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Publications

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  • All HBS Web  (1,749)
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    • News  (224)
    • Research  (1,312)
    • Events  (20)
    • Multimedia  (6)
  • Faculty Publications  (817)

Show Results For

  • All HBS Web  (1,749)
    • People  (1)
    • News  (224)
    • Research  (1,312)
    • Events  (20)
    • Multimedia  (6)
  • Faculty Publications  (817)
← Page 10 of 1,749 Results →
  • 11 Apr 2014
  • Working Paper Summaries

Learning By Thinking: How Reflection Improves Performance

Keywords: by Giada Di Stefano, Francesca Gino, Gary Pisano & Bradley Staats
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

Almost everyone has dialed a simple phone number—be it to order a pair of socks or reserve a flight to New York—only to end up navigating a seemingly endless labyrinth of options, all because a mechanical voice continually invites them to... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • March 23, 2017
  • Article

Incentives Don't Help People Change, but Peer Pressure Does

By: Susanna Gallani
This article summarizes the findings of a research study that examined the effectiveness of monetary and non-monetary incentives in establishing persistent organizational behavior modifications. The results of the study highlight the interplay between monetary and... View Details
Keywords: Motivation and Incentives; Behavior; Change Management
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Gallani, Susanna. "Incentives Don't Help People Change, but Peer Pressure Does." Harvard Business Review Digital Articles (March 23, 2017).
  • April 2013
  • Article

An fMRI Investigation of Racial Paralysis

By: Michael I. Norton, Malia F. Mason, Joseph A. Vandello, Andrew Biga and Rebecca Dyer
We explore the existence and underlying neural mechanism of a new norm endorsed by both black and white Americans for managing interracial interactions: "racial paralysis," the tendency to opt out of decisions involving members of different races. We show that people... View Details
Keywords: Behavior; Race; Judgments; Decision Choices and Conditions; Personal Characteristics; United States
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Norton, Michael I., Malia F. Mason, Joseph A. Vandello, Andrew Biga, and Rebecca Dyer. "An fMRI Investigation of Racial Paralysis." Social Cognitive and Affective Neuroscience 8, no. 4 (April 2013): 387–393.
  • 22 May 2015
  • News

The Office is Watching You

  • 2011
  • Article

How Do Networks Matter? The Performance Effects of Interorganizational Networks

By: Ranjay Gulati, D. Lavie and Ravi Madhavin
A growing body of research suggests that an organization's ties to other organizations furnish resources that bestow various benefits. Scholars have proposed different perspectives on how such networks of ties shape organizational behavior and performance outcomes, but... View Details
Keywords: Management Systems; Organizational Design; Performance; Performance Effectiveness; Networks; Partners and Partnerships; Research; Perspective; Value
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Gulati, Ranjay, D. Lavie, and Ravi Madhavin. "How Do Networks Matter? The Performance Effects of Interorganizational Networks." Research in Organizational Behavior 31 (2011): 207–224.
  • 11 Mar 2010
  • Working Paper Summaries

The Many Faces of Nonprofit Accountability

Keywords: by Alnoor Ebrahim
  • October 2011 (Revised December 2022)
  • Background Note

Ethical Analysis: Moral Disengagement

By: Sandra J. Sucher and Celia Moore
Moral disengagement is a process that enables people to engage in negative behaviors, from small misdeeds to great atrocities, without believing that they are causing harm or doing wrong. When Conrad Black, the fallen Canadian mogul convicted of multiple counts of... View Details
Keywords: Moral Sensibility; Social Psychology; Values and Beliefs
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Sucher, Sandra J., and Celia Moore. "Ethical Analysis: Moral Disengagement." Harvard Business School Background Note 612-043, October 2011. (Revised December 2022.)
  • Article

Give What You Get: Capuchin Monkeys (Cebus Apella) and 4-Year-Old Children Pay Forward Positive and Negative Outcomes to Conspecifics.

By: Kristin L. Leimgruber, Adrian F. Ward, Jane Widness, Michael I. Norton, Kristina R. Olson, Kurt Gray and Laurie R. Santos
The breadth of human generosity is unparalleled in the natural world, and much research has explored the mechanisms underlying and motivating human prosocial behavior. Recent work has focused on the spread of prosocial behavior within groups through paying-it-forward,... View Details
Keywords: Prosociality; Reciprocity; Cooperation; Gratitude; Affect; Behavior
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Leimgruber, Kristin L., Adrian F. Ward, Jane Widness, Michael I. Norton, Kristina R. Olson, Kurt Gray, and Laurie R. Santos. "Give What You Get: Capuchin Monkeys (Cebus Apella) and 4-Year-Old Children Pay Forward Positive and Negative Outcomes to Conspecifics." PLoS ONE 9, no. 1 (January 2014).
  • 10 Jan 2014
  • News

