Revised September 2007)
- Module Note
Platform-Mediated Networks
Offers pedagogical guidance for instructors who wish to include a one- to four-session module on platform-mediated networks in an existing course on strategy, business policy, entrepreneurship, technology management, or marketing. View Details
Keywords: Networks
Eisenmann, Thomas R. "Platform-Mediated Networks." Harvard Business School Module Note 807-067, December 2006. (Revised September 2007.)
- 25 Mar 2025
- HBS Seminar
Lou Shipley, Harvard Business School
- March 2022
- Module Note
Navigating Nascent Industries and Product Categories
By: Rory McDonald
This Note introduces a module of cases used at Harvard Business School to teach fundamental concepts about navigating nascent industries and product categories. It elaborates a set of ‘innovation tensions’ that managers must address in these domains. In connecting the... View Details
McDonald, Rory. "Navigating Nascent Industries and Product Categories." Harvard Business School Module Note 622-097, March 2022.
- March 2022 (Revised March 2022)
- Module Note
Managing Customers in the Digital Era
By: Eva Ascarza
The last two decades have witnessed incredible technological advances that have transformed the ways customers connect with each other and enabled firms to track customers in multiple ways through various channels to personalize (and automize) their offerings at... View Details
Keywords: Customer Relationship Management; Customer Focus and Relationships; Technological Innovation
Ascarza, Eva. "Managing Customers in the Digital Era." Harvard Business School Module Note 522-066, March 2022. (Revised March 2022.)
- April 2010
- Module Note
Balancing Specialization and Diversification in Operations
This note describes a module—taught as part of Operations Strategy, a second–year MBA elective at Harvard Business School—that helps students understand and manage the tradeoff between specialization and diversification in operations. The module introduces students to... View Details
Huckman, Robert S. "Balancing Specialization and Diversification in Operations." Harvard Business School Module Note 610-079, April 2010.
- October 1989 (Revised November 2006)
- Background Note
Deployment, Focus, and Measuring Effectiveness
Written for a module in the Marketing Implementation course (second-year MBA elective). Offers a framework for considering relevant factors that affect sales force deployment and criteria for measuring sales effectiveness and the conduct of field marketing efforts. View Details
Cespedes, Frank V. "Deployment, Focus, and Measuring Effectiveness." Harvard Business School Background Note 590-044, October 1989. (Revised November 2006.)