Measurement - Publications - Faculty & Research

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

Yet amid all these measures of customer success, some companies lose sight of the ultimate objective: to make a profit from selling products and services. In their zeal to delight customers, these companies actually lose money with them.... View Details

Keywords: by Robert S. Kaplan

Article

Subjective Performance Measures in Optimal Incentive Contracts

By: George P. Baker, Robert Gibbons and Kevin J. Murphy

Keywords: Performance; Motivation and Incentives; Measurement and Metrics

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Article

Measurement of Productivity Improvements: An Empirical Analysis

By: R. Banker, S. Datar and M. Rajan

Keywords: Measurement and Metrics; Theory

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09 Apr 2014
Working Paper Summaries

Visualizing and Measuring Software Portfolio Architectures: A Flexibility Analysis

Keywords: by Robert Lagerstrom, Carliss Y. Baldwin, Alan MacCormack & David Dreyfus; Video Game; Web Services

2000
Book

Performance Measurement and Control Systems for Implementing Strategy

By: R. Simons

Keywords: Performance Capacity; Strategy; Management Systems

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October–November 2019
Article

A New Perspective on Post-Earnings-Announcement-Drift: Using a Relative Drift Measure

By: Michael Clement, Joonho Lee and Kevin Ow Yong

Prior research finds that there is a delayed reaction to both analyst-based earnings surprises and random-walk-based earnings surprises. Focusing on the market reaction from the post-announcement window, prior studies show that analyst-based drift is larger than random... View Details

Keywords: Business Earnings; Financial Reporting; Market Timing; Behavioral Finance

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"It's actually really important that you succeed at what you're succeeding at, but that isn't going to be the measure of your life."

Too often, we measure success in life against the progress we make in our careers. But how can we ensure we're not straying... View Details

2010
Article

Measuring the Perpetrators and Funders of Typosquatting

By: Tyler Moore and Benjamin Edelman

We describe a method for identifying "typosquatting", the intentional registration of misspellings of popular website addresses. We estimate that at least 938,000 typosquatting domains target the top 3,264 .com sites, and we crawl more than 285,000 of these domains to... View Details

Keywords: Measurement and Metrics; Online Technology; Web

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January 1999
Case

Western Chemical Corporation: Divisional Performance Measurement (B)

By: William J. Bruns Jr.

Supplements the (A) case. View Details

Keywords: Accounting Industry; Chemical Industry

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02 Feb 2009
News

World Leaders Wary of U.S. Economic Measures

14 Jun 2010
News

The Hard Work of Measuring Social Impact

03 Sep 2020
News

How to Measure a Company’s Real Impact

2018
Working Paper

Measuring Gentrification: Using Yelp Data to Quantify Neighborhood Change

By: Edward L. Glaeser, Hyunjin Kim and Michael Luca

We demonstrate that data from digital platforms such as Yelp have the potential to improve our understanding of gentrification, both by providing data in close to real time (i.e., nowcasting and forecasting) and by providing additional context about how the local... View Details

Keywords: Geographic Location; Local Range; Transition; Analytics and Data Science; Measurement and Metrics; Forecasting and Prediction

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2010
Working Paper

Advertising Disclosures: Measuring Labeling Alternatives in Internet Search Engines

By: Benjamin Edelman and Duncan S. Gilchrist

In an online experiment, we measure users' interactions with search engines, both in standard configurations and in modified versions with clearer labels identifying search engine advertisements. In particular, for a random subset of users, we change "Sponsored links"... View Details

Keywords: Online Advertising; Interactive Communication; Corporate Disclosure; Labels; Marketing Strategy; Consumer Behavior; Internet; Search Technology

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30 Jan 2012
Research & Ideas

Measuring the Efficacy of the World’s Managers

Firms in the United States, Japan, and Germany tend to be managed especially well, while firms in Brazil, China, and India tend to be managed poorly. Those are among the initial findings of the World Management Survey (WMS), a huge international research initiative to... View Details

Keywords: by Carmen Nobel

1999
Chapter

Measuring The Microeconomic Foundations of Economic Development

By: M. E. Porter

Keywords: Measurement and Metrics; Development Economics; Microeconomics

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Forthcoming
Article

Measurement and Effects of Bank Exit Policies

By: Daniel Green and Boris Vallée

We study whether exit policies by financial institutions have financial and real consequences on the firms they target, using bank coal exit policies as a laboratory. In contrast to theories assuming high capital substitutability, we find large effects of these... View Details

Keywords: Coal Power; Financing and Loans; Banks and Banking; Policy; Energy Industry

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