Managing up - Publications - Faculty & Research

25 Sep 2017
News

Challenge for Honeywell’s New CEO: Keep Up the Winning Streak

25 Aug 2011
News

Can an Apple without Steve Jobs come up with the next big thing?

05 Mar 2008
What Do You Think?

Where Will Management Innovation Take Us?

Summing Up Will management innovation be "pushed" or "pulled"? Competitive organizations in the future will be managed differently. This will require new... View Details

Keywords: by Jim Heskett

01 Mar 2018
News

Can a Digital Platform Open Up the Opaque Metals Industry?

them to downsize and slash jobs. “It was a commodity price down cycle across almost all metals. We were obviously expecting a large negative impact,” recalls Chernilovskiy, then an asset manager at Kazakhstani zinc-producer Kazzinc, a... View Details

Keywords: Nicole Torres

13 Mar 2015
News

How to manage for collective creativity

01 Mar 2023
News

The Exchange: Micro Management

microfinance contract has very little discretion in terms of when you repay your loan, so Natalia and her collaborators did one of the earliest studies to look at what happens if we relax that requirement and let people wait up to two... View Details

Keywords: Jen McFarland Flint; Funds, Trusts, and Other Financial Vehicles; Finance

26 Mar 2006
Research & Ideas

The Office of Strategy Management

coordinating role to help bring strategy to fruition. For this e-mail Q&A, Kaplan, the Baker Foundation Professor at Harvard Business School, teamed up with colleague Andrew Pateman, Principal of the Balanced Scorecard Collaborative.... View Details

Keywords: by Martha Lagace

05 Feb 2024
Research & Ideas

The Middle Manager of the Future: More Coaching, Less Commanding

on middle management During the 1980s and 1990s, middle managers became prime targets of large-scale downsizing at the behest of shareholder activists—yet the ranks of middle View Details

Keywords: by Ben Rand

06 Jun 2008
What Do You Think?

Why Don’t Managers Think Deeply?

Summing Up A since deceased, highly-regarded fellow faculty member, Anthony (Tony) Athos, occasionally sat on a bench on a nice day at the Harvard Business School, apparently staring off into space. When asked what he was doing, ever the... View Details

Keywords: by Jim Heskett

Teaching Interest

Managing Service Operations - MBA Elective Curriculum

By: Ryan W. Buell

World-class service organizations deeply understand the needs and behaviors of their customers, and design, manage, and improve their operating models accordingly. This course investigates the distinct challenges inherent in leading service operations, which make up... View Details

Keywords: Service Delivery; Customer Satisfaction; Customer Loyalty; Quality; Employees; Service Models; Service Industry

18 May 2017
News

Reflecting on David Garvin’s Imprint on Management

08 Oct 2007
Research & Ideas

Management Education’s Unanswered Questions

100 years. The situation may be due in large part to the role of university-based business education from the founding of the Wharton School in 1881 and continuing right up to the present. According to Khurana, the schools first... View Details

Keywords: by Martha Lagace; Education

Web

Entrepreneurial Management - Faculty & Research

Entrepreneurial Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students January 2025 Article Everyone Steps Back?: The Widespread Retraction of Crowd-Funding Support for Minority Creators When... View Details

26 Jan 2015
Research & Ideas

National Health Costs Could Decrease if Managers Reduce Work Stress

pressure, alcoholism, mental illness. Even so, the connections between job pressures and health—and what management can do to address the problem—have been little studied. “We have not placed a lot of emphasis on the role of workplace... View Details

Keywords: by Michael Blanding; Health

02 May 2011
Research & Ideas

Casino Payoff: Hands-Off Management Works Best

good customers up to a value of 40 percent of what the customer is expected to spend, the "theoretical win." (Casinos, as you might expect, are experts at predicting what their favored customers will spend during a visit). If a casino... View Details

Keywords: by Dennis Fisher; Entertainment & Recreation

Research Summary

Identity Work, Itinerant Careers, and Management Education

I investigate how and where individuals develop, revise and consolidate identity narratives that afford them some degree of self-esteem, a sense of direction and purpose, and social legitimacy, in the context of careers that feature discontinuities, mobility and... View Details

May 1993 (Revised January 1994)
Case

Cummins Engine Company, The: Starting Up "B" Crankshaft Manufacturing at the San Luis Potosi Plant

By: Robert H. Hayes

Cummins Engine Co. is starting up production of diesel engine crankshafts in its plant in central Mexico. This operation requires much tighter tolerances than any product previously produced at the plant, and the young (recent MBA) manager who is in charge of the... View Details

Keywords: Decision Choices and Conditions; Production; Cross-Cultural and Cross-Border Issues; Emerging Markets; Problems and Challenges; Industrial Products Industry; Mexico; Alabama

Citation

Educators

Purchase

23 Nov 1999
Research & Ideas

What’s Your Strategy for Managing Knowledge?

documents to get up to speed in a particular area and to find out who has done work on a topic. They then approach those people directly. When we initially looked at how consulting companies manage... View Details

Keywords: by Morten T. Hansen, Nitin Nohria & Thomas Tierney; Consulting

10 Jan 2007
HBS Case

The Challenge of Managing National Security

attacks. Garry Emmons: The focus of your work is on how to manage integration within a highly differentiated organization. Post-9/11, how's the intelligence community doing on that score? Jan Rivkin: Intelligence issues are enormously... View Details

Keywords: by Garry Emmons; Service

16 Jun 2008
Research & Ideas

Seven Tips for Managing Price Increases

trip by, for example, vacationing closer to home; drive more economically and less aggressively to improve miles per gallon; and buy a specific dollar amount of gas rather than filling up every time, even though this may mean more visits... View Details

Keywords: by John Quelch

Publications