The baffling revival of the vinyl LP

  • 12 Feb 2013
  • News

Clayton Christensen Wants to Transform Capitalism

  • 07 Aug 2017
  • Working Paper Summaries

Governance Through Shame and Aspiration: Index Creation and Corporate Behavior in Japan

Keywords: by Akash Chattopadhyay, Matthew D. Shaffer, and Charles C.Y. Wang; Financial Services
  • July 2017 (Revised January 2020)
  • Background Note

Primer on Multiples Valuation and Its Use in the Private Equity Industry

By: Victoria Ivashina and Henrik Boe
This note explores the mechanics of multiples, different types of multiples, when and how to use them, and common pitfalls associated with multiples valuation. While a multiples approach is a very convenient valuation method, breaking down the underlying assumptions... View Details
Keywords: Valuation Methods; Multiples; Private Equity; Valuation; Measurement and Metrics
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Ivashina, Victoria, and Henrik Boe. "Primer on Multiples Valuation and Its Use in the Private Equity Industry." Harvard Business School Background Note 218-017, July 2017. (Revised January 2020.)
  • September 2010 (Revised October 2010)
  • Background Note

Note on International Trade Finance

By: C. Fritz Foley, Matthew Johnson and David Lane
This note provides an introduction to the financing terms and payment arrangements that support international trade. It describes the principal instruments of trade finance, the limited evidence on their relative use, and the international trade dispute resolution... View Details
Keywords: Trade; Credit; Financial Instruments; Financing and Loans; International Finance; Conflict and Resolution
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Foley, C. Fritz, Matthew Johnson, and David Lane. "Note on International Trade Finance." Harvard Business School Background Note 211-007, September 2010. (Revised October 2010.)
  • November 1989 (Revised March 2000)
  • Case

Wisconsin Central Ltd. Railroad and Berkshire Partners (A): Leveraged Buyouts and Financial Distress

By: Michael C. Jensen, Willy Burkhardt and Brian Barry
Wisconsin Central Ltd. is a regional railroad formed in a leveraged buyout, which is currently in default on its loan covenants. The case uses this situation to examine the financial structure of a typical LBO association and its internal control mechanisms and... View Details
Keywords: Financial Management; Governing and Advisory Boards; Leveraged Buyouts; Financial Condition; Financing and Loans; Corporate Finance; Rail Industry
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Jensen, Michael C., Willy Burkhardt, and Brian Barry. "Wisconsin Central Ltd. Railroad and Berkshire Partners (A): Leveraged Buyouts and Financial Distress." Harvard Business School Case 190-062, November 1989. (Revised March 2000.)
  • 02 Mar 2011
  • News

Egypt faces critical decision on its future

  • 26 Oct 2018
  • News

Personalities Jean-Claude Biver And The Making Of The Modern Watch Industry

  • January 2009 (Revised December 2017)
  • Case

Who Broke the Bank of England?

By: Niall Ferguson and Jonathan Schlefer
In the summer of 1992, hedge fund manager George Soros was contemplating the possibility that the European Exchange Rate Mechanism (ERM) would break down. Designed to pave the way for a full-scale European Monetary Union, the ERM was a system of fixed exchange rates... View Details
Keywords: Decision Choices and Conditions; Currency Exchange Rate; Investment; Governing Rules, Regulations, and Reforms; Financial Services Industry; European Union
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Ferguson, Niall, and Jonathan Schlefer. "Who Broke the Bank of England?" Harvard Business School Case 709-026, January 2009. (Revised December 2017.)
  • 18 Feb 2021
  • Interview

Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?

By: Amy C. Edmondson and Chris Clearfield
During our conversation, we talked about:

• The renewed interest in the concept of psychological safety
• J.D. Thompson’s notion of “reciprocal coordination needs”
• How knowledge work does not produce objective or mechanical... View Details
Keywords: Psychological Safety; Management Skills; Management Style; Interpersonal Communication
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"Amy Edmondson: Are You Missing One of Your Most Important Jobs as a Manager?" Episode 18. The Breakdown with Chris Clearfield (podcast), February 18, 2021.

    Mark N. Roberge

    Mark Roberge is a Senior Lecturer in the Entrepreneurial Management Unit at the Harvard Business School.  He teaches Entrepreneurial Sales and Marketing in the second-year MBA program in the Fall term and The Entrepreneurial Manager and Startup Bootcamp in the... View Details

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