Publications

June 2007
Article

The Speed-Reading Organization: Revving up Finance with Time-Driven Activity-Based Costing

By: Robert S. Kaplan and Steven R. Anderson

Keywords: Organizations; Finance; Activity Based Costing and Management

January 2015 (Revised September 2017)
Case

Omar Selim: Building a Values-Based Asset Management Firm (A)

By: George Serafeim, Rebecca Henderson and Shannon Gombos

The sustainable investing market was a recent phenomenon in the first decade of the 21st century. However, an increasing number of investors began to integrated Environmental, Social and Governance (ESG) issues in investment decisions. At Barclays Capital, Omar Selim... View Details

May–June 2015
Article

Dead Weight: How Greece Wound up Trapped in the European Union

By: Debora L. Spar

In the early 1990s, Greece fell far afield of the economic criteria laid out by the Maastricht Treaty, the EU's founding document. In 1999, when the European monetary union was launched, Greece failed to meet the criteria again, but managed to squeeze into the body two... View Details

Keywords: EU; Geopolitics; Economic Conditions; Economy; Financial Crisis; Greece; European Union

2009
Working Paper

Opening Up or Shutting Down? The Effects of Multiple Identities on Problem Solving

By: Lakshmi Ramarajan

Across three studies, I investigate the distinct effects of multiple identity conflict and enhancement within people on two crucial aspects of resolving problems with others: integrative behavior and openness. The results of two studies support the hypotheses that... View Details

Keywords: Interpersonal Communication; Problems and Challenges; Behavior; Conflict Management; Identity; Integration

25 Aug 2011
News

Can an Apple without Steve Jobs come up with the next big thing?

01 Jun 2002
News

Up to the Challenge: Ken Baumgartner - Sticking with It

Photography by Robert Schoen As a boy growing up in Flin Flon, a small mining town four hundred miles north of Winnipeg, Manitoba, Ken Baumgartner did what many Canadian boys do to pass the long winters: He played hockey. But unlike many... View Details

Keywords: Amy Burton; hockey; education; family; career paths; personal priorities; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Mining

25 Sep 2017
News

Challenge for Honeywell’s New CEO: Keep Up the Winning Streak

January 2025
Case

North Forty: Managing Liquidity Through Change

By: Luis M. Viceira and Brad Towne

This case explores the interaction between spending and investment decisions at a family office, specifically the family office of Jeff and Tricia Raikes, with special emphasis on the management of spending, portfolio investments, and asset liquidity in the presence of... View Details

Keywords: Family Office; Forecasting and Prediction; Asset Management; Financial Liquidity; Financial Strategy; Investment Portfolio; Spending; Planning

01 Mar 2018
News

Can a Digital Platform Open Up the Opaque Metals Industry?

them to downsize and slash jobs. “It was a commodity price down cycle across almost all metals. We were obviously expecting a large negative impact,” recalls Chernilovskiy, then an asset manager at Kazakhstani zinc-producer Kazzinc, a... View Details

Keywords: Nicole Torres

Article

Unconventional Insights for Managing Stakeholder Trust

By: Michael Pirson and Deepak Malhotra

Initiatives to build and maintain trust with various stakeholders, including customers, employees, suppliers and investors, are at the top of the executive agenda at many organizations. But most companies don't really understand how to manage stakeholder trust... View Details

Keywords: Values and Beliefs; Knowledge Use and Leverage; Organizational Culture; Business and Stakeholder Relations; Perspective; Trust; Cooperation

Read Now

13 Mar 2015
News

How to manage for collective creativity

Teaching Interest

Managing Service Operations - MBA Elective Curriculum

By: Ryan W. Buell

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details

Keywords: Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry

December 5, 2010
Article

Gregg Steinhafel Has Faced Up to Many Challenges as Target CEO

By: Bill George

Keywords: Problems and Challenges; Management

Read Now

05 Mar 2008
What Do You Think?

Where Will Management Innovation Take Us?

Summing Up Will management innovation be "pushed" or "pulled"? Competitive organizations in the future will be managed differently. This will require new... View Details

Keywords: by Jim Heskett

06 Jun 2008
What Do You Think?

Why Don’t Managers Think Deeply?

Summing Up A since deceased, highly-regarded fellow faculty member, Anthony (Tony) Athos, occasionally sat on a bench on a nice day at the Harvard Business School, apparently staring off into space. When asked what he was doing, ever the... View Details

Keywords: by Jim Heskett

26 Mar 2006
Research & Ideas

The Office of Strategy Management

coordinating role to help bring strategy to fruition. For this e-mail Q&A, Kaplan, the Baker Foundation Professor at Harvard Business School, teamed up with colleague Andrew Pateman, Principal of the Balanced Scorecard Collaborative.... View Details

Keywords: by Martha Lagace

May 1993 (Revised January 1994)
Case

Cummins Engine Company, The: Starting Up "B" Crankshaft Manufacturing at the San Luis Potosi Plant

By: Robert H. Hayes

Cummins Engine Co. is starting up production of diesel engine crankshafts in its plant in central Mexico. This operation requires much tighter tolerances than any product previously produced at the plant, and the young (recent MBA) manager who is in charge of the... View Details

Keywords: Decision Choices and Conditions; Production; Cross-Cultural and Cross-Border Issues; Emerging Markets; Problems and Challenges; Industrial Products Industry; Mexico; Alabama